Included with your InMotion Hosting account you have the ability to set up and manage multiple email accounts. Email can be managed using many different email clients such as Thunderbird, Outlook, Mac Mail, and more. You may receive an email message when first configuring your email client or when you check your email. Here are a few of the most common messages:

Authentication Errors

Incorrect Password

When you set up the email account in cPanel for the first time you decide on the initial password for that specific email account. If you don't remember the password, that's okay too. As long as you can access cPanel, you can update or change your email account's password. Please make sure you are using the email account password and not the cPanel password. If you need to change an email account's password this can be done in the "Email Accounts" section of cPanel.

Invalid Username

Your username should be your full email address. If your domain is and you have an email account for sales, the username would be Do not use your cPanel username as this will cause an error.

Unsecure Connection (or SSL Error)

All of our clients on a shared hosting package have access to a shared SSL certificate. You can configure your email client to use that SSL certificate when checking your email. To use the SSL, you will need to change a few settings. You will need to use "secure" instead of If you have the email client to use the SSL but are not using the corrent mail server such as "" it will cause a warning "Unsecure Connection" error.


If you are still getting an error message and you're not sure about how to resolve the issue, please contact our technical support department. We will be happy to assist you further.

Did you find this article helpful?

We value your feedback!

Why was this article not helpful? (Check all that apply)
The article is too difficult or too technical to follow.
There is a step or detail missing from the instructions.
The information is incorrect or out-of-date.
It does not resolve the question/problem I have.
How did you find this article?
Please tell us how we can improve this article:
Email Address

new! - Enter your name and email address above and we will post your feedback in the comments on this page!

Support Center Login

Social Media Login

Related Questions

Here are a few questions related to this article that our customers have asked:
Ooops! It looks like there are no questions about this page.
Would you like to ask a question about this page? If so, click the button below!
Ask a Question
2013-02-15 1:40 pm
Where I can increase my quota for - it says it exceeds the limit - why? Please help ASAP.
21,370 Points
2013-02-15 5:40 pm
Hello Payles6,

You can find a good tutorial on fixing that issue in the following article:

Handling the Mailbox Quota Exceeded error

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.
21,370 Points
2013-02-15 5:41 pm
Hello Payles - let me try that link once more, sorry:

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.
n/a Points
2014-06-04 3:17 pm

I just discovered (on my mobile device) that some of my incoming email is being captured as SPAM and not getting to my inbox.  I do not have a spam folder in the list of folders (favorite, Outlook data, etc.) in my Outlook 2010.  How can I add that so I do not lose or miss important emails?



9,968 Points
2014-06-04 3:38 pm
Hello Grant, and thanks for your comment.

I do see that you have a .spam folder on the server-side for your email account. It looks like this is coming from the SpamAssassin settings you're currently using on your account.

You can either login to webmail to see any messages that make it to your spam folder. Or if you've setup the account as IMAP in Outlook, you can subscribe to an IMAP folder in Outlook 2010 and select the spam folder there as well to check from your desktop.

Please let us know if you have any further questions at all!

- Jacob
n/a Points
2014-06-14 4:31 am

Watched video on setting up outlook 2010 email. Process did not work for me. test failed.connection to server failed. typed    as server


23,972 Points
2014-06-15 8:15 am
Hello Ken,

Do you have an email account on the mail server? If so, be sure to check your username and password. Some servers (like ours) require the full email address as the username ( whereas some only require the first portion (user). Username/password errors account for the vast majority of connection failures.

Kindest Regards,
Scott M
n/a Points
2014-07-17 9:40 pm
Need a process for troubleshooting, not definitions of error messages.
11,156 Points
2014-07-18 9:30 am
Could you clarify the specific error message you are receiving?
2014-08-18 11:00 am
I think I have exceeded the amount of emails I should have in my trash folder. Messages will not load in the trash folders. I want to delete the folder but cannot. Comes up server error. I get an error about corrupt email when I close round cube. I want to delete this file on roundcube but cannot I am using Mozilla. Any suggestions?
13,552 Points
2014-08-18 11:11 am
Hello carriagelady,

Thank you for your question. Sometimes this happens when there is a large amount of emails, and you are using IMAP.

Our Support Department can setup IMAP Archiving, which can help reduce the amount of files in a single folder. They can also help you delete the folders after verifying your account.

If you have any further questions, feel free to post them below.
Thank you,

2014-08-19 4:23 pm
Thank you. I will contact them

Post a Comment

Email Address:
Phone Number:

Please note: Your name and comment will be displayed, but we will not show your email address.

12 Questions & Comments

Post a comment

Back to first comment | top

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!