InMotion Hosting Support Center

WordPress version 4.53 has been released! Click here for more information on the updates and features in WordPres 4.53!

In this tutorial:

Once you have completed the installation of WordPress you can login to your dashboard. The admin section of WordPress, the "WordPress Dashboard", is where you will begin building your WordPress site. Please take note that your login credentials are not the same as your cPanel username and password unless you set them up as the same. You will need some information to login to WordPress.

  • WordPress Installation URL: if you installed WordPress on the root of your domain your URL to access WordPress would be: example.com/wp-admin
  • WordPress Username: This is the username you set up when initially installing WordPress.
  • WordPress Password: This is the password you set up when installing WordPress. If you emailed the installation details during the installation process it will be in that email as well.

Steps to log into WordPress

  1. WPlogin1To access the WordPress dashboard you simply need to add /wp-adminto the end of the URL where you installed WordPress like the below example:
    example.com/wp-admin

    Note! If you installed WordPress to the document root of the url it would be example.com/wp-admin. If you installed WordPress on a folder called "blog" on your domain you would go to example.com/blog/wp-admin

    When you visit the login page for WordPress you will see the login screen.

  2. wp-dashType the username and password you used when you installed your WordPress.

    Note! Your WordPress login is a different login than your cPanel and your AMP. If you cannot remember your Username or Password, Please see our article on Resetting your WordPress Admin Password

    After you login to the dashboard successfully you will see the WordPress dashboard.

If you installed WordPress on a new domain or on a domain that is not yet pointed to your account with InMotion hosting, then you will not be able to use the dashboard until you point the domain to our servers or until the DNS changes take effect. You can set WordPress up to use your temp URL. The Temporary URL can be found in your AMP technical details.

Please note, that if you change WordPress to work using your temp URL, when you are ready to have the site go live, you will need to change it back so it will function using the domain name instead.

If for whatever reason you are unable to log into your WordPress Dashboard, you can contact our tech support to have the login fixed.

I can't log into my Wordpress dashboard

There are several reasons why you may be getting errors when trying to log into your Wordpress dashboard. We will go over a few of the common ones.

Wordpress login disabled

If you are getting this error, it is because there have been too many failed logins on your dashboard, in which our automated systems have disabled your Wordpress admin to prevent your site being compromised due to Wordpress brute force attacks. To resolve this issue, it is best to heighten the security of your Wordpress site to that malicious users do not have the opportunity to attempt to log into your site. We have written an excellent article at the following that outlines this process.

WordPress wp-login.php brute force attack

Username or password is incorrect

Many times, users simply forget their password. Luckily, we have written an excellent article on resetting your Wordpress password. You may find it at the following.

Resetting your WordPress Admin Password
Continued Education in Course 101: An introduction to WordPress
You are viewing Section 13: How to Log in to your WordPress Dashboard
Section 12: Installing WordPress using your Temporary URL
Section 14: Configuring your WordPress Home Page
2013-04-06 5:48 am
On STEP 1, it was not clear if the addition of "wp-admin" is on cPanel or the actual website, which you had opened after installation of WordPress.
2013-07-30 8:10 pm
I just signed up today and installed WP. Got confirmation email but when try to go to wp dashboard safari tells me it can not find server. Please help, anxious to get started.
Staff
33,621 Points
2013-07-30 8:19 pm
Hello Jeanne,

Thanks for the question and sorry that you can't yet get into your WordPress dashboard. The main reason is that you just signed up and registered a brand new domain name. When you register a new domain name, it needs up to 24 hours before it is recognized on the internet. This is known as DNS propagation. The servers on the internet are still being updated with your domain name - it doesn't happen instantaneously. So, please give it a little more time and then you will be able to see your WordPress dashboard.

If you cannot wait, you would need to change your WordPress settings to use the temporary URL. We do have instructions on how to install Wordpress to a temporary URL, but I would recommend this only if you're on a tight deadline. Once the DNS propagation period passes, in order to use your original domain name you would need to reverse the changes you made to use the WordPress site with the temp URL.

