InMotion Hosting Support Center

In this tutorial:

Once you have completed the installation of WordPress you can login to your dashboard. The admin section of WordPress, the "WordPress Dashboard", is where you will begin building your WordPress site. Please take note that your login credentials are not the same as your cPanel username and password unless you set them up as the same. You will need some information to login to WordPress.

  • WordPress Installation URL: if you installed WordPress on the root of your domain your URL to access WordPress would be: example.com/wp-admin
  • WordPress Username: This is the username you set up when initially installing WordPress.
  • WordPress Password: This is the password you set up when installing WordPress. If you emailed the installation details during the installation process it will be in that email as well.

Steps to log into WordPress

  1. WPlogin1To access the WordPress dashboard you simply need to add /wp-adminto the end of the URL where you installed WordPress like the below example:
    example.com/wp-admin

    Note! If you installed WordPress to the document root of the url it would be example.com/wp-admin. If you installed WordPress on a folder called "blog" on your domain you would go to example.com/blog/wp-admin

    When you visit the login page for WordPress you will see the login screen.

  2. wp-dashType the username and password you used when you installed your WordPress.

    Note! Your WordPress login is a different login than your cPanel and your AMP. If you cannot remember your Username or Password, Please see our article on Resetting your WordPress Admin Password

    After you login to the dashboard successfully you will see the WordPress dashboard.

If you installed WordPress on a new domain or on a domain that is not yet pointed to your account with InMotion hosting, then you will not be able to use the dashboard until you point the domain to our servers or until the DNS changes take effect. You can set WordPress up to use your temp URL. The Temporary URL can be found in your AMP technical details.

Please note, that if you change WordPress to work using your temp URL, when you are ready to have the site go live, you will need to change it back so it will function using the domain name instead.

If for whatever reason you are unable to log into your WordPress Dashboard, you can contact our tech support to have the login fixed.

I can't log into my Wordpress dashboard

There are several reasons why you may be getting errors when trying to log into your Wordpress dashboard. We will go over a few of the common ones.

Wordpress login disabled

If you are getting this error, it is because there have been too many failed logins on your dashboard, in which our automated systems have disabled your Wordpress admin to prevent your site being compromised due to Wordpress brute force attacks. To resolve this issue, it is best to heighten the security of your Wordpress site to that malicious users do not have the opportunity to attempt to log into your site. We have written an excellent article at the following that outlines this process.

WordPress wp-login.php brute force attack

Username or password is incorrect

Many times, users simply forget their password. Luckily, we have written an excellent article on resetting your Wordpress password. You may find it at the following.

Resetting your WordPress Admin Password

Two Factor Authentication for WordPress

For increased security, check out our full guide on how to enable two-factor authentication for WordPress.

Continued Education in Course 101: An introduction to WordPress
You are viewing Section 13: How to Log into your WordPress Dashboard
Section 12: Installing WordPress using your Temporary URL
Section 14: Configuring your WordPress Home Page
n/a Points
2017-10-11 8:35 am

Hi,

I was using clef to login to my dashboard. I only noticed that clef are no more (obviously I wasn't maintaining this site). How can I access my dashboard now? Cheers  

Staff
40,163 Points
2017-10-11 9:30 am
If Clef is no longer loading, then it should not be asking you for 2-factor authentication , then you should be able to login to the dashboard using the normal URL (http:// your domain here/wp-admin). You will still need your admin and password. If you're still seeing the remnants of Clef, then you may need to remove it from installation. Here's a tutorial that walks you through the process.
n/a Points
2017-10-05 1:14 am

I think this one is simple, it is not a tough work.

n/a Points
2017-10-03 9:54 pm

I installed a wordpress theme from instaniche. it is a set plugin that is a full website. Now when i log into my wordpress admin for the site, i cant get to the dashboard. I get the website itself. How do I fix that. I accidentally deactivated something. I clicked the wrong thing and now my site is stuck with a template website that i was trying to put in a subdomain.

Staff
13,791 Points
2017-10-04 7:01 am
You haven't given us enough information to assist you. What is your domain name?
n/a Points
2017-10-03 6:52 pm

I have succussfully logged in to Boldgrid and posted a few web pages. Now I would like to login to WordPress' dashboard. However, you provide the same address (/wp-admin) for WordPress as Boldgrid. Is there a different login? Or once I login to Boldgrid, can I change to WordPress format?

Staff
1,598 Points
2017-10-03 7:02 pm
Hi! BoldGrid settings can be changed to restore the WordPress Admin Menu.
n/a Points
2017-09-29 3:55 am

Hi there,

I started my InMotion account on Sep. 19 and wordpress is pre-installed. I got the url of admin dashboard from the welcome email, but it dis not work. I got the 404 error when I accessed the wp-admin page. My domain is drs.network. Please let me know what should I do. Thanks.

Staff
13,791 Points
2017-09-29 7:01 am
It appears your domain is not pointed to us and you are not using our nameservers. When visiting the temp url I see the WordPress website. Here's our guide on setting the nameservers.
n/a Points
2017-09-24 8:55 am

I could always log into my control panel dashboard by typing in my website address followed by /wp-admin

for some reason when i do that now on google search it doesn't find it and when i try to log inti wordpress it brings me the other dashboard for blogs stats etc. I need to get into my actual site to add products etc

 

please help

Staff
422 Points
2017-09-25 2:26 pm
Hello,

Google generally does not index admin pages for sites so you will most likely be unable to find your admin URL in a google search. Wordpress by default will have the login page as yourdomain.com/wp-admin , however, depending on the plugins on your site it could have changed the URL. If the /wp-admin URL is not working for you I would recommend disabling all plugins and themes on the site to see if you can regain access to the wp-admin page.

Best Regards,
Kyle M
n/a Points
2017-09-19 7:29 am

This is not helpful to the new comer. It's not explaining HOW to install this code or where. Can someone  please specify. Some of us are not technical. Thanks from step 1 please:)

Staff
9,867 Points
2017-09-19 9:32 am
Yes, you're correct. This article is in the middle of the WordPress instructional series. I suggest starting with our full guide on how to install WordPress.
n/a Points
2017-08-28 2:02 am

I have just started a wordpress premium blog yesterday. I cannot access my Wordpress Dashboard. Please help.

