If you are unable to send email, you should first verify that you have your email client configured properly. Below are the SMTP SSL and Non SSL settings. you should use one of the following:

SMTP Settings
Non SSL Settings
SSL Settings
Incoming Server: mail.your-domain.com
Outgoing Server: mail.your-domain.com
Username: Your full e-mail address
Password: Your e-mail account password
Incoming Port: POP3 110 or IMAP 143
Outgoing Mail server (SMTP) Port: 587
SSL: NO
SMTP Authentication Required
Secure Authentication or SPA needs to be turned off
Incoming Server: secure##.inmotionhosting.com
Outgoing Server: secure##.inmotionhosting.com
Username: Your full e-mail address
Password: Your e-mail account password
Incoming Port: POP3 995 or IMAP 993
Outgoing Mail server (SMTP) Port: 465
SSL: YES
SMTP Authentication Required
Secure Authentication or SPA needs to be turned off

If you are unsure how to make the above changes, we recommend reviewing our Getting Started Guide: Email.

Port 25 blocking

If you cannot send mail, the problem is likely a restriction by your ISP (Internet Service Provider) as many block the normal sendmail port 25, due to their own security concerns. This can be the case even if sending was working recently as some ISP's roll these changes through without warning.

To give you an idea of how common port 25 blocking is, we've included below links to a few major ISP's and their online documentation regarding port 25 blocking:

Comcast: Comcast.net Security - Outbound Mail Servers
Verizon: Verizon.com - Re-configure Your Email Settings to Send Email

Checking if Port 25 is blocked

For the average user, the easiest way to find out if port 25 is being blocked is to contact your ISP and ask them. For the advanced user, we've included directions below to test port 25 blocking via the command line.

To test if port 25 is blocked, open your command line on your local computer. For windows users, you can access this via start > run > cmd. Mac users can use the "Terminal" application. Once on the command line, type: (Note! Be sure that you replace your-domain.com with your actual domain name)

telnet your-domain.com 25

Please note: Telnet is disabled on newer versions of Microsoft Windows. If you receive an error similar to,"Windows cannot find 'telnet'", you may need to enable telnet. Please see our article on Enabling telnet on a Windows computer

If you get no response or a failure, port 25 blocking is the likely issue. It is NOT port 25 blocking if you receive a response similar to this:

220-servername.inmotionhosting.com 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail.

Port 25 blocking - Fixes

If your ISP does block port 25, you can work around it in either of three ways:

The Preferred Solution

As your ISP is blocking port 25, the preferred solution is to use the outgoing mail server provided by your ISP. As each Internet Service Provider has different settings you will need to use (such as username and password, smtp server...), you will need to contact your ISP for the correct settings. We do have alternate solutions to this which involve going over port 465 or 587 instead of 25, however if your ISP begins to block 465 or 587 in the future, you will once again be unable to send email.

Alternative Solution #1

Beginning in late March 2010, we are updating many of our servers to run SMTP over port 587 as well as port 25. If your ISP is blocking port 25, simply change your SMTP port number to 587. This setting is usually found in the advanced settings of your email client. Please see the end of this article for more details.

Alternative Solution #2

Use the secure, or SSL, port for outgoing mail. This will involve selecting the setting "this server requires a secure connection (SSL)" in your mail program. You only need to make this change for the outgoing mail server. Once you check that box, then change the port listing from 25 to 465 and save the changes. These settings are usually found in the advanced settings of your email client. Please see the end of this article for more details.

You will also want to change the outgoing server name to secure##.inmotionhosting.com, secure## being the secure alternative of the actual server you are on. For example, if your Welcome Email states that your account is on biz54.inmotionhosting.com, your outgoing server name should be secure54.inmotionhosting.com.

If you are unsure, please tech support. This option will work in most cases, however we cannot guarantee that your internet service provider will not some day in the future begin to block port 465. Below are instructions to change the ports for the most common Email Clients.


How to update your SMTP port and SSL settings

In most email clients, the SMTP port and SSL settings are updated on the same settings page, and that page is generally in the advanced settings. The directions below will assist you in finding where to change these settings:

 

Outlook 2002 and Outlook 2003

outlook_2003_advanced
  1. Start Outlook.
  2. On the Tools menu, click E-mail Accounts.
  3. Click View or change existing e-mail accounts, and then click Next.
  4. Click your account, and then click Change.
  5. Click More Settings.
  6. Click the Advanced tab.

 

Outlook 2007

outlook_2007_advanced
  1. Start Outlook.
  2. On the Tools menu, click Account Settings.
  3. Click to select the target account, and then click Change.
  4. Click More Settings.
  5. Click the Advanced tab.

 

Outlook 2010

outlook_2007_advanced
  1. Start Outlook 2010.
  2. Click Account Settings.
  3. Select the email account from the list and click Change.
  4. Click More Settings.
  5. Click the Advanced tab.

 

Outlook 2013

outlook_2007_advanced
  1. Start Outlook 2013.
  2. Click Account Settings.
  3. Select the email account from the list and click Change.
  4. Click More Settings.
  5. Click the Advanced tab.

 

Outlook Express 5.x and 6.0

  1. outlook_express_advancedStart Outlook Express.
  2. On the Tools menu, click Accounts.
  3. Click the Mail tab.
  4. Click your account, and then click Properties.
  5. Click the Advanced tab.

 

Windows Live Mail 2008, 2009, 2011

  1. windows settings for emailOpen Windows Live Mail.
  2. Click the Accounts menu, and click the Properties button.
  3. Click the Advanced tab. You can then update the port settings.

 

Mac Mail

  1. old_mac_mail_server_setting old_mac_mail_server_settingOpen Mail.
  2. From the Mail menu, choose Preferences.
  3. In the Preferences window, click the Accounts button if it is not already selected.
  4. In the Accounts list, if you have multiple accounts, click your email account.
  5. Click the Server Settings button near the bottom of the pane.

    Note! If you do not see a Server Settings button, click the drop down list, click "Edit Server List...", and click the "Advanced" tab.


 

Microsoft Entourage

  1. entourageOpen Entourage.
  2. From the Tools menu, choose Accounts.
  3. Click the Mail tab.
  4. Double-click the affected account.
  5. Click "Click here for advanced sending options."

