1. Log into the cpanel using the username and cpanel password
  2. Go into the MySQL area, then follow the link to phpMyAdmin
  3. From the "databases" drop down menu in the left column, choose the soho database (almost always _sope1)
  4. Under the "Table" column, go down to the row that says "login", then click the first icon to the right, in the same row to "Browse"
  5. Click the pencil about halfway down the page, to the right of where it says "PriKey, Owner, etc" to edit
  6. In the column labeled "Value" remove the password (and username if necessary) and replace it with the password (and/or username if needed) it needs to be reset to, then click "Go"

This should be all that needs to be done. Please contact support if you need further assistance.

Did you find this article helpful?

We value your feedback!

Why was this article not helpful? (Check all that apply)
The article is too difficult or too technical to follow.
There is a step or detail missing from the instructions.
The information is incorrect or out-of-date.
It does not resolve the question/problem I have.
How did you find this article?
Please tell us how we can improve our Support Center:
Email Address
Optional, but our team may contact you for more information.
Like this Article?

Post a Comment

Name:
Email Address:
Comment:
Are you a bot?
Submit

Please note: Your name and comment will be displayed, but we will not show your email address.

Write New!
Do you want to publish a tutorial to our support center?

News / Announcements

SSL Certficate Warnings
Updated 2014-04-14 11:34 am EST
Hits: 2221
Heartbleed 0-day OpenSSL security bug
Updated 2014-04-14 04:43 pm EST
Hits: 5643

Related Questions

Here are a few questions related to this article that our customers have asked:
Ooops! It looks like there are no questions about this page.
Would you like to ask a question about this page? If so, click the button below!
Ask a Question

Need more Help?

Search

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!