How To Contact Technical SupportWritten by Tim Sisson
When facing an issue with your InMotion Hosting account, including web pages, domains, files, and emails, sometimes you can feel lost. When contacting our Support Department, it is beneficial to make sure you have some basic information readily available as well as understanding the methods of contacting our support team.
When you initially need help, we recommend using the search bar at the top right corner of the support page. We have many tutorials online and they're updated often.
Ask a Question
If you are not finding a solution to your issue by searching our extensive base of articles and education channels, please feel free to submit a question on our support website.
Our Tech Support department is available 24 hours a day 7 days a week through our LiveChat. You can find the LiveChat button to get started in the top right of the page.
Just like our LiveChat and our ticket system, phone support is offered to our customers 24 hours a day. Our support phone number is also located at the top of the page.
Submit a Ticket
- Submitting a ticket through our Online Help Desk
Important! If your login fails for the Help Desk, you may be using the wrong login credentials. The AMP and cPanel username and password are different than the Help desk password. If you need the login, please contact tech support as they will need to fix the account setup.
- Send an email to: email@example.com (This is the preferred method)
Before Contacting Us - Gathering the Right Information
To receive the best possible support, it is beneficial to have all the necessary information prior to contacting us.
- cPanel username or the primary domain listed on the account
- Account Verification such as your current AMP password, last four digits of the current credit card on file or the original cPanel password.
Gathering specific information can help us gain some insight into the issues you need help resolving. To do so here's a basic guide of what information we're looking for:
- Your domain name.
- A description of the problem.
- History of the problem.
- Any error messages you are receiving.
- Steps we can take to replicate the problem.
For more details on what information you will need to provide to your tech support agent, please see our article entitled Necessary information to know before contacting support.