When updating your AWStats in your cpanel, by using the "update" link found at the top of your AWStats page, you may receive the following error.

Unable to update the log. This message shows 
Error: Log is currently being processed in the background. Cannot update.

We do apologize for this inconvenience as our Systems Support works on a long-term resolution to solve this problem.

What is causing the error?

The server is scheduled to update Statistics logs from its raw data each night during off-peak hours. As this update is very resource intensive, if at the time of the update, the server load/traffic is above a certain level, the update will skip until the next evening.

What can I do?

If, at anytime, you'd like us to manually update the statistics for your individual account, we're happy to do so upon a verified request. You can request us to run your stats by contacting support.

Alternative solution - Google Analytics

If you want real time statistics with less interruptions you can use Google Analytics. Google Analytics is a free service by Google that keeps track of all your web stats. Please see the following link for more information on this.

Google Analytics

Google Analytics is most recommended for getting your web statistics. Google Analytics is an industry standard that gives you a large amount of information. You can get specific information from specific time periods and includes excellent filtering tools to help you pinpoint exactly the data you need. We do apologize for the inconvenience with the AWStats in cPanel and hope to have a permanent solution to this soon.

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