Staff
13,791 Points
2017-08-28 7:58 am
I'm not sure what you mean by a "WordPress Premium" blog? Did you create a blog at WordPress.com or did you use the self hosted version from WordPress.org?
n/a Points
2017-08-18 5:14 pm

I am unable to access my wp-admin login page and am receiving the error message "This has been disabled", on a blank white screen.

Prior to this I had attempted several times to verify my ownership of my property. Although I had completed all the steps on the Google Search Console for upload of a verification HTML file to my WP site, the verification would not complete, with an error message appearing: "Your verification file has the wrong content."

After several attempts I was locked out of my WP-admin.

What should I do to regain access to my WP-admin?

thank you,

Yin

Staff
9,867 Points
2017-08-18 5:25 pm
It's possible that the page has been blocked by the administrator or the host for multiple failed login attempts, brute force attacks, etc. I advise checking the with site administrator or the host.
n/a Points
2017-07-24 9:09 pm

Hello there, 

 

I have installed WordPress using cpanel and I have received the admin URL. But I can't access the wp-admin page. It shows 

404 - File or directory not found.

The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

 

Please help, much appreciated. 

Tony.

Staff
13,791 Points
2017-07-25 7:41 am
What is your domain name?
n/a Points
2017-07-24 11:45 am

Hello Support,

I created and account and installed wordpress with website domain (gracemall.org).  At time of creation of the account the domain was hosted at a different place. I changed nameservers to Inmotionhosting.com.  I can't get into the admin area.

Now when I go to (gracemall.org) I get the wordpress index:

Index of /

 NameLast modifiedSizeDescription   wp-content/ 2017-07-24 00:54 -  

But when I go to the gracemall.org/wp-admin I get:

Error 404 - Not Found

The document you are looking for may have been removed or re-named. Please contact the web site owner for further assistance.

What am I doing wrong? It hasn't been 24 hrs since I changed the nameservers and I was thinking since the domain had arrived to Inmotionhosting that he WordPress admin would work.  Any help would be appreciated.

*Just for a note, I have another add-on domain installed and it's working fine.  Do I need to delete the non working install and reinstall wordpress?

 

Thank you

 

Ladell

Staff
13,791 Points
2017-07-24 12:06 pm
It looks like WordPress did not completely install. I'd suggest deleting this install and try again.
n/a Points
2017-07-24 12:41 pm

Thank you

 

Ladell

n/a Points
2017-07-23 11:22 pm

Hello there, 

 

I have installed WordPress using cpanel and I have received the admin URL. But I can't access the wp-admin page. It shows 

404 - File or directory not found.

The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

 

Please help, much appreciated. 

Tony.

Staff
13,791 Points
2017-07-24 8:34 am
We need more information. Whats your website URL?
n/a Points
2017-07-23 3:50 pm

Hello,

It had been 12 days since I last entered my dashboard for the site www.pachapachit.com

Today I tried to access it and received the following error. I hope you can help. It is possible thogh to acess the site itself.

Not Acceptable!

An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.

Staff
13,791 Points
2017-07-24 8:33 am
/wp-admin works for me. IT's likely your login was disabled for a short period of time via Mod_Security to stop a brute force login attempt.
n/a Points
2017-07-24 11:47 am

Thank you, Tim.

 

It was probably what you say, since now it works for me as well.

n/a Points
2017-08-12 4:23 am

I have similar challenge

Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security. please what do i do to access my dashboard again
Staff
30,194 Points
2017-08-14 1:27 pm
As a test, try disabling mod_security rules in cPanel.

If your problems persist, I recommend following our WordPress Troubleshooting guide.

Thank you,
John-Paul
n/a Points
2017-07-23 5:01 am

Hi I am trying to get into my website

cliffbattley.com.au using the /wp-admin suffix but I keep getting an error message which says "This server cannot find the requested page"

Can you please help me

THank you 

Cliff

 

Staff
13,791 Points
2017-07-24 8:31 am
/wp-admin works for me. Are you still having the issue?
n/a Points
2017-07-10 1:56 pm

i just uploaded my site a week ago, but now am trying to go back to the wordpress dashbaoard to edit a few things but i cant login i keep getting this error msg

 

Not Found

The requested URL /wp-login.php was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

 

so i tried to do a restore backup wp in the restore/backup arear in my cpanel but the backup has been removed.

 

please what do i do

Staff
30,194 Points
2017-07-10 2:31 pm
We are happy to help but will need some additional information. Can you provide the domain name of the site for us to test?

Thank you,
John-Paul
n/a Points
2017-07-05 10:19 pm

Hello there,

May be I do not really understand the difference between wordpress login the (wp-admin) stuff and cpanel. Do they have any relationship?

Now straight to the point is, I want to use emails alot on my site which was just recently built using wordpress. after watching your tutorial, I got to realise there is another stuff as cpanel and I will need to login to it inorder to be able to set up my email on wordpress. I tried to work round it but appears the less i understand whats going on. I already download and activated the Easy WP SMTP. Please, how do I find myself through with the cpanel so I can be able to use my emails? I want to be sending and receiving emails from my site.

Thanks and best regards

Staff
30,194 Points
2017-07-06 3:05 pm
Essentially, WordPress is installed in your cPanel. Your cPanel, often referred to as control panel, is the interface used for making changes to and customizing your hosting account with InMotion. Read more in our full article what is cPanel.

To use email you must create the email address in cPanel first. Then you can view your email settings (including outgoing SMTP) at any time.

You can check your email using Webmail, or setup an email client such as Outlook, MacMail, Thunderbird, etc.

Thank you,
John-Paul
n/a Points
2017-06-25 5:39 am

Hi Team,

 

Please assist with the below error showing while uploading a theme bought from Envato Market. 

Installing Theme from uploaded file: themeforest-17508965-assurance-insurance-finance-wordpress-responsive-theme-wordpress-theme.zip

Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.

