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In this tutorial:

When you manage email accounts on your server, you may need to reset or change a password for one of your email accounts. You can reset or change your email passwords through your cPanel. The steps below will walk you through the steps to change an email account password.

Note! If you cannot access your cPanel, you can reset your cPanel password using AMP.

Steps to change an email password in cPanel

  1. Login into your cPanel.
  2. cpanel-email-accountsSelect the "Email Accounts" from the "Mail" section.
  3. cPanel-change-email-account-passwordIn the "Email Accounts" section, click on the "Change Password" link for the email account you want to change the password for.
  4. textType a new password and click "Change password". Note you must have a password strength of at least 50.

Changing your email password in webmail

  1. Log into Webmail.
  2. Change email password WebmailAt the bottom of the webmail main page, click Change Password.
  3. Type New password WebmailChange the password and click Change password. Note you must have a password strength of at least 50.

Read about all the features cPanel has. Click here to learn more. If you missed our previous article, please see the Writing and Sending Email tutorial. For more information on this course please visit Basic Introduction to Email

Continued Education in Course 101: Basic Introduction to Email
You are viewing Section 6: How to Change an Email Password in cPanel and Webmail
Section 5: Writing and Sending Email
n/a Points
2014-03-02 2:44 pm

need new password 

11,186 Points
2014-03-03 11:21 am
The article above explains how to change your email password from within cPanel. Could you clarify what you are having trouble with?
n/a Points
2014-06-04 1:19 pm

I started at, Can't remember password. Went to site you suggested - don't knw what c-panel is. And how am I supposed to log in to something if I can't remember the password???

9,968 Points
2014-06-04 1:32 pm
Hello M Conroy, and thanks for your comment.

If you are trying to login to webmail, and forgot the password of one of your email accounts. You would want to login to cPanel with your main cPanel username and password.

You would then simply click on Email accounts under the Mail section. Then click on Change Password to the right of the email account you forgot the password for.

If you've forgotten your cPanel password, you would want to reset your cPanel password in AMP so that you can get back in there.

If you're still having issues logging into cPanel or one of your email accounts, please contact technical support so we can make sure you can get logged in.

- Jacob

n/a Points
2014-06-24 4:14 pm

hi i change my pasword then it is succesfully change but when i about to log in my new pasword is not working even my old pasword...what will i do?

9,968 Points
2014-06-24 4:39 pm
Hello hazel,

If the new password you think you've changed your email account to isn't working and neither is your old password, try to change the email password to your account again and make sure to take note of the new password you set.

I would try to login to webmail with the new password you set to make sure it's not a problem with you mail client as well.

- Jacob
n/a Points
2014-07-25 2:56 pm

If I am not the administrator of the account (ie don't know the cpanel or amp u/n and pw) how can I change my email password?

19,934 Points
2014-07-25 3:28 pm
Hello bill,

Thank you for contacting us today. Unfortunately, without access to cPanel, Webmail, or AMP you will not be able to change your email password. This is to protect your email account from being compromised.

Please contact your account administrator, or the person who created your email account, so they can reset your email password.

If you have any further questions, feel free to post them below.
Thank you,

n/a Points
2014-07-25 3:45 pm

Well I can access webmail no problem. So, if I change my pw on webmail, does it only apply to webmail access or does the new pw apply to all email (ie that would be what I would also use in a desktop client)

31,840 Points
2014-07-25 3:57 pm
Hello Bill,

If you use the utility to change your email password, it will apply to webmail as well as all other clients that connect to your email account.

Kindest Regards,
Scott M
n/a Points
2014-08-17 5:19 pm


I have an email address "" on my website .I created a parallel email account to access that but now it is impossible for me to checkthe account of "".Please I need a help to solve this problem.


19,934 Points
2014-08-18 11:28 am
Hello Kwami,

Thank you for your question. I looked up the whois information for your domain, and it is pointed to They are also handling your email.

I recommend making sure your email accounts are created with them, then checking your email settings.

If you want to host your site and email with us, you would have to move your website, and point to our Nameservers.

If you have any further questions, feel free to post them below.
Thank you,

n/a Points
2015-10-08 9:40 pm

in an older version of Horde email, there was a feather that I set the Horde incoming email to be forwarded to another email address. I now need to turn that feature off, but with Horde 5.1.1 that feature is gone. How do I stop my Horde account forwarding incoming email to my other email account?

31,840 Points
2015-10-09 12:34 pm
Hello Steve,

Unfortunately your question is not relevant to the article. As a courtesy I have created a new question for you. If you are unable to find a relevant article, asking a new question helps your question and answers be seen by others with the same issue and may inspire new articles.

Kindest Regards,
Scott M
n/a Points
2015-10-12 10:18 am

I was actually able to find in the CPanel how to change or delete the forward feature. Thanks.

n/a Points
2015-10-30 8:28 pm

Hi there, I am trying to login and it just keeps saying "login failed!" even though my computer has the password saved. My partner is having the same problem, he can't login either even though the computer has his password saved automatically. Thanks

19,934 Points
2015-10-30 8:43 pm
Hello Lisa,

Thank you for contacting us. First, ensure you are typing your full email address as the username. I recommend resetting your password in "cPanel", as described above. If your problems persist, review your mail logs for record of your transmission, or errors.

If you are on a shared server Live Support can help you review the mail logs.

Thank you,

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