I hope this helps to clarify the issue for you! Please let us know if you require any further assistance.

Kindest regards,
Arnel C.
2015-02-01 2:44 pm
I purchased hosting a week ago and installed wordpress and could not log in. Because of the domain issue, and hoping it would solve my problem vs pointing, I transferred my domain 3+ days ago. I still can't log into wordpress. When I go to braintaffy.com/wp-admin as directed by my successful install, the page won't even load. (Originally between purchasing hosting/installing WP and transferring the domain, I did get a 404 error on that page, but now nothing.) Suggestions?
Brooke
Staff
38,359 Points
2015-02-02 4:37 pm
Hello Brooke,

The domain braintaffy.com is still pointing to Yahoo. If the domain is in transfer to us, the name servers cannot be changed until after the transfer is completed. At that time, you can change the name servers to point to us and then the domain should work fine. In the meantime, you can do a temporary fix by making a hosts file modification so that you can see the site as it will be. This will only work for you, however until the domain name server issue is corrected.

Kindest Regards,
Scott M
n/a Points
2015-02-21 2:56 pm

Last week I registered www.crossfitwhitestar.com. I changed my primary domain from www.platoonpt.com to the new www.crossfitwhitestar. When I look in my public_html folder I see that all of the WP files are still there. I verified that the newest version of WP is installed, etc. BUT....I cannot access my WP-Admin. I can`t do anything. And when I go to www.crossfitwhitestar, the pages still show up as www.platoonpt.com.

Staff
24,082 Points
2015-02-23 12:34 pm
Hello Bill,

Thank you for your question. If the wrong domain is coming up, the WordPress URL most likely needs to be changed still.

There are several ways to accomplish this, which are covered in our guide WordPress - Changing the Site URL and Home Settings.

Thank you,
John-Paul
n/a Points
2015-02-23 1:21 pm

johnpaulb-imhs1 says:

Hello Bill, Thank you for your question. If the wrong domain is coming up, the WordPress URL most likely needs to be changed still. There are several ways to accomplish this, which are covered in our guide <a href="/support/http://www.inmotionhosting.com/support/website/wordpress/wordpress-changing-the-site-url-and-home-settings">WordPress - Changing the Site URL and Home Settings</a>. Thank you, John-Paul

 

Thanks. Done already. The issue lies within the coding for the links on the menu / header. After talking with Tech Support, they said I must contact the design people. The code points to the old site.

<ul id="nav">

      <li><a href="/support/http://platoonpt.com/">HOME</a></li>      <li><a href="/support/http://platoonpt.com/wp/?page_id=6">ABOUT BILL</a></li>      <li><a href="/support/http://platoonpt.com/wp/?page_id=8">HOW WE OPERATE</a></li>            <li class="right-nav margin"><a href="/support/http://platoonpt.com/wp/?page_id=10">COURSES AVAILABLE</a></li>      <li class="right-nav"><a href="/support/http://platoonpt.com/wp/?page_id=12">SIGN UP</a></li>      <li class="right-nav"><a href="/support/http://platoonpt.com/wp/?page_id=14">CONTACT</a></li>    </ul>

11:19:23 AM [Harry J] This is the problem!

 

n/a Points
2015-03-31 3:39 pm

hello ,

My web master give me the information to do the changes on my domain, but I am not able to log in , 

my company is call MAid On call,  so I enter maidoncall.ca/wp-admin , and it tell me error 404 , can be found , I dont understand why, and please I need your help.

thank you 

cindy Munoz

owner of Maid on call 

Staff
10,077 Points
2015-03-31 4:21 pm
Hello Cindy,

I looked at your domains source code and it does not look to be a wordpress website. Are you sure your developers used wordpress to build your website.

Best Regards,
TJ Edens
n/a Points
2015-05-17 6:44 am

www.kbsindustries.com

 

theam - twentyten

I paid to get my website done and this guy disappeared as soon as he got his partial money. 

 

1) I need to get rid of logo (this logo is not mine) logo is in cpanel. Did not find in media gallery. I need to write text " KBS Indusstries" in place of the logo. 

