Getting Started Guide: FTPWritten by James Richardson
Connecting to your server is fast and easy when using FTP access. InMotion Hosting has the cPanel File Manager that you can use to upload files to your server; however, the File Manager requires you to upload one file at a time. With FTP, you can upload all your files to your server at once.
What is FTP?
FTP stands for File Transfer Protocol, and is used to upload and download files from your hosting account. FTP is a good way to upload your files to the server because you can drag all your files at once to the folder on your server instead of uploading each file one at a time.
Connecting to FTP can be done in several ways. You can connect to your server using a program like FileZilla or CyberDuck, or you can use an HTML editor like DreamWeaver or Notepad++. No matter what way you are connecting to your server, you will need to use the correct credentials to connect. The following sections will explain how to connect to your server using FTP.
Basic FTP configuration settings
The basic settings for connecting to your server using FTP are relatively simple. You can Create FTP accounts to restrict access to a specific folder on your server, or you can use your cPanel username and password. The most basic connection setting for FTP is the Username, Password, Hostname, and Port. This is used in all FTP programs. If you are not connecting to your server to your main domain and want to have access without using the cPanel username, please see the following on how to create an FTP account in your cPanel.
Your "Home" directory stores all your emails and other personal information on your server. You may want to restrict access to the specific folder location for a web developer to access your files without accessing your mail folder. You can set up an FTP account to do this. If you want to restrict access for a web developer to just a specific folder, you can create an FTP account to limit access.
You DO NOT have to create an FTP account to connect to your server. If you use the cPanel username and password, you can connect directly to your servers "Home" directory. If you are not sure what the "Home" directory is, please see our article on What directory should I put my files in?.
Connecting to FTP with your cPanel user
To connect to your account via FTP using your cPanel user credentials, you need to use the username and password for your cPanel. you can get your username by Viewing Your Account's technical information in AMP.
|Host name||The FTP host is what your program uses to find your server. You have several options for your FTP host, and all will work the same. An example of what your host name looks like are as follows:
Note! If your domain is not pointing to our server (See What is a name server? and Updating your domain's dns / nameservers), you can use the Server host name or the server IP address to connect with FTP. otherwise you will get an error when trying to connect using FTP.
|Username||Connecting with the cPanel user will use your cPanel username. This is the Username found in your AMP Technical Details.|
|Password||Your FTP password can also be your cPanel username's password, unless you never reset your cPanel password. If you never reset your cPanel password, then the cPanel password should be the same as the AMP password. If not, you can reset your password. Please see our article Resetting your cPanel password using AMP.|
|Port||This is the port you connect to your server through. For standard FTP you will use port 21. SFTP will use port 22. (SFTP is disabled on all our shared servers so do not worry about this setting at this time.)|
|Directory||The main directory for your domain will be public_html. If you are using the cPanel username, you will use "public_html" if your program requires a directory to be specified.|
Using a Created FTP account
You can connect using a "Created FTP" account or an "Addon/Sub" domain. When an "Addon" domain or "Sub" domain is created, an FTP account is also created. You don't have to use your cPanel username to connect to your server. Please see Using FTP with your Addon domain. Addon domains are domains that you add to your website other than your main domain. If you want to learn about addon domains, please see New Domains: Add-on, Parked, and Subdomains.
Different FTP programs available
To connect to your account via FTP, you need to use an FTP client. There are many free FTP clients available, such as Filezilla (Windows and Mac) and Cyberduck (Mac). The exact steps to configure each FTP client vary. For more information regarding setting up specific FTP clients, please see the following links:
HTML editors that use FTP
Using Passive mode
If you are having trouble connecting via ftp and you have the option to enable passive mode, please try doing so. Passive mode is a security related setting, and if you are behind a firewall, you may need to use it. If you ever get stuck with connecting for whatever reason, please do not hesitate to contact tech support.