 

Thunderbird

  1. thunderbird_smtpOpen Thunderbird
  2. Click the Edit menu, and choose Account Settings
  3. Click Outgoing Server (SMTP)
  4. On the right hand side click the server to modify and click Edit

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Related Questions

Here are a few questions related to this article that our customers have asked:
My outlook 2013 can write email and send them, but not receive email
Cant send mail, port numbers appear fine but I get an error message
Outlook 2011 (Mac) Outgoing Mail Authentication Fails
Would you like to ask a question about this page? If so, click the button below!
Ask a Question
2013-09-26 12:41 pm
I haven't receive any mail since yesterday and I can't send mails too... can you help me???
Staff
9,968 Points
2013-09-26 12:59 pm
Hello macarena,

Do you have an account with us? You might have better luck contacting technical support to resolve your issues.

Are you getting a specific error when trying to send or receive mail? This might help us in pointing you in the right direction to something in our email troubleshooting knowledge base that might resolve your issues.

- Jacob
n/a Points
2014-06-30 1:03 am

 I would likeyoutofind myMailing List

Staff
8,846 Points
2014-06-30 8:37 am
Hello helen.smith,

Thank you for contacting us. We are happy to help you, but I am not sure what you are asking.

Please provide more information is you still need assistance.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-07-18 11:42 am

I am trying to email my sister her email is @citymail.org I can read hers but she can't read mine have also got a cousin with same email and the same thing happens

Staff
8,846 Points
2014-07-18 12:09 pm
Hello Royston,

Thank you for your question. We are happy to help, but need some additional information to help troubleshoot the problem.

What is happening to the emails when they send?

Are they failing or being returned? Can you provide the returned message?

Are your cousins checking their Spam box to make sure it is not being flagged by a filter or rule?

Have you contacted your email host at the time you are sending? This would allow them to review the email logs to see if they are being delivered.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-07-18 7:13 pm

Hello John Paul  thank you for your reply this is confusing I have an email and a Gmail not sure if I can help you I can receive from citymail.org but mine are a jumbled or blank pages I am not to good  I don't know my server this is my mobile with Vodafone have also got another same proplems. susieq@citymail.org  she is a friend Yes they have checked spam it is this Gmail I use most  Susie has just moved  also changed her phone number  sorry I am not much help but thank you

n/a Points
2014-07-21 1:25 pm

Hi John Paul  yes mine was a bit of a mess  I can read what comes from citymail.org  but they can't read what I send they either get jumbled words or blank pages  susie managed to realise it was my email  the one I am using now is what I use most is my mobile

Staff
8,846 Points
2014-07-21 2:48 pm
Hello Royston,

Thank you for the additional information. Can you provide an example of the jumbled text?

Do you have access to webmail so you can try and send an email from there as a test?

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
Staff
16,718 Points
2014-07-18 8:05 pm
Hello Royston,

Sorry for the continuing problems. Unfortunately, we need a little more to go on than what you've said so far. I think you're saying that when you send emails to your sister she is not able to read them. Are you able to receive her emails in Gmail okay? Can you try forwarding emails from your sister into Gmail and do they work okay? Try that with the CC option in the email. It doesn't appear you're our customer, so you may need to contact your email administrator with your current host if the problem continues.

Regards,
Arnel C.
n/a Points
2014-03-22 11:52 am

port 25 is not blocked.  settings are correct.  email suddenly stopped being able to send, 5 days ago but still receives.  technical support says its not their problem.  comcast says its not their problem.  have cleaned up my machine and expunged all manner of advertising filth and any other possible offender.  still have problem.  what to do?

Staff
8,441 Points
2014-03-24 9:31 am
If your settings are correct, I am almost certain that Comcast is blocking port 25 as they are known to do so. They have even stated it within their own site as well. I recommend changing your sending port to 587 to get around the issue.
n/a Points
2014-03-24 3:24 pm

Hi Jeff,

 

I carried out the steps outlined in the above article to test port 25 and it passed the test at the time and still does so now.  I tried port 587 just for giggles and got identical results.

 

I spent upwards of 10 hours in direct connections with the folks at Malware Vytes ... they were extraordinarily helpful ... together we found all kinds of malicious "PUP" programs placed by advertisers to track my browsing and other behaviour, stuff which had slipped throuigh normal security precautions,  and we were able to outst them.  for awhile this still did not seem to repair the problem hwever at the last minute a security update patch from Microsoft was installed spontaneously and afterward my normal functionality returned.

Thanks for your attention,

 

JT

Staff
16,718 Points
2014-03-24 5:24 pm
Thanks for letting us know that everything worked out okay. Please let us know if you require any further assistance in the future.

Regards,
Arnel C.
n/a Points
2014-03-26 7:14 pm

MS Outlook 2013 will not send messages, except Microsoft Outlook Test Messages.

I have tried changing ports for SSL and non-SSL as described on this page (and as directed by Jacob, thank you :)), I have tried using my IP address for the incoming and outgoing server, and I have tried having my mail directed through my server, but nothing works.  I have spoken with the tech support people at Bluehost, but they couldn't help, either.

What is most confuising is that Test Messages are sent easily, but anything I try and send myself gets caught in the OUtbox and won't ever send.

I would really appreciate some help, please.

Staff
16,718 Points
2014-03-26 8:33 pm
Hello Kerri,

I'm sorry to hear about your problem with sending emails. First, we unfortunately have no account information for your issue, so I can't test to see if there actually is a problem with your account. Also, if you're receiving email, then it's a good chance that there probably isn't anything wrong with the email server. You should check and see if you can send an email through the webmail client. Click on the link and it will bring you to a tutorial on using webmail. This way, you can check to see if your login credentials are actually causing the problem. If you are unable to login, then you should login to cPanel to edit the email account login info for the user you are using. FYI - you should be checking email using an account created with the email option in cPanel (not using the cPanel user name). An example of a cPanel user name would look something like: example5. The email address you're using to setup Outlook should look like this: user@example.com. For more information, please see How to create an email account.

I hope this helps to resolve your problem. Please be aware that you can also contact our live technical support team via phone/email/chat 24/7 for immediate support.

Kindest regards,
Arnel C.
n/a Points
2014-03-27 7:45 am

Thanks for the tips, but my IMAP email settings are correct.  I can log into webmail without issue; I just can't send from my IMAP account through Outlook 365. Any other suggestions or resources would be greatly appreciated.  Thanks again :)

Staff
8,441 Points
2014-03-27 8:09 am
IMAP is used for receiving mail, while SMTP is used for sending mail. Do you happen to be using port 25 to send mail? Your ISP may be blocking the port so I recommend trying port 587.
n/a Points
2014-04-22 3:13 am

I am encountering a similar problem as Kerri had.  I am using Outlook 2013 on Windows 8 with a Comcast.net email account.  The email works fine on other computers.  The email settings are as follows:

Account type: POP3

Incoming mail server: mail.comcast.net

Outgoing mail server: smtp.comcast.net

Incoming server POP3 port: 995 (SSL encryption box checked)

Outgoing server SMTP port: 587 (TLS encryption - also tried Auto and had no luck)

 

THE ISSUE:

I am able to receive emails and REPLY TO EMAILS.