Staff
13,791 Points
2017-06-26 7:14 am
Your theme is missing files. I'd attempt to re-download it from Envato and try to install it again. If that doesn't work you may need to reach out to Envato for assistance.
n/a Points
2017-06-21 2:06 pm

I don't have a dashboard for my WordPress site and can't figure out how to install it.

Staff
40,163 Points
2017-06-21 2:22 pm
Hello Louise,

If you loaded the stand-alone version of WordPress (from wordpress.org), then the dashboard is already loaded. You don't load it separately. If you created a WordPress.com site, that's something different. WordPress operates based on the URL that you specified when you installed it. If you are an InMotion Hosting customer, you can easily speak with our live tech support team for more assistance. Please provide us more information if you continue to have problems with logging in.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2017-05-16 7:46 am

my domain is www.geeworks.com.pg. which was just paid and registered

I have tried couple of times to log on to the wordpress dashboard but couldnt. When I tried to clicking on the admin url from my emails to log onto the wordpress login page but could not. it is giving me this error message "Server DNS address could not be found". Please help me get this problem out so I can log onto my workpress dashboard and create my website.

 

Regards

Godfrey

Staff
9,867 Points
2017-05-16 10:12 am
You will need to allow a few hours (somewhere between 4-24 hours) for the domain to propagate on the web. If you would like to get started right away you can do a hosts file modification to access the domain right away.
n/a Points
2017-05-15 4:43 pm

I am unable to login to my webiste using /wp-admin, it takes me to godaddy page. I have a domain name on go-daddy and hosting by bluehost

Staff
43,761 Points
2017-05-15 4:58 pm
You will need to check with your GoDaddy domain account and ensure your domain is pointed to your Bluehost server.
n/a Points
2017-05-10 4:38 am

Good morning, please i am having problem in login into my wordpress dashboard, my domin name is tycomputer.com.ng. the major reason is that i enter wrong html code. please kindly teach me what to do

Staff
40,163 Points
2017-05-10 3:12 pm
Hello Taiye,

Apologies for the problems with the login. If you're having problems with the login and you're not the administrator, then you should contact your administrator. If you are the admin, then you may need to trouble plugins or review your documentation as HTML code is NOT required to login to WordPress.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2017-05-09 12:00 pm

hi I recently set my pages to private, and now i can't access my wp-admin login to gain back end access to my dashboard. can someone plz help?

Staff
9,867 Points
2017-05-09 12:51 pm
Are you unable to see the login screen at all, or are you having trouble with the password combination. If the latter, there are many ways to reset the password outside of the admin area. We also have a guide concerning common WordPress troubleshooting techniques.
n/a Points
2017-05-01 9:50 am

Hello Guys, I need your help. A wordpess expert used to work with me till recently. Now I cannot contact him. My website is www.schengenvisaflightreservation.com

The schengenvisaflightreservation.com/wp-admin is not working because the wordpress expert has changed this link to something else to make it difficult for the fraudsters to access the backend. Now that he has left I do not have access to that link. Is there a way I can get to that link and login to my wordpress backend. Thanks!

Staff
43,761 Points
2017-05-01 3:30 pm
You can disable that plugin, but you would need to know the admin URL to get into the WordPress to do so.
You may be able to see what the URL was changed to if you have an .htaccess file for your account. It is possible it would have a rewrite rule that gives the URL for the admin area.
n/a Points
2017-04-19 12:16 pm

I can get on my dashboard, but nothing is there except a word press news link, where is all my website orders and plugins info and everything else, it is blank!  Please help!

Staff
40,163 Points
2017-04-19 1:33 pm
Hello Emma,

Sorry for the problem with your WordPress login. Unfortunately, we can't determine what's wrong with your site without seeing it. Please provide more information on the issue such and the URL for the site if we are your hosting service. If you can provide this information, then we can look further into the issue.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2017-04-12 6:22 pm

Hi Im having trouble logging into my wordpress site from another rcomputer. the error message says password is invalid, despite it being thre correct username and password. tired clearing cache  etc

Staff
40,163 Points
2017-04-12 6:28 pm
Hello Joseph,

If you are not the administrator for the WordPress site then you will need to use the forgot password option on the login screen. If that is not working for you, then you will need to contact your WordPress admin. You would need access to the WordPress files and database in order to reset the password manually. You can see more information about it in the WordPress codex.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2017-04-04 1:31 am
I have one administrative login for the WordPress Dashboard. Yesterday, I have created another user login for maintaining my website but that username and password cannot make admin changes.
Staff
9,867 Points
2017-04-04 9:05 am
You will want to make sure that the new user has been assigned administrator privileges. This can be done by logging in as the main administrative user and changing the privileges for the new user.
n/a Points
2017-04-04 1:01 am

Hi,

My website has been working without issue for a few years but now returns a server didn't resond error. Not sure how long it has been down, maybe 6 months? I also tried to get in to wp admin with same error.

ERR_CONNECTION_TIMED_OUT

www.purpletopgarage.com

Thanks, Mark

Staff
9,867 Points
2017-04-04 8:53 am
This is a DNS issue not specifically related to WordPress. I advise contacting GoDaddy since the domain appears to registered with them.
n/a Points
2017-03-15 10:35 pm

I signed up few days ago and I called in today to find out how to start creating a blog using wordpress.  I have domain with previous hosting that I am keep using. Instead of utilizing the transferring service, I will start creating a blog with the domain.  I was given a link to i guess temporaly wordpress till I am ready to go on public while keeping the previous website I have.  I cannot login to the dashboard, as I do not know my login name and password.  Could you tell me where I can find them?

Staff
30,194 Points
2017-03-16 4:15 pm
You can view your username/admin email address in the database, then use it to send you a password reset email. To view your admin email address Log into cPanel, Under the Databases section, click on phpMyAdmin. Click on your wordpress database, then click on wp users table. You will then see your username listed in the "user_login" table, and your admin email address listed under "user_email".

If you need assistance, Live support can help you locate the username or reset the password.

