How to Suspend / Unsuspend cPanel accounts within WHMWritten by Brad Markle
This article pertains to WHM, a feature only available to VPS Hosting and Dedicated Hosting Users. Shared Hosting users do not have WHM access. If you are an InMotion Hosting customer and your account has been suspended, the page you're probably looking for: My Website is Suspended
WHM allows you to suspend / unsuspend accounts. This is typically only used when an account you manage reaches a delinquent billing status. When you suspend an account, traffic to the websites on the cPanel account in question will be redirected to a generic account suspension page. When the account is then unsuspended, this redirect will be removed automatically.
To Suspend or Unsuspend an account:
Both Suspending and Unsuspending an account are managed from within the same place in WHM. To suspend / unsuspend an account:
- Log into your WHM
- Click "Suspend/Unsuspend an Account" under "Account Functions" in left menu of WHM
- Select the account in question by clicking on either the username or the main domain on the account.
- If you're suspending account, you can place a note in the box to help remember why it was suspended
- Click on either "Suspend" or "Unsuspend"