How To Get Great Technical Support

Written By: Tim Sisson
Experience Level: Beginner
Articles labeled as Beginner are those that require basic tasks to be completed, such as making simple configuration changes following a brief set of instructions. If you find yourself needing assistance, our Technical Support Department can generally assist.
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When facing an issue with your InMotion Hosting account, including web pages, domains, files, and emails, sometimes you can feel lost. When contacting our Support Department, it is beneficial to make sure you have some basic information readily available as well as understanding the methods of contacting our support team.

Search
When you initially need help, we recommend using the search bar at the top right corner of the support page. We have many tutorials online and they're updated often.

Ask a Question
If you are not finding a solution to your issue by searching our extensive base of articles and education channels, please feel free to submit a question on our support website.

Chat
Our Tech Support department is available 24 hours a day 7 days a week through our LiveChat. You can find the LiveChat button to get started in the top right of the page.

Call Us
Just like our LiveChat and our ticket system, phone support is offered to our customers 24 hours a day. Our support phone number is also located at the top of the page.

Submit a Ticket

 

Before Contacting Us - Gathering the Right Information

To receive the best possible support, it is beneficial to have all the necessary information prior to contacting us.

  • cPanel username or the primary domain listed on the account
  • Account Verification such as your current AMP password, last four digits of the current credit card on file or the original cPanel password.

Gathering specific information can help us gain some insight into the issues you need help resolving. To do so here's a basic guide of what information we're looking for:

  1. Your domain name.
  2. A description of the problem.
  3. History of the problem.
  4. Any error messages you are receiving.
  5. Steps we can take to replicate the problem.
 
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Comments

Comments 

 
+3 #6 Tim S. 2011-12-27 11:18
Hi MarkMc,

Thanks for posting your comment. I'm more than happy to assist you. I've looked over your account and noticed you're running WordPress. There's plenty of plugins to help you fight Spam within WordPress. I'd start by configuring Aksimet which is included in your default installation.

I hope this helps! If you need further assistance please feel free to contact us.

Thanks!

Tim S
 
 
0 #5 MarkMc 2011-12-24 08:58
Help. I am being spammed to death... about 1 a minute. What can I do to stop this.

Thanks Mark
 
 
+3 #4 Tim S. 2011-11-30 11:11
Hi Paul,

thanks for posting. However, I had to remove your comment with your account information in it. This is a public forum where everyone can see the information. With that in mind, you should make sure that your password is changed immediately.

Also, I will not be able to make those changes for you as you will need to contact our support department. You can do this by phone or email.

If you need further assistance please feel free to contact us.

Thanks!

Tim S
 
 
0 #3 cass888 2011-11-30 11:07
Thanks Tim ,
much appreciated.
 
 
-1 #2 Tim S. 2011-11-30 10:46
Hi Paul,

Thanks for posting your comment. Here's a link to the article we have on changing your primary domain:

http://www.inmotionhosting.com/support/domain-names/general-information/how-do-i-change-the-main-domain-name-on-my-account

Please follow the steps in the article and a support representative will handle your request in the order in which it was received.

If you need further assistance please feel free to contact us.

Thanks!

Tim S
 

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