Thank you,
John-Paul
n/a Points
2017-03-08 3:51 pm

Hi. I'm a designer with HTML, CSS and JS experience but I'm new to WordPress. I want to help someone change their Wordpress theme and make some changes to their existing site, wich is hosted by BlueHost. My question is: Do I have to install WordPress from cPanel, or should I be able to login to WordPress admin Dashboard using www.site.com/wp-admin without installing WordPress on my end? Would I be removing any admin rights from other users if I install WordPress on my end using their existing domain? Thank you so much for your answer!

Staff
30,194 Points
2017-03-09 4:41 pm
WordPress will have to be installed somehow first. I am not sure how bluehost handles it, but typically you can install WordPress yourself, or if you need assistance our Live Support team can help you install WordPress. During the install is when the users are created. After it is installed you can log in successfully.

Thank you,
John-Paul
n/a Points
2017-02-18 8:04 pm

Installed wordpress, couldn't login to fred124c41.com/wp-admin, error said bad password, tried forgot password, it never sent reset email, unstalled wordpress, same thing happened again, still can't login to wp-admin, searched internet for help, didn't find any that worked, HELP

Staff
2,858 Points
2017-02-20 5:59 pm
n/a Points
2017-02-07 5:54 pm

Hey. I had a wordpress account then downloaded the Wordpress dashboard/server/whatchamacallit and now I can't log into my account through it. It tells me my email is invalid. Is there a way around this or am I going to have to remake my account?

 

Staff
9,867 Points
2017-02-07 6:09 pm
I regret that you are having trouble connecting to your account now, but I do not know exactly what you mean. What did you intend to download?
n/a Points
2017-02-03 10:21 pm

I keep getting this message when I try to login to wordpress or when I look for my site

Fatal error: Can't use function return value in write context in /home4/diannavoe/public_html/wp-content/themes/customizr/inc/czr-init.php on line 441

how can I fix this. I am not an expert in this at all.

Staff
13,791 Points
2017-02-05 6:47 pm
It sounds like your theme is missing some files. I would try to re-install the theme again to see if that corrects the issue.
n/a Points
2017-02-23 8:53 pm

Thank You! Tim S  That worked perfect

n/a Points
2017-01-31 5:34 am

i installed wordpress on my domain which i bought from other vendor (nameservers have already been pointed to inmotionhosting. but after installation, the page hooligan.co.in/wp-admin doesnt open. what is the issue here?

Staff
13,791 Points
2017-01-31 9:00 am
The login works for me now. Sounds like this was an issue with propagation. It needed time to push the dns records for the domain to the world.
n/a Points
2017-01-26 8:57 pm

Hey! I have a huge problem. I went to change the URL of my site from mydomesticdish.com to thecrunchycanuck.com and effed something up royally. 

 
Admittedly, I've not been sleeping and was distracted while I was reading a tutorial on it. I doubted it would be what I was supposed to do but I figured I would try, go back and set things back to how they were if it didn't work. I tried, it booted me out and I'm not sure how to reverse it now.Is there any change you're able to tell me what I did wrong or how to get back into my main dashboard to fix things? I had Jetpack set up and I can't even get back in there to try and do a reset on it.
Staff
13,791 Points
2017-01-27 7:32 am
There's two settings you need to change in the database to change the Domain for your WordPress website. In the wp_options table, look for the site_url and home fields. Change those from the old URL to the new URL. It's that simple. If you need help, I'd suggest calling Support as it's a pretty simple fix for us.
n/a Points
2017-01-15 1:45 pm

Hi there,

I am providing website building services with my partner. I am getting doing sales while he is doing the technical part.

Recently, we had disagreement and i just realized that he never made me an admin of any website of our clients. I am just a moderator i guess.

The hosting is registered under me. My question is, is there any way I can make myself an admin via the cpanel? We are not in talking terms anymore and my clients are chasing after me for some services.

Appreciate your advice.

Staff
13,791 Points
2017-01-16 9:37 am
n/a Points
2017-01-13 4:25 pm

I installed wordpress yesterday at 11 am. Today at 3PM I am still unable to login to my dashboard. 

 

Staff
9,867 Points
2017-01-13 4:33 pm
What kind of error are you seeing? Is it a password authentication, user/password incorrect type of error?
n/a Points
2017-01-08 3:21 pm

Hello,

 

I just purchased the hosting and during the process I selected to have my wordpress installed. It seems to be already installed but I have no idea what are the wp-admin username and password. How and where do I get that information?

 

Thanks,

Jamal

Staff
43,761 Points
2017-01-09 2:42 pm
That should have come in your Welcome email. If you do not have that email any longer, contact Live Support and they can resend it to you.
n/a Points
2016-11-26 4:11 pm

I am facing problem while opening the wordpress admin page.

There is a error coming up 
'php extension missing out, mysql..required for wordpress'
 
 
As suggested, I did copy paste all the wordpress files in the public_html folder (using filezilla).

The site is opening without any error.

But in order to make modifications to it, I am not able to access the wordpress admin page.
Staff
40,163 Points
2016-11-28 10:48 am
Hello Aishwarya,

Sorry for the problem with logging into WordPress. The error is basically saying that you're trying to run WordPress in an environment without MySQL. I would make sure of the system requirements for WordPress, and then follow the instructions for installing WordPress manually.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2016-11-25 4:23 am

Assalamualaikum

i have a problem, i can't upload any new photo in my web. when i was done with uploading procesed is sudently appear ERROR : File is empty. please upload something more substantial, etc....what should i do? please help me...Thanks in advance...

Staff
13,791 Points
2016-11-25 10:55 am
There's a number of reasons this could be happening. What is your domain so we can look into it further for you?
n/a Points
2016-11-25 4:00 am

I am taking over the editing of our company's website.  When I type boulderenvironment.com/wp-admin this message is displayed: Sorry, you can not sign this site! Please contact the site administrator to deal with!

Please tell me the steps to enable me to sign in and take over.

It seems to only be my computer having the issue.

Thanks

Staff
13,791 Points
2016-11-25 10:53 am
It looks like they have some security enabled. Its hard to tell without actually looking into the files how its set up. I'd suggest by looking into the .htaccess file to see whats in there.
n/a Points
2016-11-26 11:35 pm

Thanks Tim, I'll have a look.

n/a Points
2016-11-25 2:26 am

I cannot log in the dashboard. Please help. 

