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PrestaShop contains many modules to help increase your customer service and offer a greater customer experience. This article discusses how to install and configure the customer loyalty module. This module is designed to increase repeat business and to reward customers with points. The customer can collect the points and then trade them in for rewards within your store. Below are the instructions for configuring the customer loyalty module in your PrestaShop 1.5 store.

How to install and configure the customer loyalty module in PrestaShop 1.5

  1. Log into your PrestaShop 1.5 dashboard.
  2. Using the top menu bar, hover over the Modules tab and select the Modules option.
  3. From the Modules list screen, scroll down until you find the module named Customer Loyalty and Rewards. Click on the Install button located to the right of the module's row.
  4. Once installed, you will see a successful installation message on the screen. From here, click on the Configure link to begin customizing the module behavior.
  5. This is the module configuration screen where you will customize the customer loyalty program for your store. There are several settings to consider when tailoring your specific loyalty program.
    Ratio This has two settings. One for the ratio of points gtiven per dollar spent. The other is the ratio of currency per point earned.
    Voucher Details Description of the voucher purpose.
    Minimum amount in which the voucher can be used Visitor has to have a total of this amount or more in order to use their points.
    Give points on discounted products Whether you want to allow the points to be used on discounted products.
    Points are awarded when the order is Dropdown to select when the points are awarded.
    Points are cancelled when the order is Dropdown to select when points are cancelled.
    Vouchers created by the loyalty system can be used in the following categories: List to select on which categories the points can be used.

  6. Once you have customized your settings for the module, click on the Save button at the bottom to finalize your changes.
Continued Education in Course Prestashop 1.5
You are viewing Section 14: 345: Setting up the customer loyalty program module in PrestaShop 1.5
Section 13: 329: How to configure PrestaShop 1.5 with a Temp URL
Section 15: 328: How to base Free Shipping on weight in PrestaShop 1.5

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n/a Points
2014-11-01 11:07 am

Is it possible to recalculate and award loyalty points afterwards ?

30,216 Points
2014-11-03 11:29 am
Hello Arie,

Are you asking if after enabling the module, will it go back and look at past orders? In that case, no it will only calculate points moving forward.

Kindest Regards,
Scott M
n/a Points
2014-11-03 11:41 am

Ok. tnx.


It would be an welcome option 8-)Gonna try to develop sql query my own to reconstruct the loyalty point with the data available within the old prcessed orders

n/a Points
2015-03-26 10:43 am

Hi Arie,

Did you made it? Did you managed to create the SQL in order to recalculate old processed orders?

Many Thanks

Best regards,

n/a Points
2015-06-18 12:07 pm

After proper instalation of the module a have tested it with test user account, after order is created and moved to payments as i configured reward points was there bat the only thing their status is Awaiting validation, the order was like a test with bank wire payment module and i have changed order status to payment accepted, so i was sure to get points, but how are they will be moved to the voucher, when the status ov the points will change? and how points are converting to th voucher and then how user can apply  it on order?

Using Prestashop 1.6 Customer loyalty and rewards v1.2.8 - by PrestaShop


Thank you

18,924 Points
2015-06-18 12:31 pm
Hello Vito,

Thank you for contacting us. As long as they are a registered user, the voucher should be added to their account automatically by the module.

Thank you,
n/a Points
2015-07-30 1:59 am

The lolaylty points are not appearing correctly in combinations. When the product does not have combinations, it works perfectly fine. When I change from one combination to another "No reward points for this product." , this message is appearing. Any help would be appreciated.


18,924 Points
2015-07-30 5:12 pm
Hello Mrinalini,

Thank you for contacting us. This seems to be a common problem in PrestaShop. I found a forum post where someone offers the following:
"To fix this go to: ADVANCED PARAMETERS -> Performance -> SMARTY and select "Recompile templates if the files have been updated" and then hit "Save", If you don't want this permanent setting, or if this didn't work, temporarily select "Force compilation" hit "Save" and then reselect either "Recompile templates if the files have been updated" or "Never recompile template files" and save again."

Thank you,

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