How To Contact Technical Support
Written by Tim SissonWhen facing an issue with your InMotion Hosting account, including web pages, domains, files, and emails, sometimes you can feel lost. When contacting our Support Department, it is beneficial to make sure you have some basic information readily available as well as understanding the methods of contacting our support team.
Search
When you initially need help, we recommend using the search bar at the top right corner of the support page. We have many tutorials online and they're updated often.
Ask a Question
If you are not finding a solution to your issue by searching our extensive base of articles and education channels, please feel free to submit a question on our support website.
Chat
Our Tech Support department is available 24 hours a day 7 days a week through our LiveChat. You can find the LiveChat button to get started in the top right of the page.
Call Us
Just like our LiveChat and our ticket system, phone support is offered to our customers 24 hours a day. Our support phone number is also located at the top of the page.
Submit a Ticket
- Submitting a ticket through our Online Help Desk
Important! If your login fails for the Help Desk, you may be using the wrong login credentials. The AMP and cPanel username and password are different than the Help desk password. If you need the login, please contact tech support as they will need to fix the account setup.
- Send an email to: support@inmotionhosting.com (This is the preferred method)
Before Contacting Us - Gathering the Right Information
To receive the best possible support, it is beneficial to have all the necessary information prior to contacting us.
- cPanel username or the primary domain listed on the account
- Account Verification such as your current AMP password, last four digits of the current credit card on file or the original cPanel password.
Gathering specific information can help us gain some insight into the issues you need help resolving. To do so here's a basic guide of what information we're looking for:
- Your domain name.
- A description of the problem.
- History of the problem.
- Any error messages you are receiving.
- Steps we can take to replicate the problem.
For more details on what information you will need to provide to your tech support agent, please see our article entitled Necessary information to know before contacting support.
I just signed up yesterday and have just realized there is a business already with the name horizon photographic's. Even though they don't have a website I don't want to be associated with them. I have purchased a new domain name through you guys and would like to know if you could please appoint my new domain as my primary domain?
old domain : horizonphotographics.com (no longer in use)
new domain : ultrazoom-photographics.com (new primary domain)
I apologize for my mistake.
Thank you
Paul Cassar
Thanks for posting your comment. Here's a link to the article we have on changing your primary domain:
How do I change the main domain name on my account?
Please follow the steps in the article and a support representative will handle your request in the order in which it was received.
If you need further assistance please feel free to contact us.
Thanks!
Tim S
much appreciated.
thanks for posting. However, I had to remove your comment with your account information in it. This is a public forum where everyone can see the information. With that in mind, you should make sure that your password is changed immediately.
Also, I will not be able to make those changes for you as you will need to contact our support department. You can do this by phone or email.
If you need further assistance please feel free to contact us.
Thanks!
Tim S
Thanks Mark
Thanks for posting your comment. I'm more than happy to assist you. I've looked over your account and noticed you're running WordPress. There's plenty of plugins to help you fight Spam within WordPress. I'd start by configuring Aksimet which is included in your default installation.
I hope this helps! If you need further assistance please feel free to contact us.
Thanks!
Tim S
From security point of view sending a password or four digits of the credit card is extremely dangerous.
If you know the password you can login change things do what you like on my account.
And frankly speaking there is no way how we can authenticate you.
You may be someone who had enough of his job or this may be a spoofed email.
Read this interesting article, about what happens when people give the four digits of their credit card.
You may be able then to understand my concerns.
http://www.wired.com/gadgetlab/2012/08/apple-amazon-mat-honan-hacking/
Kind regards,
Ivan
When I log into the regular site, the user name (only one I know of) shows correctly????
Please advise but bear in mind I cannot access support center
Gary Turlington
Unfortunately it looks like there was an issue creating your account that allows you access to submit and view tickets online. I would recommend either starting up a live chat from our website, or submitting a support request directly via e-mail to (support@inmotionhosting.com) relaying this information and our support team should be able to have that account created for you, so that you can view the status of future tickets that you submit.
Please let us know if you have any other questions at all.
- Jacob
Latest Questions
Need more Help?
Search
Ask the Community!
Current Customers
| Chat: | Click to Chat Now | E-mail: | support@InMotionHosting.com |
|---|---|---|---|
| Call: | 888-321-HOST (4678) | Ticket: | Submit a Support Ticket |
Janet Terry
janet.terry@att.net
PLEASE CONFIRM THAT THIS ACCOUNT IS CANCELLED (I am NOT cancelling the domain name.)