 

2) He has my competetor images in sliding , need to replace with mine and add few more sliding pictures. 

Staff
38,359 Points
2015-05-18 2:22 pm
Hello Khal,

You may want to take a look at our WordPress Education center. There are many articles there about modifying your WordPress so that you do not need any a developer for it.

As to your slider, this would be a plugin that you can modify so that you can change the images. The exact specifics may vary from plugin to plugin.

Kindest Regards,
Scott M
n/a Points
2015-10-19 8:33 am

blog site that needs help: http://www.eatlovpack.wordpress.com

issue: unable to login due to a secondary authentication plugin to send verification to mobilephone. phone number has since changed and i do not have the SIM. It just keeps going in a cycle wheere i try to login but it asks for verification code which is not received at my end...

Goal: To be able to login to the backend and remove that phone verification plugin or update it to new number.

Please advise how to do that. PLEASE HELP!

Staff
24,082 Points
2015-10-19 3:26 pm
Hello FAREENA,

Thank you for contacting us. We are happy to help you troubleshoot, but will need some additional information. What is is the specific phone verification plugin you used?

Thank you,
John-Paul
n/a Points
2015-10-20 4:49 am

Its the wordpress 2 step notification process. 

https://en.support.wordpress.com/security/two-step-authentication/#backup-codes

 

I do not have the backup codes and I can't remove the plugin till i log in to the backend.

But i am unable to log in... 

Do you know what I mean? Its a vicious cycle where it keeps asking me for a verification code thats sent to a mobile number i no longer possess.

Staff
10,077 Points
2015-10-20 10:26 am
Hello Fareena,

You can disable the plugin from within the file manager or via FTP access.

Best Regards,
TJ Edens
n/a Points
2015-10-20 5:23 pm

Thanks TJ!  Can you please elaborate further?  Are you able to provide some specific or step by step instructions on how I can access the File Manager or setup FTP access to the backend structure of my site (which is also hosted on wordpress)

Staff
10,077 Points
2015-10-20 10:32 pm
Hello Fareena,

Here is a tutorial on accessing and using the File Manager within your cPanel account.

Best Regards,
TJ Edens
n/a Points
2015-10-21 2:43 pm

I see you've sent me the same link as you did before.

 

Your instructions are not clear adn as such as not quite getting me anywhere.

Are we able to do a LIVE CHAT to discuss this and so you are actually able to help out?

Staff
33,621 Points
2015-10-21 2:58 pm
Hello Fareena,

Sorry for the problem with the login. We do provide chat with our live technical support team if you are hosted with InMotion Hosting. That is always an option as they are available 24/7.

I was reading back through your posts and realized that you are dealing with a WordPress.com site. Your best bet is to contact WordPress tech support to give you a hand with getting back into it. We normally provide support for WordPress sites that are self-hosted (typically with another hosting company). WordPress.com sites are different from the Wordpress.org (stand-alone wordpress sites) sites for which we provide much support.

Apologies for the confusion and waste of time. Please contact your Word.com Tech support reps and they will be ableor

Kindest regards,
Arnel C.

n/a Points
2015-11-30 5:32 pm

pls, when logging in on my web to beggin editting my new site unfortunately for me i cannot find the dashboard to start my editting, though my menu features are intact. pls someone should help me

Staff
38,359 Points
2015-11-30 7:29 pm
Hello Julius,

Are you logging in using the format www.domain.com/wp-admin? If so, the area you see there is the dashboard. You should have a menu over on the left hand side. If you do not see that, please let us know what you see.

Kindest Regards,
Scott M
n/a Points
2015-12-03 7:56 am

thankyou..for this article..really helped me in saving my time in logging my wp.

 

n/a Points
2015-12-29 1:02 am

I bought a domain 48 hours ago from another party. I installed wordpress on the inmotion hosting's cPanel and I still can't figure out how to log in. I've recieved the email confirmation of the wordpress installation. However, when I go to my wordpress admin page there's just a blank screen. My url is ******.com. Thank you!