I cannot send a new email.  It will go into the outbox and then appear in the sent items folder, but will not actually go to the email address.  I've tried to send HTML, Rich Text, and Plain Text

The test email does send a proper test to myself.

 

Any help will be greatly appreciated.  Thanks.

 

Staff
8,441 Points
2014-04-22 7:52 am
Thanks for further information on the topic. When sending to another individual, does it actually reach them but stay in the outbox for you or does it never reach the recipient? Have you checked with Comcast to see if they are getting anything on their end at all? They may be able to provide the missing piece of the puzzle from the mail logs on their servers.

We also answered a similar question, where a user was able to send from Outlook, but could not receive any emails. That answer may be able to assist you as well.
n/a Points
2014-04-12 8:49 am

Anyone can help me.

i was using my 3 business emails on window live mail but Recently i have changed my hosting and recreate new emails with the same name but new email ids not working in window live. how to reconnect my emails to live mail and i dont want to lose my data..

Please help me..and sorry for bad english

thanks

Staff
9,968 Points
2014-04-12 10:59 am
Hello gaurav, thanks for your comment.

If you've recently changed your hosting, then it's possible that the mail server settings you have in Windows Live are now incorrect. You might need to change your incoming mail server setting to match your new hosts requirements.

When you say the email ids are not working, do you mean you can't connect to the server and download any new mail at all? Or do you mean that you can connect and get new mail, but you've lost the ability to retrieve older messages for these accounts since switching hosting?

- Jacob
n/a Points
2014-04-15 12:53 pm

I have some problems with outlook too, I have done about anything thats in my power to deal with this. I bought a domainname and made an outlook 2013 account, and when i try to log in to another pc or make a new account it does not work. So i now go to the mailsystem via the domainname, now i can receive messages but not send.

these are the errorcodes: Log onto incoming mailserver (IMAP): The IMAP server issued an unrecognized greeting.

and: Send test email message: the server responded: 421 Cannot connect to SMT

 

Also, on my site there is a very helpfull way of becoming a customer, just type your name and email, after that i would get a message with the potential customer, but ive tried and does not work. But everything works on the pc i first made the outlook account. 

Staff
16,718 Points
2014-04-15 1:27 pm
Hello Jawad,

Sorry to hear you're having problems with Outlook. It's difficult for us to determine the problem without specific information. If you have an account with us, then providing a domain name allows us to test the server to see if email operations are normal. Additionally, providing further details of the email server settings would also help to clarify the problem. Please provide us some further information and we would be happy to help.

Regards,
Arnel C.
n/a Points
2014-04-16 8:05 pm

Problems with outgoing mail from outlook... tryed changing many times still an issue I have 3 other e-mail accounts working fine, for some reason this one will not work right.

error code 553 5.7.1.

Help anyone?

Thanks

Todd 

Staff
16,718 Points
2014-04-16 10:01 pm
Hello Todd,

Sorry to hear about your email problems with Outlook. In looking at that error code you have reported, I'm seeing the following from Microsoft 550-553 errors:

"The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was ''. Subject '', Account: '', Server: '', Protocol: SMTP, Server Response: '553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)', Port: 25, Secure(SSL): No, Server Error: 553, Error Number: 0x800CCC79.

If you read further, it basically says that some ISPs block email they mark or identify as unsolicited email (spam). The email is never delivered because of this issue. Since, you have given very little information (no email address or domain name), it's difficult for us to pinpoint the exact problem you are having. If you can provide more information then we can investigate the issue more thoroughly.

Please remember that posts on the support center are public. If you wish to handle this matter privately, then please submit a ticket for our technical support with further detail on the issue. A complete header from any bounces would be helpful as well as domain and specific email account information.

Kindest regards,
Arnel C.
n/a Points
2014-05-23 10:42 pm

I'm getting these messages on and off since noon. Blocks emails we want to send are returns emails to senders.

Mail Delivery System <Mailer-Daemon@ecbiz85.inmotionhosting.com>
10:31 PM (6 minutes ago)
to Michael
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a temporary error. The following address(es) deferred:
>user@example.com Domain example.com has exceeded the max emails per hour (260/250 (104%)) allowed. Message will be reattempted later
Staff
18,427 Points
2014-05-25 4:14 pm
Hello Mike,

The bounceback you posted says that you have sent too many emails in the last hour. Shared hosting accounts have a default of 250 emails allowed per hour for the all email addresses on the account collectively. If you need to have that limit raised you can request it via your Account Management Panel (AMP).

Kindest Regards,
Scott M
n/a Points
2014-06-11 11:06 am

My law partner uses Round Cube for her email.  She is having trouble sending emails from her Wiindow's based machine using Google Chrome.  When she clicks "Send" it takes a long time before it acutally completes the sending of the email.  We've done searches and some message board postings indicate that you should change some line of code in the configuration or registry settings, which is an operation beyond our level of technical competence.  The problem occurs on multiple wifi networks, so this is not specific to any particular internet setting.  

Staff
8,846 Points
2014-06-11 11:38 am
Hello Joe,

Thank you for your question. If there are a lot of emails in her Inbox, it is possibly the cause; because it takes time to load and list all the emails.

Moving older emails to a separate folder, or deleting them can help with the load time.

Also, we can automatically archive her emails by month as a courtesy. Read about how our automated IMAP archiving works.

It may be helpful to contact Live Support at the time of the problem, so they can review the email logs in real-time.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-06-23 12:03 pm

for what it's worth -- had this problem and port 25 was NOT blocked. for reasons i haven't figured out everything worked beautifully after i switched the account from IMAP to POP3.

Staff
8,846 Points
2014-06-23 12:13 pm
Hello ak,

Thank you for contacting us. If you were using Outlook/Office365, there is a known issue with IMAP that may have affected you.

