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In order to set up your email clients like Outlook, Mac mail, or Thunderbird, you will need to obtain your email settings. This article will give you the steps to find your email account settings in cPanel.

Steps to find your email settings

  1. Login into your cPanel.
  2. Email accounts cPanel WebmailGo to Mail > Email Accounts.
  3. Configure email account cPanel WebmailNavigate to your email and select the "More" drop box to the right of your email account.

    Note! If there is no email account listed, you will need to create one.

    Select Configure Email Client.

    Here is where you will find your email settings. The Newer cPanel versions have a different look than the older cPanel installations. Below is what each looks like.

    cPanel email settings
    Older email settings cPanel Webmail Newer email settings cPanel Webmail

Finding your email settings in Webmail

Email settings in webmail cPanel WebmailYou can also get to the email settings through your Webmail interface. First you will need to Log into your Webmail. Once logged in you will see the option to "Configure Email Client". This will take you to the same location the cPanel method takes you.

Note about Reseller Email Server Settings

If you are a Reseller customer and you are using the secure settings for a default Reseller server, then the setting for the incoming and outgoing mail server will look like this:

This is different from the shared server, VPS or dedicated serve when using the secure settings.

Continued Education in Course 101: Basic Introduction to Email
You are viewing Section 4: How do I find my email settings?
Section 5: Writing and Sending Email
n/a Points
2014-04-20 5:13 am

Unable to send or receive emails at all to or from ******

Says Quota exceeded. we don't know how to resolve this. Please could someone email to ********* with assistance

Tony Kaye - Yeshurun Synagogue Chairman

25,511 Points
2014-04-21 8:50 am
Hello Tony,

Since this is a public forum, I have updated your email addresses for security purposes. Also, posting your email address publicly can result in many spam emails.

The email quota is set when an email address is created, and can be changed at any time.

Here is a link to our guide on the quota exceeded error, which explains how to increase the quota, and allows email to continue working.

If you have any further questions, feel free to post them below.
Thank you,

n/a Points
2014-09-02 8:00 pm

I have had no luck with your email client. Every time I try to add an account (my Gmail account), It just says: Incorrect Username and Password

The details I have entered are definitely correct so I'm not sure what's going on. Not very user friendly, that's for sure.

35,060 Points
2014-09-02 8:41 pm
Hello Gian Di Girolamo,

Sorry for the confusion and frustration. The email settings provided in this article are used to for setting up an email client. If you are getting an error that says "Incorrect Username and password" , then you need to be looking at the username and password created for the user in cPanel. Make sure that the user name and password you are using has been setup in the cPanel (under the email section). Additionally, the domain name should be valid. If the domain name has been altered/changed, then it would require up to 24 hours for the change to take effect.

For further information, compare the directions provided with this article: Setting up Gmail for Pop3 and SMTP. I double-checked your server and email is working with no problems. Pleases review the process and make sure that the process you're using to add the account is still valid.

Arnel C.
n/a Points
2015-05-19 2:43 am

all is well

n/a Points
2015-05-27 6:44 am

i am using local host.How can i sure that i get the alart when order is submitted.I am using Gmail.

35,060 Points
2015-05-28 3:30 pm
Hello Sagar,

We need more information in order to answer your question. When you say "when order is submitted" - we would need to know through what program. Please provide more specifics and we can then try to answer your question.

If you have any further questions or comments, please let us know.

Arnel C.
n/a Points
2015-11-19 6:46 pm

Hi, I set up an email account for my website and now want to add the account to my Apple Mail account (os with El Capitan) on my computer using Imap but I am having problems right from the start.  When I click on new account it asks me to first "Choose a Mail account provider"  the options are: iCloud, Exchange, Google, Yahoo, Aol or Other Mail Account.  I chose "Other" and add my name, email address and password and it says in red "Unable to verify account name and password.  I have tried several things but nothing works.  Do you have any idea of what I should do?  Thanks. 

25,511 Points
2015-11-19 8:31 pm
Hello Laura,

Thank you for contacting us. First, make sure your MX records are pointed to our servers.