Staff
13,791 Points
2016-11-25 10:50 am
Are you getting a specific error message? What happens when you try and log in?
n/a Points
2016-11-23 5:19 pm

I had a wordpress.com site and I want to change to to a wordpress.org site. So i deleted my .com account and created a new gateway through softacolous. When I go to http://lizawick.com/wp-admin it says it cannot be registered because its already reserved. how do I fix this? I wouldn't midn changing my domain name is I can do it for free on inmotion. 

Staff
13,791 Points
2016-11-25 10:51 am
The login is working for me. Are you still having the issue?
n/a Points
2016-10-26 2:55 am

Thank you very much. very useful for me. :D

 

n/a Points
2016-10-08 7:12 am

Its been two days since i signed up for wordpress well can update my profile and settings but cant see it keeps on loading and says DNS problem WHAT SHOULD I DO NOW???

Staff
43,761 Points
2016-10-10 9:25 am
Unfortunately without any specific information, I am unable to check on your situation. You will need to contact your specific hosting support and/or DNS authority to see if they can assist you.
n/a Points
2016-10-07 4:33 pm

I have recently started using your hosting service and you guys were kind enough to install WordPress for me. Unfortunetly when i try to access my admin page "http://*********.com/wp-admin/" nothing happens. I see in the comments that it takes about 24 hours for everything to come together but it has been longer then that now. I'm curious if I should just wait longer or possibbly take other actions. Thank you!

Staff
30,194 Points
2016-10-07 4:52 pm
I checked your domain's DNS and it is pointed to godaddy. I recommend pointing to InMotion's nameservers, which will allow you to host your DNS with us. Here is a link to our guide on how to make DNS Nameserver Changes at GoDaddy.

This should cause your domain to resolve to our servers within 24 hours (due to propagation).

Thank you,
John-Paul
n/a Points
2016-09-30 4:15 am

WHen I copy and paste the URL for a new blog post onto FB, instead of populating the image of the new post, it shows "Protected Blog> Log In" as the image instead. My blog is public, and I checked all the settings. I even cleared the browsing history. What else can I do so that FB picks up the image from my most recent post?  Thanks in advance!

Staff
13,791 Points
2016-09-30 10:35 am
Is this a WordPress.com website? It sounds like you may have the plage set to private so only editors and admins can see it.
n/a Points
2016-09-21 9:21 am

Hello. My Wordpress admin page is disabled - and I am not sure how to get into it now. How to fix it so that it not disabled? 

Staff
40,163 Points
2016-09-21 10:28 am
Hello Donald,

Sorry about the problem with your WordPress Admin page being disabled. I'm not sure what you mean by "disabled". Are you getting an error when you try to reach the page? Please give us a little information (such as the site URL and error message) and we can look into the issue further.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2016-07-29 7:12 pm

i try going to the wp-admin and it just says that this page cannot be displayed. i had inmotion install wordpress when i bought it so it should be installed correctly. what is the problem?

Staff
43,761 Points
2016-08-01 3:27 pm
It should work without issue by going to the admin page (example.com/wp-admin) If it does not, then you will want to contact Live Support so they can fix that for you.
n/a Points
2016-07-20 1:05 pm

Hi,

I can't access the admin panel of my site because it has been flagged as containing malware. *********.com/wp-admin - How do I get in to access???

Staff
40,163 Points
2016-07-20 2:28 pm
Hello Marisa,

If you are unable to access the site due to malware, then the best thing will be to revert to a backup of the site if possible. Otherwise, you may need to reload the base files or try adding an admin account.

I hope this helps to answer your question, please let us know if you require any further assistance.

Regards,
Arnel C.
n/a Points
2016-06-08 1:40 am

Great Work! Work for me. Big thnx bro

n/a Points
2016-06-07 11:10 am

Hello ,

I have instled wordpress but i am not able to reach dashbord .

When i am cliking wp_admin it is giving 404 error (The requested URL /dir/wp-admin/ was not found on this server.)

Please gide me .

sudheer

Staff
9,867 Points
2016-06-07 12:17 pm
If you are getting a 404 error the files may be missing for your installation. I recommend re-installing WordPress.
n/a Points
2016-05-20 3:36 am

I got e new domain registered eypindia.info this morning.

I was able to log into the cpanel account and installed wp

I was able to login to the WP Admin.

But when I try to upload a Theme or Plugin from my desktop, it shows a page "THE EYPINDIA.INFO PAGE ISN'T WORKING". But when I upload a plugin from the available listed plugins from the dashboard, they are getting inatalled.

I not able to understand why this is hapenning. Earlier when I was in shared hosting elsewhere, this problem wasn't there.

Please resolve this.

Thanks,

gs raju 

Staff
10,077 Points
2016-05-20 9:18 am
Hello Raju,

That is nowhere near a normal problem, can you provide a screenshot of the error so we can investigate this issue.

Best Regards,
TJ Edens
n/a Points
2016-05-19 11:30 pm

Hi. New Here.

 

Tried to make a site using BoldGrid. It looked cool. It wasn't showing up on my domain. Instead the webpage had "bg_theblondeoutdoors.com" added to the .com name. I tried to change the settings from the main WP-login, and now that page just loops me to the BoldGrid login portion. Any idea how to fix this loop?