Also, if there are a lot of emails in your inbox, IMAP can have performance issues. Archiving older emails can help.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-06-30 4:04 am

Dear sir/Madam

        My self is touseep. I am using microsoft outlook 2010 and i have samsung andriod mobile phone, in that also i configure the mail using pop and smtp protocols. I am using single gmail account to synchronize to my mobile as well as to my outlook. I am getting all mails to my mobile phone but some mails are missing in my outlook. If i am online in outlook then i am getting all mails but if i am offline some mails are missing plz give me solution....

n/a Points
2014-06-30 4:08 am

Dear Sir/Madam,

We have a domain called tauruspowertronics.com whenever i am sending any mail to rediff mail account i am getting below error message. Please solve my problem as much as possible.

Delivery to the following recipient failed permanently:

touseep@rediffmail.com

Technical details of permanent failure:

Google tried to deliver your message, but it was rejected by the server for the recipient domain rediffmail.com by mx.rediffmail.rediff.akadns.net. [202.137.234.30].

The error that the other server returned was: 553 sorry, your envelope sender is in my badmailfrom list (#5.7.1). REF-ID : MBFD

Staff
8,846 Points
2014-06-30 8:57 am
Hello Tousep,

Thank you for your question. We are happy to assist you, but will need more information.

Are you using POP on both the phone and computer? It may be better to use IMAP on both devices, since it leaves the email on the server and is available on multiple devices.

Also, make sure your Outlook is updating regularly, you can set the update interval in the settings.

Also, make sure emails are not being caught by a spam filter or rule settings in Outlook.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
Staff
8,846 Points
2014-06-30 9:16 am
Hello Tousep,

Thank you for contacting us today. Please see our guide on the Email error 553, it explains the causes and solutions for the error.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-07-03 2:17 am

Hello John-Paul,

I got that error message but i want the solution. In my google account 40 peoples are there.

Every one is not getting that problem some people they are getting that error message, anyway they are belongs to same domain. why i am getting that probelm. plz solve my problem...

Delivery to the following recipient failed permanently:

touseep@rediffmail.com

Technical details of permanent failure:

Google tried to deliver your message, but it was rejected by the server for the recipient domain rediffmail.com by mx.rediffmail.rediff.akadns.net. [119.252.147.10].

The error that the other server returned was:

553 sorry, your envelope sender is in my badmailfrom list (#5.7.1). REF-ID : MBFD

Staff
9,968 Points
2014-07-03 4:44 am
Hello Tousep,

The problem that you're facing is explained in the bounce-back error you're receiving:

553 sorry, your envelope sender is in my badmailfrom list (#5.7.1)

Their mail server is responding and letting you know that the mail server you're trying to mail, has your envelope sender in their badmailfrom list.

Meaning that either your email address, or your entire domain name has been added to a blacklist on the remote server side. You'd need to contact the person you're trying to send you email to via alternate means and ask them to remove you from their email filters.

- Jacob
n/a Points
2014-07-03 7:55 am

hi Jacob,

I did't get you.whom i want to contact web hosting or domain people.Why they added our domain to blacklist???

Staff
18,427 Points
2014-07-03 8:09 am
Hello touseep,

You will want to contact the people you are trying to email via either another email address, phone, etc. and ask them why your regular email address has been blacklisted. They may be willing and able to remove it so you can send email with that address once again.

Kindest Regards,
Scott M
n/a Points
2014-07-07 2:12 am
Hello Scott M, I checked all filter of sender account, i didn’t got any message filter. I putted a mail to rediffmail customer, i got below message. **************************** Dear User, Greetings from rediff.com With regards to your query, we find your domain is been blocked as it is blacklisted on the server. We request you to go on below link and whitelist your domain name from there. http://www.surbl.org/surbl-analysis Please feel free to contact us incase you have any further queries or suggestions. Regards, Rediff.com
Staff
18,427 Points
2014-07-07 8:26 am
Hello touseep,

The message you received from rediff says they have placed you on their blacklist. You will need to visit the URL they provided in the email to apply for de-blacklisting.

Kindest Regards,
Scott M
n/a Points
2014-07-01 9:05 pm

formats showm browers ,we dont do anything, please change the old format for us . For info iam can't email document to my office use.So please again to change old once formats email .

 

Thanks.

Staff
18,427 Points
2014-07-02 7:32 am
Hello Asry,

We have not changed the way that email clients connect to our servers. All that is needed from our side are the settings described above in the article. If you are receiving an error, please reply with your settings so we may take a look along with the specific error message and which email client you are using (macmail, outlook,etc)

Kindest Regards,
Scott M
n/a Points
2014-07-06 8:35 am

Hello . How's it going today . So listen i heard that this site hold the answer to so many email problems many are having problems with & are also looking for solutions to help solve the problem . Well so am i . you see i've been having trouble with some emails i've been sending abroad to some firends of mine in amreica & Bournemouth & maybe austrailia to . you see the emails i've been sending them from my yahoomail have been coming out crippled & not so easy to read on there side . The purpose to all this is that is there a way to send an email through to someone without it coming out crippled & not someasy to read on the other side like america , bournmouth ,austrailia . Can the thunderbird browser software or windows live mail.com help with that . please i really need with this problem . Any answer you grant me will be help full.

Staff
9,968 Points
2014-07-06 4:21 pm
Hello Daniel,

It depends what you mean by your emails coming through crippled. Do the emails make it through to your friends, but they aren't displaying the proper content at all, or just certain parts?

More than likely you'll want to remove any signature or any formatting at all from your Yahoo account if that is causing the issues. If you setup an email account in Thunderbird then that should also help.

- Jacob
n/a Points
2014-07-11 9:00 am

Hey . So let me get this straight . the reason why when i send an email to someone abroad to america or london . It comes crippled & not easy to read because of the way different servers from different companies work . Or is it the other way around like when you're using for instance mozilla thunderbird you have to adjust a few things in the outgoing server (SMTP) authentication & then type something like this  Sender@domain.com to Recipient@domain.com in order for the emails you send to go through & then come out okay & not crippled on the other side . Give me the full details to know that either i'm right or not about the idea . 

Staff
8,441 Points
2014-07-11 9:30 am
There are many reasons why mail may fail to send. Could you provide us with the specific error you are receiving?
n/a Points
2014-07-11 5:34 pm

Hey hi . you asked me what kind of error problem . i'm experiencing when i'm sending emails to those abroad like america or london etc . well have a look -  nuvOZ bcnqW opwMUY ejpyFHOT jquLNPXY bhtvxy ouwADN mCFLV fhryAU iswyzIV gijtwPTW fitG vyGIOTUV cm fjSY bkzDQX aegop opsJ afCFLNPT dU dfguHKVW " - this is how it's coming out on the other side to those who i'm emailing to . so if there's away to fix this problem please provide me with some answers & details asap please . 

