IMAP folders may need to be manually assigned to a Mac Mail account in order to synchronize properly. The following article explains how to find and configure this setting within the Mac Mail client.

How to Add Folders to the Subscription List in Mac Mail

  1. Open your Mac Mail client.
  2. Mac mail illustrating mail accountIn the top left corner, click on MAIL in the menu bar, then select PREFERENCES.
  3. Click on the Account Information button at the right of the screen.
  4. Make sure that the first item in the is checked off. It should read: Enable this account
  5. Next, click on the Advanced tab and click on the checkbox that reads Include when automatically checking for new messages
  6. Close the Accounts window, then under the MAILBOXES column on the lefthand side Control-click (or right-click) onto the INBOX icon.
  7. Account Info windowClick on GET ACCOUNT INFO. You will see an ACCOUNT INFO window pop up like the one in the screenshot on right. Click on SUBSCRIPTION LIST. You will see the list of folders that are subscribed or not subscribed for synchronization with your IMAP account. You can select the folder and SUBSCRIBE or UNSUBSCRIBE with the buttons at the bottom left of the sceen.
  8. Close the ACCOUNT INFO window, then click on MAILBOX in the menu bar at the top of the screen.
  9. Click on Take All Accounts Offline. Wait for it to go off-line, then click on Take All Accounts Online to complete the changes.

If you are looking for information on setting up the Apple Mail Client, please go to How to Set up Mac Mail. Also, for further information on email in general, check out our Email Category page in the Support center.

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n/a Points
2014-02-27 3:19 pm

Solution may work for iCloud and some other accounts, but not for standard IMAP servers, such as our CommuniGate Pro, which is quite standards-compliant.  A gear spins for a moment, and then stops, with no subscription list shown.  Pretty sure this is an Apple bug.  Sigh.  Still in search of a solution in 2014.

Staff
9,162 Points
2014-02-27 3:48 pm
This article is focused toward subscribing to individual folders on our servers and may not necessarily apply to some other email services. While it may still be useful information for many other email service providers, the purpose of this article is to assist our customers, as well as customers of various other hosts whom are connecting to servers running cPanel.
n/a Points
2014-10-06 10:50 am

I'm using Mavericks 10.9.4 and in the Mac Mail advanced area as described in steps 3, 4 and 5 above, there is no "enable this account" option to decheck. There is "enable this account" in the 'account information' area of preferences, but when I deselect that, the entire mailbox disappears completely, which prevents me from going through steps 6 and later.

 

I have left the "include when automatically..." unchecked and can send emails in Mac Mail, but not receive them. I can see the incoming messages in the WebMail client and other devices, just not on my laptop.

 

My ultimate goal is to have access to emails I sent prior to this new laptop I purchased this weekend.

What should I do?

 

Staff
17,273 Points
2014-10-06 12:28 pm
Hello Jackie,

Sorry for the problems with email. I tested on my newer Macbook pro and determined that article needed to be updated. I've seen updated and you should see the steps to be more correct. I was able to see the subscription list myself. If you created an account, you should be able to select and then subscribe to folders you may have added on your IMAP account. If you're still having problems with this, please let us know.

Regards,
Arnel C.
n/a Points
2014-10-06 12:59 pm

Thank you Arnel C. for updating the article. That was helpful. I am now able to receive emails again. It's strange though - when I tried to get the subscription list, nothing showed up. I saw a spinning circle in the lower left hand of that screen saying it was retreiving, but nothing populated the subscription list area.

So my initial issue is still not resolved.... I do not have access to emails I sent using my old laptop.... is this a result of not being able to see the subscription list or something completely different?

Staff
19,427 Points
2014-10-06 2:33 pm
Hello Jackie,

The old laptop will also need to be subscribed to the sent folder as this is not done by default. Subscribing Sent folders typically can cause issues, which is why it is not automatically included like the Inbox is. As for your current computer, the list will need to be seen so you can subscribe to the Sent folder. Give it another try or two and see if the spinning icon eventually gives way to the list so you can subscribe. If it persists, you may need some a live walk through by our Live Support team, then they will determine if it is something on our side or if you need to contact Apple Support for further assistance.

Kindest Regards,
Scott M

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