InMotion Hosting Support Center

In this article I'm going to review how you can request a de-listing from a blacklist, so that you can start to email a provider that has possibly blocked your server's IP address.

De-listing an IP from a blacklist

When your mail server is currently listed in a blacklist, you should receive a bounce-back message stating why. You can read my article on why does email bounce, bounceback, or error for a more in-depth explanation on bounce-back messages.

Depending on the blacklist provider that has blacklisted your server's IP address, the de-listing process would be different. Included in your email bounce-back you'll typically also receive a link to the blacklist provider's website that explains how to request a de-listing.

If you're curious about why you might have to request a de-listing from a blacklist in the first place, our guide on why do mail servers get blacklisted goes into detail about this.

Common blacklist removal pages

bl.spamcop.net www.spamcop.net/bl.shtml
cbl.abuseat.org cbl.abuseat.org/lookup.cgi
b.barracudacentral.org barracudacentral.org/rbl/removal-request
Sorbs.net www.au.sorbs.net/lookup.shtml
dnsbl-1.uceprotect.net www.uceprotect.net/en/rblcheck.php
pbl.spamhaus.org www.spamhaus.org/lookup/
sbl.spamhaus.org www.spamhaus.org/lookup/
xbl.spamhaus.org www.spamhaus.org/lookup/

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Related Questions

Here are a few questions related to this article that our customers have asked:
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n/a Points
2014-08-11 11:48 am

Please remove my IP from youre Blacklist.

 

Thanx

rotem 

Network Administrator

Staff
15,670 Points
2014-08-11 12:20 pm
Hello Rotem,

Thank you for contacting us today. We use blacklists from SpamCop, and Spamhaus for our email filters. They are 2 of the most popular blacklisting services, and are used by many hosts.

Please contact them for delisting from blacklists, their link is listed above.

You can see what blacklists you are included in by running a query at MX Toolbox.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-09-02 10:42 am

Hi guys,

Thanks for the info.  What are the other possibilites if a client's email is bouncing back to them but they do noto show up on any of these 98 blacklist sites?  I imagine that's a broad question? 

 

Desperate for help in Boston...

Pat

 

Staff
15,670 Points
2014-09-02 11:30 am
Hello Pat,

Thank you for your question regarding Bounced email. Bounced or returned emails must be handled on a case-by-case basis, since there are many reasons for this to occur.

We are happy to help, but will need the full bounce/returned message to really assist you.

Also, our Bounceback Parser tool can help determine reasons for returned emails.

Thank you,
John-Paul
n/a Points
2014-09-17 1:05 am

How to request for de-listing from CBL, Spanhaus ZEN and NIXSPAM? 

Unable to understand the exact way of doing

Staff
26,093 Points
2014-09-17 7:24 am
Hello Teena,

Each blacklist normally has a simple form page where you visit and fill out the information asked. They then review and remove the IP from the blacklist. The links above go to some of those pages. If you do not see the specific one you need, you may need to look for it by using your favorite search engine.

Kindest Regards,
Scott M
n/a Points
2014-11-08 11:30 am

Unable to send emails from this address and any using the domain name. This has happened before. Yesterday was fine. Please advise. 

 

Thanks, 

Michael  

Staff
15,670 Points
2014-11-10 11:37 am
Hello Michael,

Thank you for your question. Since your email is handled by BlueHost, have you contacted them to verify there is not a server problem, or account issue?

Are the emails bouncing/returning to you? What errors are you seeing?

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2014-12-02 7:23 am

How can one get delisted from hotmail,yahoo,google(spam box) and microsoft domains.

 

Regards,

Gopinadh

 

Staff
11,156 Points
2014-12-02 9:45 am
To clarify, are the email fully bouncing back and not delivered to the recipient, or are they simply being delivered to a spam folder?
n/a Points
2015-01-28 12:15 am

Hi my site was blacklisted by CBL

We ran al the necessary tests to get rid of dyre

We got relisted again

what are we doing wrong

We have run symantec scan ednpoint and mail to no avail

cbl is very vague saying we have a trojan then a virus then goes onto saying to do a bandwidth check with wire shark to find out the cause..

can someone assist I would appreciate it

Staff
24,124 Points
2015-01-28 12:02 pm
Hello Manny,

Sorry for the problems with your website. Unfortunately, this issue will require that the the live support team review your website. Please submit a ticket request to have your site scanned for malware. If you have specific information, then make sure to specify that in your ticket request.

Apologies that we can't direct action on the issue from the support center. If you have any further questions or comments, please let us know.

Kindest regards.
Arnel C.
n/a Points
2015-04-19 12:06 pm

Other resources I have found to help when you find yourself in this situation:

  • http://mxtoolbox.com/blacklists.aspx
  • http://www.rackaid.com/blog/spam-blacklist-removal/

 

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