Staff
16,718 Points
2014-07-11 6:03 pm
Hello Daniel,

The problem you're seeing is still vague because we cannot view your mail logs or see any specific error messages that may be occurring with your email. If you have an account with us, then please provide a domain name so that we can look at your emails and see what's happening.

Mail that is sent is NOT changed by the delivery. It may have been written in a particular language, or character set that people receiving it are not able to view properly. OR, it may be that you're encoding the message (which can be done for security), and the message is not being coded on the receiving end. Encoding a message is done purposefully for privacy/security, so it would depend on the email client that you're using.

When you make the email, are you using a specific email client? For example, are you using Microsoft Outlook or Mozilla Thunderbird to write email and then send it? If so, it may depend on the settings you are using.

If you require further assistance on this issue, please provide us a little more information and then we can look into it further.

Regards,
Arnel C.
n/a Points
2014-07-12 8:01 am

Hi . it's me again . 

okay well it's like this . first i was sending the emails to those who i mentioned live in america & london through yahoomail.com & hotmail.com . And the email addresses all had different features which i'm about to share with you . 

A)@mailbox.org

B)@nightmail.org

C)@myfreemail.net

D)@discreetmail.org

E)@citymail.org

And truth be told . yes . i am now using the mozilla thunderbird . 

So if there's anything you can tell me & show me through any idea or details you can explain &  send me will be help full . Cause i really want my emails to go through to these new friends i've made okay & clear & okay to read instead of crippled & encoded on the other side when they recieve them . 

Staff
18,427 Points
2014-07-13 1:54 pm
Hello Daniel,

What I hear is that you are using a ThunderBird client to send from either your yahoo or hotmail account to various different people using various different email providers. They all receive the email in some weird alternate format so they are unable to read it. If I am correct so far, it seems the constant in this is the Thunderbird client. What happens when you send an email from the direct interface of either Yahoo or hotmail to one of the people? Is the email still jumbled?

Kindest Regards,
Scott M
n/a Points
2014-07-14 8:51 am

The email addresses of the people from abroad that i received . which i am using on yahoomail.com or hotmail.com . are going through okay . but are coming out on there side crippled or maybe encoded in a way that can't be read . My question from the beginning was that if i where to use mozilla thunderbird & these email addresses in it would work will the email mesaages i send go through & come out clear & easy to read instead of encoded or crippled . if that is the case then i wish to know the neseccasry deatils on how to make that happen . And more importantly what to adjust & set correctly in the mozilla thunderbird so that the emails i send go through okay . 

Staff
18,427 Points
2014-07-14 10:17 am
Hello Daniel,

I have never seen nor experienced the error you are describing. We are just trying to find out through deduction, trial and error, and educated guessing. If the emails are being sent by you from both hotmail and yahoo directly (without a client) and coming out garbled on all recipients Thunderbird will not likely help. It sounds as if something is going wrong during the creation of the email, even on both email providers. You can attempt to send a test email to us at docs@inmotionhosting.com Please be sure to reply with the subject used so we can find it as we get thousands of emails a day.

Is the email you are sending in simple text, no attachments, and in English?

Kindest Regards,
Scott M
n/a Points
2014-07-14 5:55 pm

Hello . Again . It's me . 

look i don't normally like to trouble any one or body to much on things that are maybe nearly out of there limits & understandings . but when i'm looking for answers & a way to fix something i need help in doing that from any experienced professional that might know something about something . And when i asked & showed & explained to you the problem i'm having i was hoping you could explain to me in a few details on what to do like how to adjust the mozilla thunderbird email sending settings & see if what i sent through this time to those i want to from abroad will recieve my email messages okay & clear to read . And not come out like this - eBIK gmBCFIK iU diPR amqzGP jEG lqvFH qxGN BJT iBQ pCGPY uxN bP tBIQVW ntwAW xCGZ ABP ciJ on there side & not easy to read . So i'm asking you again if you know any other way for me to send emails messages to my friends abroad with out them coming looking like this - eBIK gmBCFIK iU diPR amqzGP jEG lqvFH qxGN BJT iBQ pCGPY uxN bP tBIQVW ntwAW xCGZ ABP ciJ on there side please tell me okay . i really need an answer or a solution to this problem .  

Staff
16,718 Points
2014-07-14 8:17 pm
Hello Mr. Roberts,

We (the Community Support Team) have had years of experience in dealing with email servers and email clients and none of us have really seen the problem you're having. I've seen when there are issues with looking at an encrypted email, or one that's in a different format. Can you please specify how you are sending the email? What client/program are you using? Do you have any specific settings? I have a Yahoo, Microsoft, Gmail, Facebook, and some other types email addresses that I can use for testing. If you want, send me an email: test@arnel-io.com. I can look at the email and see if there's anything odd with the content.

At this point, we just need some information about how you're sending email, and an example of the content of the email itself.

Kindest regards,
Arnel C.
n/a Points
2014-07-15 7:57 am

Hello . what do you mean send you an email sample test@arnel-io.com .

Do you mean something like this in full . A) breezekitten@discreetmail.org

                                                           B) Kate.Hudson@citymail.org

If this what you mean by what you're telling me you need inorder to find out the problem then please let me know what progress you've made in solving the problem . 

Oh & just so you know i've been using yahoo.com & sometimes hotmail.com & Gmail.com to send email messages through these email addresses abroad before giving the mozilla thunderbird a try . 

Staff
18,427 Points
2014-07-15 9:15 am
Hello Daniel,

Arnel means to send him an email to docs@inmotionhosting.com or test@arnel-io.com the same as you are sending to your friends. By receiving the email and taking a look at it, it may give some clues as to what the issue is.

To recap as to what you have described to us:
You send email from either Yahoo or Hotmail using NO client (Thunderbird) to send email to your friends on several different platforms. All emails are coming out garbled in the end. You want to know if Thunderbird will help keep the emails from being garbled.

Since more than one platform (Yahoo, hotmail, etc) is messing up the message and all recipients on different platforms are getting garbled messages, it sounds as if it may be the way the message is being created or sent.

Please send a test email to docs@inmotionhosting,com (be sure to tell us the Subject of the email so we can find it) so we can take a look at it. Also, please tell us more details about the message, is it in English? Is it all text? Or are you adding some sort of attachment to the email?