Staff
24,082 Points
2015-12-29 11:32 am
Hello,

Thank you for contacting us. When I navigated to your site's login page (http://example.com/wp-admin be sure to replace "example.com" with your actual domain name) I am seeing a login prompt instead of a blank page.

Are you still unable to login to your WordPress dashboard?

Thank you,
John-Paul
n/a Points
2016-01-06 4:37 pm

I figured out my issue. There's a step missing concerning DNS servers. Thanks.

n/a Points
2015-12-30 1:21 am

I am getting an Error 500 message when I select the Plugins menu item from my WP Dashboard.  What can be causing this?  The other menu items seem to work fine.

 

Thanks,Adam

Staff
33,621 Points
2015-12-30 9:54 am
Hello Adam,

Sorry for the problem with WP. It may be a plugin that's misbehaving that's causing the problem you're seeing. Try disabling all of the plugins and see if the menu works. Check out our guide to common WP troubleshooting techniques. It will show you how to disable the plugins manually - if you're not familiar. You may then need to restore the plugins one-by-one in order to determine the problem.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2016-01-04 11:30 pm

When I login I am taken to a page that does not have the same dashboard as your video shows. It is so odd. I am taken straight to a page the has "My Account" written on the top. Any advice? Thanks!

Staff
24,082 Points
2016-01-05 11:19 am
Hello Garryn,

Thank you for contacting us. We are happy to help you troubleshoot further, but will need some additional information.

Have you verified your domain is pointed to our servers?

Are you able to see your site when you test on your Temp URL?

Can you provide the domain you are testing?

Thank you,
John-Paul
n/a Points
2016-01-06 4:35 pm

Thanks for deleting my comment. I solved my issue by myself. For whatever reason it's common knowledge that you point DNS servers from whatever site you bought the url to your current hosting site. It was not common knowledge to me. I could not find that anywhere in any steps until I randomly found the page somewhere on this site.

n/a Points
2016-01-12 11:19 pm

HI,

http://*********.com/wp-admin/

cannot be reached. Your comments?

Thanks in advance.

Staff
24,082 Points
2016-01-13 11:41 am
Hello Ozat,

Thank you for contacting us. I tested the link you provided, and it is sucessfully displaying a WordPress login page. Are you still experiencing issues at this time?

Thank you,
John-Paul
n/a Points
2016-01-30 10:18 am

Bought my domain name a week ago thatbookontheshelf.com, i still cannot log into the wordpress dashboard. can you please help.

Staff
38,359 Points
2016-02-01 11:27 am
Are you still seeing an error? I am able to get to the admin page, but of course without credentials I am unable to log in. I am not seeing a 404 when visiting the login page, however.

n/a Points
2016-02-03 1:33 am

i have installed  wordpress on my c panel .But not  able to login on my dashboard ,the details are sent to my mail but on accesing the admin url it is saying server not found.

my url is : http://kankhajura.webpixtrics.com/wp93/wp-admin/.

please help  me out ASAP.

Staff
33,621 Points
2016-02-03 12:34 pm
Hello Mayank,

Sorry for the problem with the page not loading. When I looked at the issue it appears that the subdomain you used to install WordPress does not have any DNS values. You would need to make sure that "kankhaura.webpixtrics.com" has DNS settings applied to it. For example, at InMotion Hosting, you can define a subdomain and DNS settings will be applied. This means that typing in that address in a browser will result in it being recognized on the internet. Please setup your subdomain properly, or add DNS settings.

I hope this helps to answer your question, please let us know if you require any further assistance.

Regards,
Arnel C.
n/a Points
2016-02-03 7:00 pm

I bought my domain 6 days ago and chose WordPress to be automatically downloaded to my domain; however, when I tried to log in to the WordPress dashboard today I can't log on using admin as user name and password. Please help! I don't know how can I log into my WordPress dashboard. Thank you! 

Staff
24,082 Points
2016-02-04 11:12 am
Hello Traimy,

Thank you for contacting us. I recommend resetting your WordPress password. That guide includes four methods that do not require dashboard access.

