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In this tutorial:

When you manage email accounts on your server, you may need to reset or change a password for one of your email accounts. You can reset or change your email passwords through your cPanel. The steps below will walk you through the steps to change an email account password.

Note! If you cannot access your cPanel, you can reset your cPanel password using AMP.

Steps to change an email password in cPanel

  1. Login into your cPanel.
  2. cpanel-email-accountsSelect the "Email Accounts" from the "Mail" section.
  3. cPanel-change-email-account-passwordIn the "Email Accounts" section, click on the "Change Password" link for the email account you want to change the password for.
  4. textType a new password and click "Change password". Note you must have a password strength of at least 50.

Changing your email password in webmail

  1. Log into Webmail.
  2. Change email password WebmailAt the bottom of the webmail main page, click Change Password.
  3. Type New password WebmailChange the password and click Change password. Note you must have a password strength of at least 50.

Read about all the features cPanel has. Click here to learn more. If you missed our previous article, please see the Writing and Sending Email tutorial. For more information on this course please visit Basic Introduction to Email

Continued Education in Course 101: Basic Introduction to Email
You are viewing Section 6: How to Change an Email Password in cPanel and Webmail
Section 5: Writing and Sending Email
n/a Points
2014-03-02 2:44 pm

need new password 

11,186 Points
2014-03-03 11:21 am
The article above explains how to change your email password from within cPanel. Could you clarify what you are having trouble with?
n/a Points
2016-04-07 6:57 pm

To the Webmail Management team,

please attend to Me right now, someone has gain access to My webmail account, succeeded in changing my password yesterday but I still have access to the mail address I linked to My webmail account,please help Me recover my Webmail account back because of the valuable document I have inside please.

9,058 Points
2016-04-08 9:37 am

If you are hosted with us then please contact our support department to have this resolved. If you are not hosted with us then please contact your current web host for them to assist you.

Best Regards,
TJ Edens
n/a Points
2014-06-04 1:19 pm

I started at, Can't remember password. Went to site you suggested - don't knw what c-panel is. And how am I supposed to log in to something if I can't remember the password???

9,968 Points
2014-06-04 1:32 pm
Hello M Conroy, and thanks for your comment.

If you are trying to <a href="" target="_blank">login to webmail</a>, and forgot the password of one of your email accounts. You would want to <a href="" target="_blank">login to cPanel</a> with your main cPanel username and password.

You would then simply click on <strong>Email accounts</strong> under the <strong>Mail</strong> section. Then click on <strong>Change Password</strong> to the right of the email account you forgot the password for.

If you've forgotten your cPanel password, you would want to <a href="" target="_blank">reset your cPanel password in AMP</a> so that you can get back in there.

If you're still having issues logging into cPanel or one of your email accounts, please <a href="" target="_blank">contact technical support</a> so we can make sure you can get logged in.

- Jacob

n/a Points
2014-06-24 4:14 pm

hi i change my pasword then it is succesfully change but when i about to log in my new pasword is not working even my old pasword...what will i do?

9,968 Points
2014-06-24 4:39 pm
Hello hazel,

If the new password you think you've changed your email account to isn't working and neither is your old password, try to change the email password to your account again and make sure to take note of the new password you set.

I would try to <a href="" target="_blank">login to webmail</a> with the new password you set to make sure it's not a problem with you mail client as well.

- Jacob
n/a Points
2014-07-25 2:56 pm

If I am not the administrator of the account (ie don't know the cpanel or amp u/n and pw) how can I change my email password?

22,392 Points
2014-07-25 3:28 pm
Hello bill,

Thank you for contacting us today. Unfortunately, without access to cPanel, Webmail, or AMP you will not be able to change your email password. This is to protect your email account from being compromised.

Please contact your account administrator, or the person who created your email account, so they can reset your email password.

If you have any further questions, feel free to post them below.
Thank you,

n/a Points
2014-07-25 3:45 pm

Well I can access webmail no problem. So, if I change my pw on webmail, does it only apply to webmail access or does the new pw apply to all email (ie that would be what I would also use in a desktop client)

36,223 Points
2014-07-25 3:57 pm
Hello Bill,

If you use the utility to change your email password, it will apply to webmail as well as all other clients that connect to your email account.

Kindest Regards,
Scott M
n/a Points
2014-08-17 5:19 pm


I have an email address "" on my website .I created a parallel email account to access that but now it is impossible for me to checkthe account of "".Please I need a help to solve this problem.