As you do not seem to be one of our customers, we are unable to check into the server, so we need you to tell us the details as we are flying blind otherwise.

Kindest Regards,
Scott M
n/a Points
2014-07-16 4:30 am

Okay understood . but question where do you want me to try this email test thing you just sent me . i mean on what should i try it on .<strong>docs@inmotionhosting,com</strong> . And no i am not adding any pictures or attachments to the email i'm sending to those abroad & the messages i recieve from those friends of mine i mentioned from abroad are in email message english like not text like . And what kind of details would you like me to lay out for you exactly . So you can help me further . 

Staff
18,427 Points
2014-07-16 7:57 am
Hello Daniel,

We are just asking if you will send an email to us at the address docs@inmotionhosting.com the same way you are sending it to your friends. This way we can see how it comes out on our side. If it comes out garbled, we may get another clue as to what is going on.

Kindest Regards,
Scott M
n/a Points
2014-07-17 5:02 am

Hi . okay i did what you asked . i used the test email address to send you guys something to see . So please let me know if you have some good news along with some answers or solutions to my emailing problem okay . 

n/a Points
2014-07-19 4:59 am

Excuse me hi . 

But i've been wondering . if what you asked me to test & send to you 

has'nt been forgotten & that you've made time to fugure out why emails are coming out encoded or crippled or garbled . cause i need answers & solutions now . so i can be at ease instead impatient a lot . 

Staff
18,427 Points
2014-07-21 1:13 pm
Hello Daniel,

As we get thousands of emails a day we need to be able to locate your specific email. That is why we asked for you to comment here and advise us of the subject of the email so we can find it. Please reply and I will see if we still have it.

Kindest Regards,
Scott M
n/a Points
2014-07-09 6:19 am

Error 17099 is a common issue for outlook Mac 2011 as well as its ancestor version Entourage. Apart from issue in account setting, a corrupted email of sent item is another reason for problematic situation. In this context, you need to repair backup file of Mac 2011. This repair process can be done through advanced OLM repair software.

n/a Points
2014-07-10 2:36 pm

I'm experiencing the error listed in the original post. Below I am including my SmarterMail delivery logs and the telnet test to the server using InMotionHosting mail services. 

We have multiple domains using servers with another Hosting company and multiple domains using InMotionHosting. NONE of the domains between the two host are able to send or receive mail at this point in time.

Email addresses were renamed in logs below as well as IP addresses were partially removed.

**The IP listed as 2XX.1XX.1XX.2XX is the server with InMotionHosting.**

 

As far as I am aware, all users are authenticating whith Outlook or Live Mail.

 

================

Delivery Logs for 7-9-14

14:06:05 [20025] Delivery started for Sender@domain.com at 2:06:05 PM14:06:20 [20025] Skipping spam checks: No local recipients14:06:23 [20025] Sending remote mail for Sender@domain.com14:06:25 [20025] Connecting to 2XX.1XX.1XX.2XX14:06:25 [20025] Connection to 2XX.1XX.1XX.2XX succeeded14:06:28 [20025] RSP: 220-advanced1836.inmotionhosting.com ESMTP Exim 4.82 #2 Wed, 09 Jul 2014 10:50:54 -0700 14:06:28 [20025] RSP: 220-We do not authorize the use of this system to transport unsolicited, 14:06:28 [20025] RSP: 220 and/or bulk e-mail.14:06:28 [20025] CMD: EHLO mail.domain.com14:06:28 [20025] RSP: 250-advanced1836.inmotionhosting.com Hello mail.domain.com [76.12.242.20]14:06:28 [20025] RSP: 250-SIZE 5242880014:06:28 [20025] RSP: 250-8BITMIME14:06:28 [20025] RSP: 250-PIPELINING14:06:28 [20025] RSP: 250-AUTH PLAIN LOGIN14:06:28 [20025] RSP: 250-STARTTLS14:06:28 [20025] RSP: 250 HELP14:06:28 [20025] CMD: MAIL FROM:<Sender@domain.com> SIZE=118914:06:29 [20025] RSP: 250 OK14:06:29 [20025] CMD: RCPT TO:<Recipient@domain.com>14:06:29 [20025] RSP: 550-Verification failed for <Sender@domain.com>14:06:29 [20025] RSP: 550-No Such User Here14:06:29 [20025] RSP: 550 Sender verify failed14:06:29 [20025] CMD: QUIT14:06:30 [20025] RSP: 221 advanced1836.inmotionhosting.com closing connection14:06:30 [20025] Delivery for Sender@domain.com to Recipient@domain.com has completed (Bounced)14:06:32 [20025] Delivery finished for Sender@domain.com at 2:06:32 PM    [id:344920025]

================19:44:22 [20309] Delivery started for Sender@domain.com at 7:44:22 PM19:44:37 [20309] Skipping spam checks: No local recipients19:44:40 [20309] Sending remote mail for Sender@domain.com19:44:40 [20309] Connecting to 2XX.1XX.1XX.2XX19:44:40 [20309] Connection to 2XX.1XX.1XX.2XX succeeded19:44:40 [20309] RSP: 220-advanced1836.inmotionhosting.com ESMTP Exim 4.82 #2 Wed, 09 Jul 2014 16:29:06 -0700 19:44:40 [20309] RSP: 220-We do not authorize the use of this system to transport unsolicited, 19:44:40 [20309] RSP: 220 and/or bulk e-mail.19:44:40 [20309] CMD: EHLO mail.domain.com19:44:40 [20309] RSP: 250-advanced1836.inmotionhosting.com Hello mail.domain.com [76.12.242.20]19:44:40 [20309] RSP: 250-SIZE 5242880019:44:40 [20309] RSP: 250-8BITMIME19:44:40 [20309] RSP: 250-PIPELINING19:44:40 [20309] RSP: 250-AUTH PLAIN LOGIN19:44:40 [20309] RSP: 250-STARTTLS19:44:40 [20309] RSP: 250 HELP19:44:40 [20309] CMD: MAIL FROM:<Sender@domain.com> SIZE=51819:44:40 [20309] RSP: 250 OK19:44:40 [20309] CMD: RCPT TO:<Recipient@Domain.com>19:44:40 [20309] RSP: 550-Verification failed for <Sender@domain.com>19:44:40 [20309] RSP: 550-No Such User Here19:44:40 [20309] RSP: 550 Sender verify failed19:44:40 [20309] CMD: QUIT19:44:40 [20309] RSP: 221 advanced1836.inmotionhosting.com closing connection19:44:40 [20309] Delivery for Sender@domain.com to Recipient@domain.com has completed (Bounced)19:44:43 [20309] Delivery finished for Sender@domain.com at 7:44:43 PM    [id:344920309]

================

 

Also Telnet tests to the mail.domain.com hosted with InMotionHosting returns the following.

