InMotion Hosting Support Center


While surfing the web, some websites that you visit will display a warning similar to the following:




If the website you're visiting is not yours, then it would be a good idea to click the button labeled, "Get me out of here!", as the page you are visiting may attempt to infect your computer. If however you receive this warning on your own website, it means that your website may have been compromised. There are several things you'll need to do to before this message will be removed.

How was my website compromised?

A common first question we hear is, "How was my website compromised to begin with?". While there are numerous ways that your website may have been compromised, a very common method we've seen is where a hacker has obtained your ftp username and password, and has modified your code via ftp. For more information on this, please see the following page: FTP Password Exploits and Prevention


Why my website labeled as an attack site?

Your website was labeled as a possible attack site because the last time Google visited your website, it found malicious content. To find further information, click the button labeled, "Why was this site blocked?"


You will now arrive at Google's Safe Browsing diagnostic page for your website, which should look like the following screenshot:


You'll want to read the entire page, however one of the more important things is, "What happened when Google last crawled your site?". This section will tell you when Google last crawled your site, and the last time they crawled and found suspicious content.


For more information regarding Google's Safe Browsing Diagnostic page, please see the following page:
Google's Safe Browsing Diagnostic page


At this point, there are several things that you'll want to do:
  1. Clean your infected code
  2. Prevent further malware infection
  3. Request a malware review
We've include links above to assist you with each of the necessary steps you'll need to take. For an overview of malware and hacked sites, you can visit the following page: About malware and hacked sites


Our Technical Support Department is available 24 hours a day for support, so please feel free to contact us at any time if you need additional help.

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