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This guide will help you narrow down the cause when you have problems using your Free SSL. Since there can be several causes to Free SSL issues we will go over the most common problems and solutions.

Is Domain hosted/pointed to our IP address?

Ensure you are pointed to our nameservers, have a CDN that is setup correctly or have an 'A record' that is pointed to your account IP. Here are some guides to assist you in confirming this is configured accurately.

Check .htaccess file

Since your .htaccess file handles rewrite rules and redirects, it can often be the cause of Free SSL issues. Here are some guides to help you access, view and troubleshoot your .htaccess file.

Disable Security Plugins

Since the .htaccess file can be modified by your plugins they can often cause conflicts. As a test try disabling any security plugins you are using.

CDN related errors

If you are using a CDN to manage your DNS (such as Sucuri or Cloudflare) you may need to purge the cache with them before enabling the your Free SSL for your account. This ensures the correct .htaccess file and DCV are cached with the CDN and allows the SSL Certificate to be installed successfully. Here are some helpful guides for some of the popular CDN services:

Additional Notes

When AutoSSL is enabled for an account and a domains or subdomain is added, the Server generates a Self-Signed request initially and proceeds to work on getting an SSL certificate (based on Domain Name Validation).

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