>telnet mail.domain.com 25220-advanced1836.inmotionhosting.com ESMTP Exim 4.82 #2 Thu, 10 Jul 2014 11:06:07 -0700220-We do not authorize the use of this system to transport unsolicited,220 and/or bulk e-mail.

 

Any help would be greatly apprecaited, this has been an issue since last week and We would like to get this issue resolved.

Staff
8,441 Points
2014-07-10 2:53 pm
From the information provided, it appears that you are trying to authenticate as a user that does not exist. Ensure that your software is properly configured to authenticate as the full email address, and that the email address that you are sending from is fully created on the server.
n/a Points
2014-07-10 3:37 pm

All users exist on each server.

Mail programs are using proper SMTP authentication based off the above recommendations and have full email addresses as users with corresponding passwords.

Staff
16,718 Points
2014-07-10 6:20 pm
Hello Corey,

We looked specifically for the time of the error message above in the mail log. Then we identified the user sending the message. When we looked in mail accounts for that domain, the user does NOT exist. This is why the message could not be sent. The message is looking for "moe@domain_name.com".

Regards,
Arnel C.
n/a Points
2014-07-10 6:31 pm

I appreciate you looking into this as I do not have access to the servers at InMotionHosting and am just a "middle man" if you will. I could only verify the user existed on my end. 

However, the user moe@domain.com exists on the server NOT hosted with InMotionHosting. The sender is moe@domain.com from the other server and the recipient is mfaroy@domain.com on the InMotionHosting server. 

Without saying specifics over this forum, are you able to see if the other user above exists? If not, I will have the owner of the account contact support directly with the same information as above.

Thanks!

Staff
16,718 Points
2014-07-10 6:44 pm
The error that we are seeing is in regards to mail being sent from the server, and it specifies "moe" as the sender. Since that user did not exist, then it could not be sent. The other user you mentioned does not exist either.

Regards,
Arnel C.
n/a Points
2014-07-17 11:33 am

Hi,

I am experiencing a weird problem. all of a sudden all our e-mails at the office stopped working. You press send and rceive and it keeps asking for the password. funny enough we tried anothe ISP and everything worked. my question what made the e-mails to stop with my primary ISP since we tested with them and they are not blocking any ports and the public IP they gave us is not blacklisted anywhere. I am suspecting our hosting company but why would the e-mail work with another ISP.

 

Please give me your views and help.

 

Thanks

Staff
8,846 Points
2014-07-17 11:49 am
Hello Mike,

Thank you for your question. We are happy to help, but since it could be several things we would need additional information.

Have you contacted your email host to see if they rotated/changed passwords for your email accounts? Sometimes we are forced to do this when we suspect a compromised/hacked account.

Also, make sure there aren't any issues with your account, such as a missed billing date, or expired credit card?

If your host has Webmail, have you tried to login there?
What domain is having trouble? Have you checked to make sure it hasn't expired? You can see the expiration date via Whois lookup.

When you setup the test email account, are you using the same ports? There are typically 2 ports you can use for incoming, and 2 for outgoing (they are listed in your email settings).

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-07-17 12:12 pm

Thanks John for your immediate responce and below are my answers:

The host company did not rotate passwords or stop our account for any financial or late bill. Also the domain does not expire before November.

Please bear in mind that if we use another ISP everything is working normal. I just want to identify what would be the issue since the ISP did not block anything.

 

Thx 

 

Staff
8,846 Points
2014-07-17 12:36 pm
Hello Mike,

I am happy to help, but I really need additional information to help troubleshoot the problem.

When you say you used another ISP(Internet Service Provider) what do you mean. (To me, using another ISP would be like changing from a @comcast email address to @timewarner email address.) In this case if you are at an office where Comcast is the ISP, you may be able to only connect to Comcast via Port 25.

Did you perform a Telnet test to verify the Ports are not blocked? If not, how did you confirm the ports were not blocked?

Do you have Webmail, are you able to login there?

Once again, when you setup the test email account, are you using the same ports? There are typically 2 ports you can use for incoming, and 2 for outgoing (they are listed in your email settings).

Since it is asking for the password it sounds like it is hitting the server, but the username or password credentials are not verifying. Have you contacted your email host to confirm they see you connecting to the server in the Mail logs?

The next step would be reviewing your DNS (specifically your MX record) to ensure it is pointed to the right server. Then, performing a Ping and Traceroute to your mailservers, to see if there is a network issue in route to the server.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-07-22 10:41 pm

Thanks a million! Until I found your post, I went for hours searching without finding a fix for mail stuck in Outbox problem in Outlook 2010+Windows 8. You're the best!!

n/a Points
2014-07-30 1:15 pm

I have cox for my email and noticing that some emails that people send me on cox I can get on my cell or on gmail (I have them going there currently since I am having this problem) but they are not coming in on my entourage. Like I stated only some emails this is happening with.  What do I do to fix this?

Staff
9,968 Points
2014-07-30 1:59 pm
Hello Lisa,

The first thing to check is make sure that you don't have multiple devices setup to check your Cox email account that are setup as POP, as the default behavior is to remove new messages from the server and download it locally to the mail client. So if you phone downloaded a new message, and then you check on your desktop in Entourage, that email would only be on your phone and no longer on the server for Entourage to view.

If certain people are unable to send email to your Cox account, more than likely they are sending from an email server that Cox has blacklisted. We have a guide on why mail servers get blacklisted that reviews why this can happen.

Unfortunately to get around these types of issues, typically the person sending you an email to your Cox account should receive an email bounce back stating the exact reason why their message wasn't delivered. If it was because the server they were sending from is on a blacklist, they would want to request a delisting from a blacklist.

If it's not due to the sender trying to send their email from a blacklisted server, they should still get an email bounce back, and here are the Cox email error codes they might receive if their message is being blocked for another reason.

You might need to contact Cox directly for more help, as looking at the Cox Postmaster guidelines, they have published these sending guidelines that some people trying to send to you might not be following.

What are Cox's sending limits?
Cox currently allows up to 5 simultaneous connections per sending IP address, and up to 100 messages per connection. However, regardless of these limits, Cox may throttle your sending ability based on your sender reputation. Cox's sending limits and policies are subject to change at any time. Cox will update this website when changes are made.