Next, double check your email settings for typos or misspellings, you can view your email settings in cPanel at any time.

If your problems persist, check your mail logs for errors or record of your connection. If you are on a shared server, Live Support can help you review the mail logs.

Thank you,
n/a Points
2015-12-06 10:40 pm

Hello, I set up my email in outlook and on my mobile device. The servers are checking in fine and the password is correct.  It allows me to send emails, but no to receive them? How do I fix this?

25,511 Points
2015-12-07 1:14 pm
Hello amf,

Thank you for contacting us. Here is a link to our helpful guide on How to Troubleshoot Problems Receiving Email.

Thank you,
2015-12-14 2:18 pm
I'm setting umps account on Mac Mail on 10.10.11, and it goes fine until I get the message "untrusted server." Then the email inbox doesn't load and there are no error messages. What to do?
39,903 Points
2015-12-14 8:05 pm
Hello clafay5,

If you see a checkbox that says 'Always trust this server'? If you select that, the error should disappear.

Kindest Regards,
Scott M
n/a Points
2016-01-21 8:33 pm

  You are making things too complicated and confusing. I just want a plain vanilla system to send and receive emails using a domain-specific email address. Don't give a huge number of options and don't make it compliacted.

25,511 Points
2016-01-22 3:36 pm
Hello Kelly,

Thank you for contacting us. We understand it can be overwhelming at times. The guide above just explains how to get your email settings, if you are setting up an email client (such as Outlook, MacMail, Thunderbird).

If you just want to use email without having to set anything up, then Webmail is a great option for you. Be sure to create the email accounts in your cPanel first.

Thank you,
n/a Points
2016-03-10 1:33 pm

outlook 2007 is no longer recieving my emails...error code 0x80042108 unable to connect to server...I have looked over my setting and checked my firewall..need help!!

25,511 Points
2016-03-10 5:39 pm
Hello Jess,

Thank you for contacting us. As a test, try sending an email with Webmail. This will test the email functionality on your server.

Next, try rotating your email settings. For example, if you are using the non-SSL settings, try the SSL settings. ISP's and networks often block ports, and this will allow you to rule this out.

If your problems persist, check your mail logs for errors or record of your transmissions.

Thank you,
n/a Points
2016-07-30 9:21 am

Hi! I am unable to send mails to my customers via Mail from my opencart dashboard. I had configured my webmail via cPanel and hosted via Godaddy. Please help

25,511 Points
2016-08-01 11:21 am
Confirm your email settings are correct, and without typos.

Next, check your mail logs for errors or record of your transmissions.

Thank you,
2016-09-08 8:44 pm
Hello!! I have tried many times tos set up my email account on my Samsung Note 5, but I canĀ“t!!! Could some help me, please?!?!
5,878 Points
2016-09-09 10:07 am
Sorry to see you're having trouble with your Samsung. The article above covers where you can find the settings to put into your phone. If you have been able to put in the settings, you can always check your mail logs for more information or contact our Live Support to help with checking logs. Alternatively, you can ask a question in our Support Center if you have further mail questions.
n/a Points
2016-10-18 5:33 pm

Hi John,

I really like your videos.I am stuck with wordpress not reciving emails to my godaddy email account.I'm just wondering if you could help me on this.

Bacically I have set up an email account in godaddy cPanel.Now I am creating wordpress blog with godaddy hosting .But none of the emails or blog comments are going to the godaddy email account.If I sent the mail from any other email account to godaddy email account,it is working fine.But from wordpress site no eamils are going to the godaddy email account.I even set up WP SMPT plugins to check,but it is ginving me the error :SMTP connect() failed.

If you could help on this I will be very much thankful to you John.


Payel Banerjee

5,878 Points
2016-10-18 6:11 pm
I advise going through your SMTP plugin settings to make sure you have all the correct credentials, etc. provided by GoDaddy. Then you may want to consider checking the system logs for your GoDaddy server. If you do not have access those logs, GoDaddy support should be able to help.

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