 

Thank you,

Angel

Staff
10,077 Points
2016-05-20 9:16 am
Hello Angel,

Do you have a Host File modification for the current websites url? I am able to visit theblondeoutdoors.com without any url modification or redirects happening. http://screencloud.net/v/uA0S

Best Regards,
TJ Edens
n/a Points
2016-05-02 8:03 pm
Hello sir/madam, I am no more getting access to the admin panel of http://******.com/Blog/wp-admin This is the error message i get Not Found The requested URL /blog/wp-login.php was not found on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Note: i have been publishing articles on my blog site and today trying to login to dashboard i get the error message above
Staff
9,867 Points
2016-05-03 9:34 am
That message indicates the file wp-login.php file is missing. I recommend re-installing the WordPress core files.
n/a Points
2016-04-22 2:16 am

Really very helpful process. I was looking for something like this. As I am a non technical person it worked for me. Thanks, really appreciate your work.

n/a Points
2016-04-20 11:49 am

Hello,

I installed a wordpress plugin 4.5 thru m y hosting site *************.com on the 17'th I understand it takes a while to be able to login, but I still cant view it. Also I am revamping an old website so i needed the origional one to continue running while I build the new one so i installed it under a subfolder of the current site. http://www.powellriverfirefighters.ca/wordpress

However when I installed it gave me a small pop up that told me to login at 

http://www.**************.ca/wordpress/wp-login.php

When I try I just get a blank white page (Help)

Staff
40,163 Points
2016-04-20 9:09 pm
Hello Laura,

Sorry for the confusion with installing WordPress. I'm not sure what you are referring to to as "WordPress plugin 4.5" - the entire application is called WordPress and it is at version 4.5. It is not a plugin. Login is typically immediate as long as you have installed it correctly and have a domain assigned that is recognized on the internet. The default Administrator Backend login - called the WordPress Administrator Dashboard is based on this pattern: http://domain_name/subfolder(if used)/wp-admin

I checked your installation and it is working. just type in www.powellriverfirefighters.ca/wordpress/wp-admin and it will show your login screen.

If you're getting a white screen, login to your cPanel, go to the Software section and click on PHP CONFIGURATION. Make sure that you are running at least PHP version 5.5 If it's not set, then select the appropriate version and save the change. You should be able to login after. You can always call into our live technical support team for immediate on login issues such as this. They can help you get in if you require further assistance.

I hope that helps to answer your question! If you require further assistance, please let us know!

Regards,
Arnel C.
n/a Points
2016-04-17 12:04 am

I am not able to get to the WP log-in for my website, trinitymontrose.org/wp-admin, this has just recently occured, I was previously able to log in.  The website was set up by a third party that passed it off to me for maintenance and updates.  Can you help me out?

Staff
30,194 Points
2016-04-18 9:42 am
Hello MTM,

Thank you for contacting us. What happens when you attempt to login? Do you get any errors?

Have you tried Resetting your WordPress Admin?

Thank you,
John-Paul
n/a Points
2016-04-12 10:13 am

Hello,

I can't seem to login to my dashboard. I put in xxxx.yyyy.net/wp-admin and get the login page. I then put in my username and password and hit return. The page just hang up without an error message. I've done this a dozen times on difference computers. I then clicked on 'forgot password' and got an email to reset my password. I reset my password. I then attempt to log in again with the new password but the same thing happens: the page just hangs up and won't give me an error message or anything. Please help! I need some way to get into my webpage!

Staff
9,867 Points
2016-04-12 11:16 am
There are a few different ways to reset the password. I would try the Reset Password link again, but if that continues to not work you can try resetting the password in the database.
n/a Points
2016-04-05 3:43 pm

THANKS!!!! Appreciate you guys taking the time to make these helpful videos!!

n/a Points
2016-04-01 5:36 pm

 So recently I ran into a big issue as I made a rookie mistake and decided to change my wordpress url to a different domain I have, which was forwarding to my other url. Essentially I crashed my own site and saved it not allowing my to log back in to my word press. Additionally, I have a home server and did this while at work so no access to my raspberry pi to edit my wp-admin file. The way I remedied this was the following:

 

 

I went to my website.

website.com/wp-login.php

it let me get to a page with username and password

(this was all done in chrome)

i used the developer tools to inspect the form and login button to find this<form name="loginform" id="loginform" action="http://website.com/wp-login.php" method="post"><p><label for="user_login">Username<br><input type="text" name="log" id="user_login" class="input" value="" size="20"></label></p><p><label for="user_pass">Password<br><input type="password" name="pwd" id="user_pass" class="input" value="" size="20"></label></p><p class="forgetmenot"><label for="rememberme"><input name="rememberme" type="checkbox" id="rememberme" value="forever"> Remember Me</label></p><p class="submit"><input type="submit" name="wp-submit" id="wp-submit" class="button button-primary button-large" value="Log In"><input type="hidden" name="redirect_to" value="http://bareinhard.noip.me/wp-admin/"><input type="hidden" name="testcookie" value="1"></p></form>

 

and additionally<input type="hidden" name="redirect_to" value="http://website.com/wp-admin/">

you will then edit

value="http://website.com/wp-admin/">action="http://website.com/wp-login.php" method="post">

so that where it says website.com you change to what your actual url is.

then input your correct login information as well as password then click login without refreshing the page. If done correctly you will login to your dashboard and then from there you can change the wordpress url to the correct one under settings.

hope this helps people without access to there files

n/a Points
2016-03-14 3:49 pm

I installed using Soft and when I go to my site, it give me a list of links instead of acually seeing WP site, not sure what this is, but have a look  http://*******.com/wpress

Staff
43,761 Points
2016-03-14 5:43 pm
I am seeing the base WordPress install at the domain itself: *******.com but the previous link you gave gives a 404, which means the folder no longer exists.
n/a Points
2016-03-13 7:18 pm

I purchased hosting and domain from HostGator and installed WordPress 3 days ago and still cannot access the admin page.  I have uninstalled and reinstalled WordPress and still having the same problem.  Every time I try to go to my page, I am redirected to a page that basically says my website doesn't exist.  I am beyond frustrated at this point.  Please tell me how I can access the WP dashboard for my page.  aperfect*********.com

Thank you.

Staff
43,761 Points
2016-03-14 5:41 pm
That is because your domain is still pointing to HostGator. You will need to point your domain to our name servers in order for the site to show from our servers.
n/a Points
2016-02-27 8:34 pm
Greetings, I'm trying to log into my Wordpress dashboard http://***********.com/blog/wp-admin/ for the first time and receiving the message "No data received". I saw the reply talking about 24 hrs for DNS propagation; I'm several hours beyond 24. Does DNS propagation sometimes take longer or is there perhaps another issue? Scott
Staff
43,761 Points
2016-02-29 3:46 pm
I am seeing the Admin login page w hen visiting the wp-admin URL. Were you able to correct the issue?
n/a Points
2016-02-09 4:12 pm

I cannot get to Wordpress to edit my content.  I am going to www.************.com/wp-admin, using my username and password, but then I get a Problem Loading: Connection reset page.  Suggestions?

