You can set up your iPhone or iPad to connect to your InMotion Hosting email by following the steps below. If you do not know your email settings, please see our Getting Started guide for Email. Also, if you are a Reseller, your settings will differ; you can view email settings in cPanel at any time.

Note! Some iPhone connections may not allow IMAP. If you are getting errors setting up IMAP, please try switching to POP.

Steps to configure your iPhone email

  1. iPhone-mail-01From your home screen, Open "Settings".
  2. iPhone-mail-02Open "Mail, Contacts, Calendars".
  3. iPhone-mail-03Hit "Add Account...".
  4. iPhone-mail-04Select "Other".
  5. iPhone-mail-05Under the "Mail" section, choose "Add Mail Account"
  6. iPhone-mail-06Fill in the information on this "New Account" screen. Your address will be the entire email address, the password will be the password that you set for just this email address.
  7. iPhone-mail-07The iPhone will think about your settings, then it will bring you to the next screen.
  8. iPhone-mail-08You will then be asked to choose between IMAP or POP. This depends on what your personal preference is. In most cases with a mobile device, you will choose IMAP as it will be able to synchronize to other devices that check the email too (i.e.: a laptop, a desktop, or another mobile device).
  9. iPhone-mail-09Under the "Incoming Mail Server" section, enter your information:

    Host Name:

    Be sure to replace ## with your server number. You can find this in your AMP technical details. For example, if your hostname is, your server number is 24. You would then replace with

    User Name:

    Password: (enter your email address password here)

  10. iPhone-mail-11Under the "Outgoing Mail Server" section, enter your information:

    Host Name:

    As in the previous step, please be sure to replace ## with your server number.

    User Name:

    Password: (enter your email address password here)

  11. iPhone-mail-12Hit "Save" in the top-right corner. The iPhone will process your information. This may take up to 10-15 minutes depending on your connection speed. It may take considerably longer if you are NOT connected with WiFi and are only using the regular 3G or Edge connection. It is highly advised that you connect with WiFi.
  12. iPhone-mail-13By default the iPhone will try to setup all connections with SSL enabled. If you do not use the correct SSL host name, you may receive an error.

    If you see an error that says:
    "Cannot connect using SSL, Do you want to try setting up the account without SSL?"
    Choose "Yes"

    Hitting "Yes" will force the iPhone to use the non-SSL settings. This is fine to use, but you may find it troublesome later if you are trying to send mail and the ISP you are connected to has port 25 blocked.

    In our examples, we used the SSL host name information to avoid the errors. If you do NOT use the correct SSL host name, you will see an error similar to:
    "Secure Connection Failed, The certificate for (your email address) may not be valid."
    Choose "Continue"

    The iPhone will yet again process your information. This may take up to 10-15 minutes depending on your connection speed. This error may pop up again (this time for the Outgoing server), select the same option again "Continue". Again, you will have to wait.

  13. iPhone-mail-14Finally, the screen will slide-down out of the way, and your email account is setup!
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n/a Points
2014-04-06 9:55 pm



I am trying to set-up my I phone and do not know the server number


Can you provide me with the server #




18,427 Points
2014-04-06 11:03 pm
Hello John,

You can find your server name by viewing the technical details in AMP. The hostname is the server name you can use for your email setup.

Kindest Regards,
Scott M
n/a Points
2014-04-11 7:16 am

The iPhone mailbox behavious don't seem to work when I try to map the iphone Trash to the "On Server" mailbox Trash. I get this error

Unable to Move Message - the message could not be moved to the mailbox Trash.

What's the solution?

8,846 Points
2014-04-11 2:20 pm
Hello Terence,

Thank you for your question. Here is a link to a similar question we answered; if you are using IMAP, this solution should work for you.

I also found this discussion forum on Apple's support site, where they provide several other solutions.

If you have any further questions, feel free to post them below.
Thank you,

n/a Points
2014-04-20 11:24 pm
Wow, great blog. Great.
n/a Points
2014-04-25 2:18 pm

This document needs to be updated to reflect the domain for the server address... or at least include it - it is very confusing and the domain does not work

8,846 Points
2014-04-25 3:10 pm
Hello Rich,

Thank you for your comment. Yes, as a reseller, your email settings will differ; you can view your specific email settings in cPanel, which is explained here.

This is included in our Everything Reseller page.

I will updated the article with this link, for any other Resellers that may use this post.