Please let us know if you had any further questions at all.

- Jacob
n/a Points
2014-08-08 8:05 am
Hello Dear,

I have using IMPA E-mail account suddenly Today facing issue after sent e-mail
MSN, HOTMAIL,LIVE
as like Return Message come our OUTLOOK inside using MS2007outlook
check it 

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

 swapnil_p****@live.com

 SMTP error from remote mail server after MAIL FROM: it@lebenlab.com

 host mx2.hotmail.com [65.55.37.104]: 550 SC-001 (COL004-MC3F34) Unfortunately, messages from 66.155.41.100 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.

------ This is a copy of the message, including all the headers. ------

Return-path: it@lebenlab.com

Received: from [117.223.72.140] (port=3530 helo=L30B)

 by xm2.maxell2.net with esmtpa (Exim 4.82)

 (envelope-from it@lebenlab.com)

 id 1XFipt-0005ni-Eq

 for swapnil_patil@live.com; Fri, 08 Aug 2014 17:29:55 +0530

From: "Leben System Administrator" <it@lebenlab.com>

To: <swapnil_patil@live.com>

Subject: test

Date: Fri, 8 Aug 2014 17:29:36 +0530

Message-ID: <000001cfb300$3b42f710$b1c8e530$@com>

Kindly reply me
Thanking you in anticipation.
Regards,
System Administrator
SWAPNIL M DAKHORE
M: +91 9326076994
P: +91 7242259502
Leben Laboratories Pvt Ltd.
L-4 Phase III M.I..D.C Akola -444104
(Maharashtra) India

Save-trees1

------=_NextPart_001_0002_01CFB32E.54FB3310
Content-Type: text/html;
 charset="us-ascii"
Staff
8,846 Points
2014-08-08 9:22 am
Hello swapnil,

Thank you for your question. The important part of this returned message is as follows:

Unfortunately, messages from 66.155.41.100 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.

This means your mail IP is most likely blacklisted
on the email host for swapnil_p****@live.com

I recommend contacting the mail host for lebenlab.com and advising them of this blacklisting.

Also, you may have to email this person (swapnil_p****@live.com) from a separate email address, and requesting that they whitelist you.

In the future, we have a Bounceback email tool that can help determine the cause behind returned emails.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-08-17 9:54 am

Hi,

How to configure the windows exchange server that the admin needs the copy of all the emails send and receive by the users in the network, Also please mention if any other third party tools available in the market.

 

Staff
8,846 Points
2014-08-18 12:49 pm
Hello Vineesh,

Thank you for your question regarding admin access to emails sent and received by exchange users. There are several solutions to your problem, it is up to you which one will work best with your setup.If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-08-20 9:43 am

My Outlook 2010 quit connecting to the server yesterday at 11am.  I've restarted outlook several times.  restarted my computer. but it won't connect to my server.  I've called my email provider & they are not having any issues.

I have my incoming IMAP at 993

Outgoing SMTP 465 both with SSL encrypted.

Everyone keeps telling me it's not an issue on their end but still I don't have emails.  i can go into web mail & see that I have 100s of them waiting for me.

HELP!

Staff
8,846 Points
2014-08-20 11:13 am
Hello SANDY,

Thank you for your question. There are several things you can check.

Since ports are often blocked, have you tried the alternate email settings using the following ports?
IMAP: 143 (instead of 993)
SMTP: 587 (instead of 465)

You can view all your email settings in cPanel at any time.

You an also test if your email ports are open using Telnet.

If your email is hosted on our servers, it may be easier to contact Live Tech Support so they can review the email logs in real-time (while you are attempting to connect).

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-08-20 1:10 pm
I managed to follow the instructions, but it did not resolve my problem which is : not being able to send e-mails from my mac account. I have no problems from my i-phone.
Staff
18,427 Points
2014-08-22 8:48 am
Hello,

The mac and iphone should use the same settings. Also, test to ensure the iphone is sending from the same network. Barring any network issues, the settings are the only thing needed to connect.

Kindest Regards,
Scott M

n/a Points
2014-08-22 5:25 am
I live in Hong Kong and since I updated to 10.9.4 on my Mac I have not been able to send mail. Port 25 is not blocked. I have tried using a VPN as well to ensure it is not my ISP. Mail can send from Webmail, but from Apple Mail with SSL or no SSL, designating specific ports or selecting Default Ports I can not connect to the SMTP server.
Staff
18,427 Points
2014-08-22 9:09 am
Hello Michael,

You will want to check all the settings to ensure they are correct. If you are connecting via the webmail and not the mac, then it is something on the mac side. Just check to ensure the update did not make any changes to your settings so that they are all as they were prior to the update.

Kindest Regards,
Scott M
n/a Points
2014-08-31 2:10 am
The article states up near the top that the servers for SSL are secure##.inmotionhosting.com, I get an error if I use that. cPanel (within the hosting) guidance states it is secure##.servconfig.com which does work. Your examples show incoming IMAP/POP settings, but the port shown is 993 which is just for IMAP, so these are misleading. I have also seen elsewhere in your help pages another setting for the server which was different again. In my case, I have recently moved to InMotionhosting, along with 40 websites and have been trying to use secure settings for email. I am based in the UK, with British Telecom as my ISP. I have spent around 4 hours trying to set a secure POP3 email account up and running using the information from your cPanel and from the various help items on your website and over 30 minutes chatting with technical support who could not help either. However I have come across a solution. I get a timeout if I try to use port 465 for SMTP on a Pop3 account. This port is not blocked from within my system, but I suppose it might be blocked by BT (ISP). It still times out if I am not using any security. However I have found that Port 587 and selecting TLS as the security type does work with the secure##.servconfig.com. (My POP3 incoming server is set up on SSL and using port 995.)
I hope that helps. The thread here is particularly long, so a lot of people are finding difficulty here.
n/a Points
2014-09-20 6:32 am

Hi,

I'm facing a techinical issue in outlook 2010, while i send the mails from my ID but where the receiver end it is appearing with different name.

Is there a solution to sort the issue.

Staff
18,427 Points
2014-09-22 11:41 am
Hello,

Please explain in a little more detail what is happening. Does this happen to only one email address or multiple? Did the behavior occur recently or has it always done so? Does this only occur when sending via Outlook as opposed to webmail? Are you one of our customers so we may be able to take a look in the server to see what is going on?

Kindest Regards,
Scott M

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