Staff
9,867 Points
2016-02-09 7:37 pm
Have you tried renaming your plugins folder? Check out our WordPress troubleshooting steps article, and you may be able to isolate the issue.
n/a Points
2016-02-03 7:00 pm

I bought my domain 6 days ago and chose WordPress to be automatically downloaded to my domain; however, when I tried to log in to the WordPress dashboard today I can't log on using admin as user name and password. Please help! I don't know how can I log into my WordPress dashboard. Thank you! 

Staff
30,194 Points
2016-02-04 11:12 am
Hello Traimy,

Thank you for contacting us. I recommend resetting your WordPress password. That guide includes four methods that do not require dashboard access.

Thank you,
John-Paul
n/a Points
2016-02-03 1:33 am

I have installed  wordpress on my c panel .But not  able to login on my dashboard ,the details are sent to my mail but on accesing the admin url it is saying server not found.

my url is : http://**********.com.

please help  me out ASAP.

Staff
40,163 Points
2016-02-03 12:34 pm
Hello Mayank,

Sorry for the problem with the page not loading. When I looked at the issue it appears that the subdomain you used to install WordPress does not have any DNS values. You would need to make sure that "********.com" has DNS settings applied to it. For example, at InMotion Hosting, you can define a subdomain and DNS settings will be applied. This means that typing in that address in a browser will result in it being recognized on the internet. Please setup your subdomain properly, or add DNS settings.

I hope this helps to answer your question, please let us know if you require any further assistance.

Regards,
Arnel C.
n/a Points
2016-01-30 10:18 am

Bought my domain name a week ago ********ontheshelf.com, i still cannot log into the wordpress dashboard. can you please help.

Staff
43,761 Points
2016-02-01 11:27 am
Are you still seeing an error? I am able to get to the admin page, but of course without credentials I am unable to log in. I am not seeing a 404 when visiting the login page, however.

n/a Points
2016-01-12 11:19 pm

HI,

http://*********.com/wp-admin/

cannot be reached. Your comments?

Thanks in advance.

Staff
30,194 Points
2016-01-13 11:41 am
Hello Ozat,

Thank you for contacting us. I tested the link you provided, and it is sucessfully displaying a WordPress login page. Are you still experiencing issues at this time?

Thank you,
John-Paul
n/a Points
2016-01-06 4:35 pm

Thanks for deleting my comment. I solved my issue by myself. For whatever reason it's common knowledge that you point DNS servers from whatever site you bought the url to your current hosting site. It was not common knowledge to me. I could not find that anywhere in any steps until I randomly found the page somewhere on this site.

n/a Points
2016-01-04 11:30 pm

When I login I am taken to a page that does not have the same dashboard as your video shows. It is so odd. I am taken straight to a page the has "My Account" written on the top. Any advice? Thanks!

Staff
30,194 Points
2016-01-05 11:19 am
Hello Garryn,

Thank you for contacting us. We are happy to help you troubleshoot further, but will need some additional information.

Have you verified your domain is pointed to our servers?

Are you able to see your site when you test on your Temp URL?

Can you provide the domain you are testing?

Thank you,
John-Paul
n/a Points
2015-12-30 1:21 am

I am getting an Error 500 message when I select the Plugins menu item from my WP Dashboard.  What can be causing this?  The other menu items seem to work fine.

 

Thanks,Adam

Staff
40,163 Points
2015-12-30 9:54 am
Hello Adam,

Sorry for the problem with WP. It may be a plugin that's misbehaving that's causing the problem you're seeing. Try disabling all of the plugins and see if the menu works. Check out our guide to common WP troubleshooting techniques. It will show you how to disable the plugins manually - if you're not familiar. You may then need to restore the plugins one-by-one in order to determine the problem.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2015-12-29 1:02 am

I bought a domain 48 hours ago from another party. I installed wordpress on the inmotion hosting's cPanel and I still can't figure out how to log in. I've recieved the email confirmation of the wordpress installation. However, when I go to my wordpress admin page there's just a blank screen. My url is ******.com. Thank you!

Staff
30,194 Points
2015-12-29 11:32 am
Hello,

Thank you for contacting us. When I navigated to your site's login page (http://example.com/wp-admin be sure to replace "example.com" with your actual domain name) I am seeing a login prompt instead of a blank page.

Are you still unable to login to your WordPress dashboard?

Thank you,
John-Paul
n/a Points
2016-01-06 4:37 pm

I figured out my issue. There's a step missing concerning DNS servers. Thanks.

n/a Points
2015-12-03 7:56 am

thankyou..for this article..really helped me in saving my time in logging my wp.

 

n/a Points
2015-11-30 5:32 pm

pls, when logging in on my web to beggin editting my new site unfortunately for me i cannot find the dashboard to start my editting, though my menu features are intact. pls someone should help me

Staff
43,761 Points
2015-11-30 7:29 pm
Hello Julius,

Are you logging in using the format www.domain.com/wp-admin? If so, the area you see there is the dashboard. You should have a menu over on the left hand side. If you do not see that, please let us know what you see.

Kindest Regards,
Scott M
n/a Points
2015-10-21 2:43 pm

I see you've sent me the same link as you did before.

 

Your instructions are not clear adn as such as not quite getting me anywhere.

Are we able to do a LIVE CHAT to discuss this and so you are actually able to help out?

Staff
40,163 Points
2015-10-21 2:58 pm
Hello Fareena,

Sorry for the problem with the login. We do provide chat with our live technical support team if you are hosted with InMotion Hosting. That is always an option as they are available 24/7.

I was reading back through your posts and realized that you are dealing with a WordPress.com site. Your best bet is to contact WordPress tech support to give you a hand with getting back into it. We normally provide support for WordPress sites that are self-hosted (typically with another hosting company). WordPress.com sites are different from the Wordpress.org (stand-alone wordpress sites) sites for which we provide much support.