If you have any further questions, feel free to post them below.
Thank you,

n/a Points
2014-07-02 11:49 pm


my iPhone had been receiving email via IMAP fine until about 2:30pm today, at which point I get the message "Cannot Get Mail. is not responding.  Any idea what to do to get it back up and running again?

9,968 Points
2014-07-03 4:18 am
Hello Stan,

I'm seeing successful IMAP login attempts to your domain after 2:30PM. If you were still having issues, are you connected to a cell phone network and possibly getting bad reception, or were you on WiFi?

Also it would be helpful to know the email account in question, and if you could find out what IP address your iPhone is using when having issues connecting to the server. We can use this information to see if your connection attempt is making it all to the server and if some connection issue is happening past that point.

If you can't connect to the server at all directly in IMAP, can you login to webmail still from your iPhone?

- Jacob
n/a Points
2014-07-03 8:51 am

Hi JacobIMH,

My email is and my IP address is:

I am able to log in via webmail both on my laptop and on my iPhone, whih is what I'm doing now. The Mail app on iPhone is what's no longer accessing the server, but is still working for my verizon home email, and a Bluehost email acct for a consulting job I have.

I've double checked the settings before and they look fine. Let me know what I might need to do, and give me a call if it's easier. Thanks!

8,846 Points
2014-07-03 9:37 am
Hello Selen,

Thank you for your question. I can see your IP address logging into the server successfully, as recent as 10 minutes ago. Are you still experiencing issues?

Have you tried switching to WiFi; or disabling it if you are already on WiFi?

I would first try restarting iPhone, just to make sure the mail app has not just crashed, or is having a software issue.

Next, check your settings, to make sure they are correct. I have seen clients drop or change settings randomly.

Next, performing a Ping/Tracert to your mailservers, can help narrow down where your connection is being delayed.

You can also try communicating with your mailserver via TELNET.

If you are still experiencing issues after checking all that, I recommend contacting Live tech Support and having them review the logs in real-time, while you are attempting to connect.

If you have any further questions, feel free to post them below.
Thank you,

n/a Points
2014-07-05 10:20 am

If you have Two Step verification on your normal e-mail account you can't use it through Settings. As a verification code can't be sent to your Settings. Turn off two step verification and try again.

People have changed passwords because its stating wrong password but they can get on through safari with same password, hope this helps

9,968 Points
2014-07-06 2:35 am
Hi me,

That was funny to say! I hope you don't mind myself editing your comment a bit to make it more clear for others. Thanks for sharing that bit of information because it is helpful to keep in mind when using two step authentication and getting a password incorrect error that could be why.

I just wanted to also point out that most Two Step Verification services offer the ability to generate an application password.

For example two step verification in Gmail just needs you to sign in using app password if you're using a iPhone, or iPad this should do the trick!

Thanks again for commenting and sharing your solution with others!

- Jacob

n/a Points
2014-07-07 1:36 pm

I have the correct outgoing server # on my IMAP iphone email settings, yet I have been getting messages saying:

Cannot Send Mail is incorrect

I have deleted the account and added it again, checked wifi, etc. It's been a few days and nothing's worked. Can you help? The incoming mail works fine.

16,718 Points
2014-07-07 1:48 pm
Hello JR,

Sorry for the email problems. What's happening is that the setting for SMTP is incorrect as indicated by the error message. Your SMTP setting should be The user should be the email address you're using, and the password should the email password for that account. The port will be 465. The error points to the SMTP setting which is the same as your outgoing server. I know that you're saying that you have the correct setting, but the error indicates otherwise. Please double-check these settings, this problem is not server related, but related to the client settings on your device. You can see the correct settings (multiple settings) for your email account by going to our How to Find Email Settings. When I say "multiple settings", it means that there are different settings that you can use for your email account. They will be listed in the Manual settings list. You can use either the secure or non-secure.

I hope that helps to clear this up. If you continue to have problems, please provide us a little more information on the issue. In particular, it would help to know the settings that you are using for your device.

Arnel C.
n/a Points
2014-07-07 2:35 pm

Thank you Arn. It's actually worse now that I changed the Port to 465. I can no longer receive incoming mail. (Before it was only outgoing.) Can someone contact me to get this resolved? I work from the road!

16,718 Points
2014-07-07 3:17 pm
Hello JR,

I'm sorry to hear that you're having continued problems with the Apple device. I am also an Apple user, and I can tell you that the problem is most likely related to a setting problem on your device.

