In this article I'm going to review how you can request a de-listing from a blacklist, so that you can start to email a provider that has possibly blocked your server's IP address.

De-listing an IP from a blacklist

When your mail server is currently listed in a blacklist, you should receive a bounce-back message stating why. You can read my article on why does email bounce, bounceback, or error for a more in-depth explanation on bounce-back messages.

Depending on the blacklist provider that has blacklisted your server's IP address, the de-listing process would be different. Included in your email bounce-back you'll typically also receive a link to the blacklist provider's website that explains how to request a de-listing.

If you're curious about why you might have to request a de-listing from a blacklist in the first place, our guide on why do mail servers get blacklisted goes into detail about this.

Common blacklist removal pages

bl.spamcop.net www.spamcop.net/bl.shtml
cbl.abuseat.org cbl.abuseat.org/lookup.cgi
b.barracudacentral.org barracudacentral.org/rbl/removal-request
Sorbs.net www.au.sorbs.net/lookup.shtml
dnsbl-1.uceprotect.net www.uceprotect.net/en/rblcheck.php
pbl.spamhaus.org www.spamhaus.org/lookup/
sbl.spamhaus.org www.spamhaus.org/lookup/
xbl.spamhaus.org www.spamhaus.org/lookup/
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n/a Points
2014-08-11 11:48 am

Please remove my IP from youre Blacklist.

 

Thanx

rotem 

Network Administrator

Staff
9,684 Points
2014-08-11 12:20 pm
Hello Rotem,

Thank you for contacting us today. We use blacklists from SpamCop, and Spamhaus for our email filters. They are 2 of the most popular blacklisting services, and are used by many hosts.

Please contact them for delisting from blacklists, their link is listed above.

You can see what blacklists you are included in by running a query at MX Toolbox.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-09-02 10:42 am

Hi guys,

Thanks for the info.  What are the other possibilites if a client's email is bouncing back to them but they do noto show up on any of these 98 blacklist sites?  I imagine that's a broad question? 

 

Desperate for help in Boston...

Pat

 

Staff
9,684 Points
2014-09-02 11:30 am
Hello Pat,

Thank you for your question regarding Bounced email. Bounced or returned emails must be handled on a case-by-case basis, since there are many reasons for this to occur.

We are happy to help, but will need the full bounce/returned message to really assist you.

Also, our Bounceback Parser tool can help determine reasons for returned emails.

Thank you,
John-Paul
n/a Points
2014-09-17 1:05 am

How to request for de-listing from CBL, Spanhaus ZEN and NIXSPAM? 

Unable to understand the exact way of doing

Staff
19,557 Points
2014-09-17 7:24 am
Hello Teena,

Each blacklist normally has a simple form page where you visit and fill out the information asked. They then review and remove the IP from the blacklist. The links above go to some of those pages. If you do not see the specific one you need, you may need to look for it by using your favorite search engine.

Kindest Regards,
Scott M

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