22,392 Points
2014-08-18 11:28 am
Hello Kwami,

Thank you for your question. I looked up the whois information for your domain, and it is pointed to They are also handling your email.

I recommend making sure your email accounts are created with them, then checking your email settings.

If you want to host your site and email with us, you would have to move your website, and point to our Nameservers.

If you have any further questions, feel free to post them below.
Thank you,

n/a Points
2015-10-08 9:40 pm

in an older version of Horde email, there was a feather that I set the Horde incoming email to be forwarded to another email address. I now need to turn that feature off, but with Horde 5.1.1 that feature is gone. How do I stop my Horde account forwarding incoming email to my other email account?

36,223 Points
2015-10-09 12:34 pm
Hello Steve,

Unfortunately your question is not relevant to the article. As a courtesy I have created a new question for you. If you are unable to find a relevant article, asking a new question helps your question and answers be seen by others with the same issue and may inspire new articles.

Kindest Regards,
Scott M
n/a Points
2015-10-12 10:18 am

I was actually able to find in the CPanel how to change or delete the forward feature. Thanks.

n/a Points
2015-10-30 8:28 pm

Hi there, I am trying to login and it just keeps saying "login failed!" even though my computer has the password saved. My partner is having the same problem, he can't login either even though the computer has his password saved automatically. Thanks

22,392 Points
2015-10-30 8:43 pm
Hello Lisa,

Thank you for contacting us. First, ensure you are typing your full email address as the username. I recommend resetting your password in "cPanel", as described above. If your problems persist, review your mail logs for record of your transmission, or errors.

If you are on a shared server Live Support can help you review the mail logs.

Thank you,
n/a Points
2015-11-24 5:10 pm

I get onto this site almost daily to access my work emails but for some reason im having an issue all of a suden. is there any way to reset my password and have it sent to my alternative email so i can access my work email?

2,491 Points
2016-01-19 7:53 pm
You can certainly contact our Live Support to request a primary email change.
n/a Points
2016-01-27 8:16 pm

Is there a way for my adminstrator to look up my email password without resetting it?  I am thinking that if I reload my web mail onto my laptop, my issues will possibly resolve.  My password is saved in my mail settings but I cannot recall what it is so I also cannot log into InMotionHosting with my webmail account directly.  I do have my webmail set up on my Mac in Mail and successfully receive inbound emails.  However, I am having issue with my email in that there's a warning when I open Mail on my Mac computer that the InMotionHosting certificate is expired and asking me if I want to proceed because someone may be posing as momsmakingsixifures and secondly, more importantly, most of my outgoing email using will not successfully deliver because "SMTP authorization is required for message submission on port 587" as my pop up.  

Here are screen shots if these will translate here.  Looks like .png won't translate here.



Thanks for your time.  I'm so frustrated with this.  Sincerely, Barbara Ryan

31,871 Points
2016-01-28 9:15 am
Hello Barbara,

Sorry for the frustration with the email. First, you can have the admin reset your email, but there's no way to look it up. Once the email is changed on the server, you'll need to change it in your Mac Mail account.

Secondly, webmail does not run locally on your Mac. If you're using a web mail client like Roundcube, Horde, or Squirrel Mail, it all runs from the email server. The Apple Mail client (if you're using it) runs directly on your Mac. The issue with the "certificate being expired" is typically the result of the fact that the mail client is trying to verify based on the domain name, but the certificate is actually using the server name. This is normal behavior for hosting servers. Typically, there is the option to see details, and you can set your mail client to trust that certificate and this will prevent the warning message from re-appearing. You also need to setup the user and password in your mail client for both incoming and outgoing mail - this will help prevent it from continually asking you to login.

Check out this tutorial on setting up Mac Mail for more information.

I hope that helps to answer your questions! If you require further assistance, please let us know!

Arnel C.
n/a Points
2016-03-02 8:29 am


I'd tried many times to log in to my email but i cannot open it. Could you pls reset my password as i never change it since we started using the inmotionhosting? 


31,871 Points
2016-03-03 2:42 am
Hello Joy,

Sorry for the problems with logging into your email. For security reasons we cannot reset the password for your email through the Support Center website. Please contact our live technical support team via phone/chat/email. You will need to verify the account.

If you have any further questions or comments, please let us know.

Arnel C.

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