344: How to reset your admin password in PrestaShop 1.5
304: How to enable Geolocation in PrestaShop 1.5

If you have a database configuration error, it can display in different ways. If error reporting is not turned on, it will show differently according to the browser.

Googe Chrome

The website encountered an error while retrieving http://domain.com/ It may be down for maintenance or configured

FireFox Generally displays a blank page
Internet Explorer

The website cannot display the page

While these messages are fairly general and can be for different errors as well, it is best to then turn on the error reporting as shown in a previous article. The error should then display with the beginning portion reading "Fatal error: Uncaught exception 'PrestaShopDatabaseException' with message 'Link to database cannot be established."

To troubleshoot the database configuration:

  1. Log into your hosting control panel, SSH, or FTP client.
  2. Navigate to the PrestaShop 1.5 root folder.
  3. From there, find your way to the config folder.
  4. Once in the config folder, locate the file named settings.inc.php This is the file with all of the database settings.
  5. The table below shows your the four database settings. Ensure that each one is correct. The data shown is sample data, so you will need to know the connection data for your own installation.

    define('_DB_SERVER_', 'localhost');

    define('_DB_NAME_', 'your_database_name');

    define('_DB_USER_', 'your_database_user_name');

    define('_DB_PASSWD_', 'your_database_password');

  6. Once you have corrected the database settings and saved the file, refresh the page to see if the site displays. If so, you may turn off the error reporting.

That is how you troubleshoot a database connection error in PrestaShop 1.5.

Continued Education in Course Prestashop 1.5
You are viewing Section 39: 301: PrestaShop 1.5 - Error - Link to database cannot be established
Section 38: 344: How to reset your admin password in PrestaShop 1.5
Section 40: 304: How to enable Geolocation in PrestaShop 1.5
Did you find this article helpful?

We value your feedback!

Why was this article not helpful? (Check all that apply)
The article is too difficult or too technical to follow.
There is a step or detail missing from the instructions.
The information is incorrect or out-of-date.
It does not resolve the question/problem I have.
How did you find this article?
Please tell us how we can improve this article:
Email Address
Name

new! - Enter your name and email address above and we will post your feedback in the comments on this page!

Support Center Login


Social Media Login

Related Questions

Here are a few questions related to this article that our customers have asked:
Ooops! It looks like there are no questions about this page.
Would you like to ask a question about this page? If so, click the button below!
Ask a Question
n/a Points
2015-03-02 4:43 am

Where do i check the database settings? 

define('_DB_SERVER_', 'localhost');

define('_DB_NAME_', 'your_database_name');

define('_DB_USER_', 'your_database_user_name');

define('_DB_PASSWD_', 'your_database_password');

Staff
12,753 Points
2015-03-02 10:07 am
Hello Vivian,

Thank you for your question. You will need to create the database, then create the database user, and password and attach them to the database.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2015-03-03 12:05 am

It was database on my phpmyadmin. The server and database name is correct but i am not sure what is the database password. Where i can check the database password? Can i check this on my phpmyadmin?

Staff
1,266 Points
2015-03-03 12:14 pm
Hello,

Unfortunately the password would not be displayed anywhere but you could create a new user with a new password, attach it to the database, then edit the wp-config.php with the new user and password.

Best Regards,
TJ Edens

Post a Comment

Name:
Email Address:
Phone Number:
Comment:
Submit

Please note: Your name and comment will be displayed, but we will not show your email address.

5 Questions & Comments

Post a comment

Back to first comment | top

Need more Help?

Search

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!