Thank you,
John-Paul
n/a Points
2016-02-09 4:12 pm

I cannot get to Wordpress to edit my content.  I am going to www.currentindexing.com/wp-admin, using my username and password, but then I get a Problem Loading: Connection reset page.  Suggestions?

Staff
4,395 Points
2016-02-09 7:37 pm
Have you tried renaming your plugins folder? Check out our WordPress troubleshooting steps article, and you may be able to isolate the issue.
n/a Points
2016-02-27 8:34 pm

Greetings,

I'm trying to log into my Wordpress dashboard (http://optionslog.com/blog/wp-admin/ for the first time and receiving the message "No data received".

I saw the reply talking about 24 hrs for DNS propagation; I'm several hours beyond 24.  Does DNS propapgation sometimes take longer or is there perhaps another issue?

Scott

 

Staff
38,359 Points
2016-02-29 3:46 pm
I am seeing the Admin login page w hen visiting the wp-admin URL. Were you able to correct the issue?
n/a Points
2016-03-13 7:18 pm

I purchased hosting and domain from HostGator and installed WordPress 3 days ago and still cannot access the admin page.  I have uninstalled and reinstalled WordPress and still having the same problem.  Every time I try to go to my page, I am redirected to a page that basically says my website doesn't exist.  I am beyond frustrated at this point.  Please tell me how I can access the WP dashboard for my page.  aperfect*********.com

Thank you.

Staff
38,359 Points
2016-03-14 5:41 pm
That is because your domain is still pointing to HostGator. You will need to point your domain to our name servers in order for the site to show from our servers.
n/a Points
2016-03-14 3:49 pm

I installed using Soft and when I go to my site, it give me a list of links instead of acually seeing WP site, not sure what this is, but have a look  http://admoboe.com/wpress

Staff
38,359 Points
2016-03-14 5:43 pm
I am seeing the base WordPress install at the domain itself: admoboe.com but the previous link you gave gives a 404, which means the folder no longer exists.
n/a Points
2016-04-01 5:36 pm

 So recently I ran into a big issue as I made a rookie mistake and decided to change my wordpress url to a different domain I have, which was forwarding to my other url. Essentially I crashed my own site and saved it not allowing my to log back in to my word press. Additionally, I have a home server and did this while at work so no access to my raspberry pi to edit my wp-admin file. The way I remedied this was the following:

 

 

I went to my website.

website.com/wp-login.php

it let me get to a page with username and password

(this was all done in chrome)

i used the developer tools to inspect the form and login button to find this<form name="loginform" id="loginform" action="http://website.com/wp-login.php" method="post"><p><label for="user_login">Username<br><input type="text" name="log" id="user_login" class="input" value="" size="20"></label></p><p><label for="user_pass">Password<br><input type="password" name="pwd" id="user_pass" class="input" value="" size="20"></label></p><p class="forgetmenot"><label for="rememberme"><input name="rememberme" type="checkbox" id="rememberme" value="forever"> Remember Me</label></p><p class="submit"><input type="submit" name="wp-submit" id="wp-submit" class="button button-primary button-large" value="Log In"><input type="hidden" name="redirect_to" value="http://bareinhard.noip.me/wp-admin/"><input type="hidden" name="testcookie" value="1"></p></form>

 

and additionally<input type="hidden" name="redirect_to" value="http://website.com/wp-admin/">

you will then edit

value="http://website.com/wp-admin/">action="http://website.com/wp-login.php" method="post">

so that where it says website.com you change to what your actual url is.

then input your correct login information as well as password then click login without refreshing the page. If done correctly you will login to your dashboard and then from there you can change the wordpress url to the correct one under settings.

hope this helps people without access to there files

n/a Points
2016-04-05 3:43 pm

THANKS!!!! Appreciate you guys taking the time to make these helpful videos!!

n/a Points
2016-04-12 10:13 am

Hello,

I can't seem to login to my dashboard. I put in xxxx.yyyy.net/wp-admin and get the login page. I then put in my username and password and hit return. The page just hang up without an error message. I've done this a dozen times on difference computers. I then clicked on 'forgot password' and got an email to reset my password. I reset my password. I then attempt to log in again with the new password but the same thing happens: the page just hangs up and won't give me an error message or anything. Please help! I need some way to get into my webpage!

