InMotion Hosting Support Center

Included with your InMotion Hosting account you have the ability to set up and manage multiple email accounts. Email can be managed using many different email clients such as Thunderbird, Outlook, Mac Mail, and more. You may receive an email message when first configuring your email client or when you check your email. Here are a few of the most common messages:

Authentication Errors

Incorrect Password

When you set up the email account in cPanel for the first time you decide on the initial password for that specific email account. If you don't remember the password, that's okay too. As long as you can access cPanel, you can update or change your email account's password. Please make sure you are using the email account password and not the cPanel password. If you need to change an email account's password this can be done in the "Email Accounts" section of cPanel.

Invalid Username

Your username should be your full email address. If your domain is and you have an email account for sales, the username would be Do not use your cPanel username as this will cause an error.

Unsecure Connection (or SSL Error)

All of our clients on a shared hosting package have access to a shared SSL certificate. You can configure your email client to use that SSL certificate when checking your email. To use the SSL, you will need to change a few settings. You will need to use "secure" instead of If you have the email client to use the SSL but are not using the corrent mail server such as "" it will cause a warning "Unsecure Connection" error.


If you are still getting an error message and you're not sure about how to resolve the issue, please contact our technical support department. We will be happy to assist you further.

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Related Questions

Here are a few questions related to this article that our customers have asked:
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2013-02-15 1:40 pm
Where I can increase my quota for - it says it exceeds the limit - why? Please help ASAP.
28,447 Points
2013-02-15 5:40 pm
Hello Payles6,

You can find a good tutorial on fixing that issue in the following article:

Handling the Mailbox Quota Exceeded error

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.
28,447 Points
2013-02-15 5:41 pm
Hello Payles - let me try that link once more, sorry:

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.
n/a Points
2014-06-04 3:17 pm

I just discovered (on my mobile device) that some of my incoming email is being captured as SPAM and not getting to my inbox.  I do not have a spam folder in the list of folders (favorite, Outlook data, etc.) in my Outlook 2010.  How can I add that so I do not lose or miss important emails?



9,968 Points
2014-06-04 3:38 pm
Hello Grant, and thanks for your comment.

I do see that you have a .spam folder on the server-side for your email account. It looks like this is coming from the SpamAssassin settings you're currently using on your account.

You can either login to webmail to see any messages that make it to your spam folder. Or if you've setup the account as IMAP in Outlook, you can subscribe to an IMAP folder in Outlook 2010 and select the spam folder there as well to check from your desktop.

Please let us know if you have any further questions at all!

- Jacob
n/a Points
2014-06-14 4:31 am

Watched video on setting up outlook 2010 email. Process did not work for me. test failed.connection to server failed. typed    as server


31,565 Points
2014-06-15 8:15 am
Hello Ken,

Do you have an email account on the mail server? If so, be sure to check your username and password. Some servers (like ours) require the full email address as the username ( whereas some only require the first portion (user). Username/password errors account for the vast majority of connection failures.

Kindest Regards,
Scott M
n/a Points
2014-07-17 9:40 pm
Need a process for troubleshooting, not definitions of error messages.
11,186 Points
2014-07-18 9:30 am
Could you clarify the specific error message you are receiving?
2014-08-18 11:00 am
I think I have exceeded the amount of emails I should have in my trash folder. Messages will not load in the trash folders. I want to delete the folder but cannot. Comes up server error. I get an error about corrupt email when I close round cube. I want to delete this file on roundcube but cannot I am using Mozilla. Any suggestions?
19,934 Points
2014-08-18 11:11 am
Hello carriagelady,

Thank you for your question. Sometimes this happens when there is a large amount of emails, and you are using IMAP.

Our Support Department can setup IMAP Archiving, which can help reduce the amount of files in a single folder. They can also help you delete the folders after verifying your account.

If you have any further questions, feel free to post them below.
Thank you,

2014-08-19 4:23 pm
Thank you. I will contact them
n/a Points
2015-08-11 10:53 pm

I set up my new chief's email today, but it just puts a new inbox at the bottom of default inbox, junk, sent, trash, etc. folders.  How do I get it to show up in these folders instead of an additional "inbox" below his email address.  

Thank you

28,447 Points
2015-08-12 9:21 am
Hello Steph,

Sorry for the problem with the email client. We're not sure what email client you're setting up. I'm suspecting a Mac email client, but it could be anything. If you want to change the root settings, then you need click on the main Inbox, and change the settings for that account. You must also subscribe to certain folders if you're using IMAP. This is normal for any email client setup.

If you have any further questions or comments, please let us know.

Arnel C.
n/a Points
2015-10-01 3:18 pm

Hi, I am having troubles when i send emails to hotmail or live accounts.

The emails appear in "Junk".

Can you please help me?

19,934 Points
2015-10-01 3:55 pm
Hello Ramiro,

Thank you for contacting us. Here is a link to our helpful guide titled How do I stop my emails from being labeled as spam.

It provides detailed information and best-practice steps to help you get your email delivered successfully.

Thank you,
n/a Points
2015-10-09 5:57 am


Please tell me how can I stop email delivery attempts?I'm getting warning message after warning message (for ex. for message 1Zjihv-000003-PZ). As obviousely the email address is wrong it will never be delliverd. But the system still continues trying. How can I stop this?I'm having trouble because now my IP has been blocked because of too many errors from my IP by other recipients postmasters where I'm trying to send emails and where recipient email address is correct so that my messages are not delivered to them (for ex message 1Zj2fG-0007YL-HY).

This is urgent, how can I stop delivery attempts?


28,447 Points
2015-10-09 10:50 am
Hello Ines,

Sorry for the problem with the email delivery attempts error. The repeated delivery attempts are a normal server behavior if an email address fails. Also, these are rules that we as the sending server cannot stop - these errors are coming from the destination email server. The exchange of error information is normal behavior between email servers when there are delivery problems. Email servers will not normally block you just because you have a few email addresses that are not being delivered.

They do have rules for too many errors because some spammers may try to send emails to a large list of made-up names in hopes of hitting legitimate email addresses on an email server. If you are sending email to legitimate email addresses and you're being blocked, then you need to look at the header for the actual error message. There may be another reason for the emails being blocked. We would need to have a copy of the bounce-back message so that we can verify it and de-list the server if it is blacklisted. IF you are delivering emails with our hosting and you have a unique IP address, then you will be responsible for your email server reputation. Check out "Why do mail servers get blacklisted?" for further information.

If you have any further questions or comments, please let us know.

Arnel C.
n/a Points
2015-11-10 7:04 pm

I am trying to setup a new email account in Outlook 2010 Windows 7.  My email account is  I am getting this error message when I do a Test Account Settings.......

Send test e-mail message: Cannot find the e-mail server. Verify the server information in your account properties.

How do I fix this?

7,033 Points
2015-11-11 12:55 am
Hello Betty,

What server server information are you putting into your outlook settings?

Best Regards,
TJ Edens

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