You did not provide any settings information, so I can't help you other than to try to guess what's wrong. Also, PORT 465 (SMTP) is for OUTGOING mail, it has nothing at all to do with incoming mail. So, if your incoming mail stopped, it's for a different reason. Unless you replaced the incoming mail port with 465.

In order for us to help you, please provide your email device settings. If you're unwilling to do that, then organize your device settings and write them down so that you can compare them against what they SHOULD be. Here's a good example of how they should be set:


For NON-SECURE IMAP settings:
Server name=
Server port = 143
USER name =
Password = email address password

You would need replace "" with your domain name. If you're not using secure settings then under the ADVANCED settings, scroll down and slide the USE SSL to the left indicating that you're not using it. Typically the port changes when you change this slider. At least it does on my iPhone 4s.

If you are using the secure settings for IMAP email, then you would use port 993 instead of port 143. The server name would be You would replace '##' with the server number.
You would need to check off that you're using SSL.

The IMAP path prefix is "INBOX all in caps".


For NON-SECURE IMAP settings:

Server name=
Server port = 587
user name =
password = email address password

If you are using the SECURE settings for outgoing, then the port would be 465. The user name would be the same as per above. You would also need to go into the advanced settings and make sure that USE SSL has been selected. Also, the port doesn't changed automatically. You need to click on the Server port #, back space over the exiting port # and type in the one you want to use.

I have done these settings many times on my iPhone, my IPad, and also my 2 different Macbook Pros, and I can tell you that they definitely work. Also, these aren't numbers we made up for our system - they're industry standard. You can go from host to host and you'll find these settings are usually the same.

I hope this helps! If you continue to have problems PLEASE provide your email device settings so that we can review them and troubleshoot as necessary.

Arnel C.
n/a Points
2014-08-17 11:00 am



I'm having the following trouble shooting problems. 1) I am able to send out a email through the website but when I reply to that same email my yahoo account will say this email address is not correct. 2) when I set up all the info required for iphone I can not see recieved emails either nor through the website.

18,427 Points
2014-08-18 12:04 pm
Hello Carlos,

Be sure that your website is pointed to the correct nameservers. If you have recently changed where the domain points, then it may still be in propagation. This period can take up to 24 hours. If you are certain that the domain is pointed properly, you may want to contact your particular host to check the server logs to see how the email account is behaving.

Kindest Regards,
Scott M
n/a Points
2014-09-09 4:50 pm

I am trying to set up an email account on an Ipad and I am receiving emails just fine but can not send email. I have the correct server number and am using user and password are correct under authentication it is set for password and server port 587 can you tell me what might be the problem.

Thanks Dave

16,718 Points
2014-09-09 5:01 pm
Hello Dave,

Sorry to hear you're having problems with email on your iPad. If you are using the secure settings for outgoing, then it should be set to use SSL and port 465, not 587 (which is for non-secure delivery). The incoming and outgoing mail settings should be using the same user (your email address) and mail server settings. Port settings depend on the protocol you're using and if you're using SSL or not.

If you have any further questions about email settings, please make sure to take a close look at How do I find my email settings?

Kindest regards,
Arnel C.
n/a Points
2014-09-10 11:52 am

RESOLVED: After months, of working fine, I am suddenly unable to retrieve mail with iphone. Message, "The mail server '' is not responding." Note: I am using IMAP, as most users with their iPhone will be.

Steps I've taken:

1. Purposely changed to an incorrect password. Message changes to tell me the password is wrong.

2. Verified/retyped all settings.

3. Deleted account from iphone and re-entered all information.

4. Accessed from iphone (Safari) to make sure IP is not blocked.

5. None of the above helped. I finally went back into Settings > Mail, Contacts, Calendars > "my account name" > Account. Under Outgoing Mail Server > Other SMTP servers, click Add Server. For Host Name, type "" (Example: Save it, then check your mail.

Doing step 5 alone fixed the issue for me. If it doesn't, I'd suggest trying going back to settings: Settings > Mail, Contacts, Calendars > "my account name" > Account. And doing the same with your INCOMING Mail Server.

6. AFTER you are done with step 5, go BACK into the additional servers settings and DELETE the entry you just created. For me, IMAP started working just fine again. It's like it was vapor locked and adding this additional route allowed it to start flowing again.

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