Staff
4,395 Points
2016-04-12 11:16 am
There are a few different ways to reset the password. I would try the Reset Password link again, but if that continues to not work you can try resetting the password in the database.
n/a Points
2016-04-17 12:04 am

I am not able to get to the WP log-in for my website, trinitymontrose.org/wp-admin, this has just recently occured, I was previously able to log in.  The website was set up by a third party that passed it off to me for maintenance and updates.  Can you help me out?

Staff
24,082 Points
2016-04-18 9:42 am
Hello MTM,

Thank you for contacting us. What happens when you attempt to login? Do you get any errors?

Have you tried Resetting your WordPress Admin?

Thank you,
John-Paul
n/a Points
2016-04-20 11:49 am

Hello,

I installed a wordpress plugin 4.5 thru m y hosting site supremecenter.com on the 17'th I understand it takes a while to be able to login, but I still cant view it. Also I am revamping an old website so i needed the origional one to continue running while I build the new one so i installed it under a subfolder of the current site. http://www.powellriverfirefighters.ca/wordpress

However when I installed it gave me a small pop up that told me to login at 

http://www.powellriverfirefighters.ca/wordpress/wp-login.php

When I try I just get a blank white page (Help)

Staff
33,621 Points
2016-04-20 9:09 pm
Hello Laura,

Sorry for the confusion with installing WordPress. I'm not sure what you are referring to to as "WordPress plugin 4.5" - the entire application is called WordPress and it is at version 4.5. It is not a plugin. Login is typically immediate as long as you have installed it correctly and have a domain assigned that is recognized on the internet. The default Administrator Backend login - called the WordPress Administrator Dashboard is based on this pattern: http://domain_name/subfolder(if used)/wp-admin

I checked your installation and it is working. just type in www.powellriverfirefighters.ca/wordpress/wp-admin and it will show your login screen.

If you're getting a white screen, login to your cPanel, go to the Software section and click on PHP CONFIGURATION. Make sure that you are running at least PHP version 5.5 If it's not set, then select the appropriate version and save the change. You should be able to login after. You can always call into our live technical support team for immediate on login issues such as this. They can help you get in if you require further assistance.

I hope that helps to answer your question! If you require further assistance, please let us know!

Regards,
Arnel C.
n/a Points
2016-04-22 2:16 am

Really very helpful process. I was looking for something like this. As I am a non technical person it worked for me. Thanks, really appreciate your work.

n/a Points
2016-05-19 11:30 pm

Hi. New Here.

 

Tried to make a site using BoldGrid. It looked cool. It wasn't showing up on my domain. Instead the webpage had "bg_theblondeoutdoors.com" added to the .com name. I tried to change the settings from the main WP-login, and now that page just loops me to the BoldGrid login portion. Any idea how to fix this loop?

 

Thank you,

Angel

Staff
10,077 Points
2016-05-20 9:16 am
Hello Angel,

Do you have a Host File modification for the current websites url? I am able to visit theblondeoutdoors.com without any url modification or redirects happening. http://screencloud.net/v/uA0S

Best Regards,
TJ Edens
n/a Points
2016-05-20 3:36 am

I got e new domain registered eypindia.info this morning.

I was able to log into the cpanel account and installed wp

I was able to login to the WP Admin.

But when I try to upload a Theme or Plugin from my desktop, it shows a page "THE EYPINDIA.INFO PAGE ISN'T WORKING". But when I upload a plugin from the available listed plugins from the dashboard, they are getting inatalled.

I not able to understand why this is hapenning. Earlier when I was in shared hosting elsewhere, this problem wasn't there.

Please resolve this.

Thanks,

gs raju 

Staff
10,077 Points
2016-05-20 9:18 am
Hello Raju,

That is nowhere near a normal problem, can you provide a screenshot of the error so we can investigate this issue.

Best Regards,
TJ Edens
n/a Points
2016-06-08 1:40 am

Great Work! Work for me. Big thnx bro

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