Apologies for the confusion and waste of time. Please contact your Word.com Tech support reps and they will be ableor

Kindest regards,
Arnel C.

n/a Points
2015-10-19 8:33 am
Blog site that needs help: http://www.**********.wordpress.com issue: unable to login due to a secondary authentication plugin to send verification to mobilephone. phone number has since changed and i do not have the SIM. It just keeps going in a cycle wheere i try to login but it asks for verification code which is not received at my end... Goal: To be able to login to the backend and remove that phone verification plugin or update it to new number. Please advise how to do that. PLEASE HELP!
Staff
30,194 Points
2015-10-19 3:26 pm
Hello FAREENA,

Thank you for contacting us. We are happy to help you troubleshoot, but will need some additional information. What is is the specific phone verification plugin you used?

Thank you,
John-Paul
n/a Points
2015-10-20 4:49 am

Its the wordpress 2 step notification process. 

https://en.support.wordpress.com/security/two-step-authentication/#backup-codes

 

I do not have the backup codes and I can't remove the plugin till i log in to the backend.

But i am unable to log in... 

Do you know what I mean? Its a vicious cycle where it keeps asking me for a verification code thats sent to a mobile number i no longer possess.

Staff
10,077 Points
2015-10-20 10:26 am
Hello Fareena,

You can disable the plugin from within the file manager or via FTP access.

Best Regards,
TJ Edens
n/a Points
2015-10-20 5:23 pm

Thanks TJ!  Can you please elaborate further?  Are you able to provide some specific or step by step instructions on how I can access the File Manager or setup FTP access to the backend structure of my site (which is also hosted on wordpress)

Staff
10,077 Points
2015-10-20 10:32 pm
Hello Fareena,

Here is a tutorial on accessing and using the File Manager within your cPanel account.

Best Regards,
TJ Edens
n/a Points
2015-05-17 6:44 am

www.***********.com

 

theam - twentyten

I paid to get my website done and this guy disappeared as soon as he got his partial money. 

 

1) I need to get rid of logo (this logo is not mine) logo is in cpanel. Did not find in media gallery. I need to write text " KBS Indusstries" in place of the logo. 

 

2) He has my competetor images in sliding , need to replace with mine and add few more sliding pictures. 

Staff
43,761 Points
2015-05-18 2:22 pm
Hello Khal,

You may want to take a look at our WordPress Education center. There are many articles there about modifying your WordPress so that you do not need any a developer for it.

As to your slider, this would be a plugin that you can modify so that you can change the images. The exact specifics may vary from plugin to plugin.

Kindest Regards,
Scott M
n/a Points
2015-03-31 3:39 pm

hello ,

My web master give me the information to do the changes on my domain, but I am not able to log in , 

my company is call MAid On call,  so I enter maidoncall.ca/wp-admin , and it tell me error 404 , can be found , I dont understand why, and please I need your help.

thank you 

cindy Munoz

owner of Maid on call 

Staff
10,077 Points
2015-03-31 4:21 pm
Hello Cindy,

I looked at your domains source code and it does not look to be a wordpress website. Are you sure your developers used wordpress to build your website.

Best Regards,
TJ Edens
n/a Points
2015-02-21 2:56 pm

Last week I registered www.crossfitwhitestar.com. I changed my primary domain from www.platoonpt.com to the new www.crossfitwhitestar. When I look in my public_html folder I see that all of the WP files are still there. I verified that the newest version of WP is installed, etc. BUT....I cannot access my WP-Admin. I can`t do anything. And when I go to www.crossfitwhitestar, the pages still show up as www.platoonpt.com.

Staff
30,194 Points
2015-02-23 12:34 pm
Hello Bill,

Thank you for your question. If the wrong domain is coming up, the WordPress URL most likely needs to be changed still.

There are several ways to accomplish this, which are covered in our guide WordPress - Changing the Site URL and Home Settings.

Thank you,
John-Paul
2015-02-01 2:44 pm
I purchased hosting a week ago and installed wordpress and could not log in. Because of the domain issue, and hoping it would solve my problem vs pointing, I transferred my domain 3+ days ago. I still can't log into wordpress. When I go to braintaffy.com/wp-admin as directed by my successful install, the page won't even load. (Originally between purchasing hosting/installing WP and transferring the domain, I did get a 404 error on that page, but now nothing.) Suggestions?
Brooke
Staff
43,761 Points
2015-02-02 4:37 pm
Hello Brooke,

The domain braintaffy.com is still pointing to Yahoo. If the domain is in transfer to us, the name servers cannot be changed until after the transfer is completed. At that time, you can change the name servers to point to us and then the domain should work fine. In the meantime, you can do a temporary fix by making a hosts file modification so that you can see the site as it will be. This will only work for you, however until the domain name server issue is corrected.

Kindest Regards,
Scott M
Staff
40,163 Points
2013-07-30 8:19 pm
Hello Jeanne,

Thanks for the question and sorry that you can't yet get into your WordPress dashboard. The main reason is that you just signed up and registered a brand new domain name. When you register a new domain name, it needs up to 24 hours before it is recognized on the internet. This is known as DNS propagation. The servers on the internet are still being updated with your domain name - it doesn't happen instantaneously. So, please give it a little more time and then you will be able to see your WordPress dashboard.

If you cannot wait, you would need to change your WordPress settings to use the temporary URL. We do have instructions on how to install Wordpress to a temporary URL, but I would recommend this only if you're on a tight deadline. Once the DNS propagation period passes, in order to use your original domain name you would need to reverse the changes you made to use the WordPress site with the temp URL.

I hope this helps to clarify the issue for you! Please let us know if you require any further assistance.

Kindest regards,
Arnel C.
2013-07-30 8:10 pm
I just signed up today and installed WP. Got confirmation email but when try to go to wp dashboard safari tells me it can not find server. Please help, anxious to get started.
2013-04-06 5:48 am
On STEP 1, it was not clear if the addition of "wp-admin" is on cPanel or the actual website, which you had opened after installation of WordPress.

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