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In this tutorial:

Once you have completed the installation of WordPress you can login to your dashboard. The admin section of WordPress, the "WordPress Dashboard", is where you will begin building your WordPress site. Please take note that your login credentials are not the same as your cPanel username and password unless you set them up as the same. You will need some information to login to WordPress.

  • WordPress Installation URL: if you installed WordPress on the root of your domain your URL to access WordPress would be:
  • WordPress Username: This is the username you set up when initially installing WordPress.
  • WordPress Password: This is the password you set up when installing WordPress. If you emailed the installation details during the installation process it will be in that email as well.

Steps to log into WordPress

  1. WPlogin1To access the WordPress dashboard you simply need to add /wp-adminto the end of the URL where you installed WordPress like the below example:

    Note! If you installed WordPress to the document root of the url it would be If you installed WordPress on a folder called "blog" on your domain you would go to

    When you visit the login page for WordPress you will see the login screen.

  2. wp-dashType the username and password you used when you installed your WordPress.

    Note! Your WordPress login is a different login than your cPanel and your AMP. If you cannot remember your Username or Password, Please see our article on Resetting your WordPress Admin Password

    After you login to the dashboard successfully you will see the WordPress dashboard.

If you installed WordPress on a new domain or on a domain that is not yet pointed to your account with InMotion hosting, then you will not be able to use the dashboard until you point the domain to our servers or until the DNS changes take effect. You can set WordPress up to use your temp URL. The Temporary URL can be found in your AMP technical details.

Please note, that if you change WordPress to work using your temp URL, when you are ready to have the site go live, you will need to change it back so it will function using the domain name instead.

If for whatever reason you are unable to log into your WordPress Dashboard, you can contact our tech support to have the login fixed.

I can't log into my Wordpress dashboard

There are several reasons why you may be getting errors when trying to log into your Wordpress dashboard. We will go over a few of the common ones.

Wordpress login disabled

If you are getting this error, it is because there have been too many failed logins on your dashboard, in which our automated systems have disabled your Wordpress admin to prevent your site being compromised due to Wordpress brute force attacks. To resolve this issue, it is best to heighten the security of your Wordpress site to that malicious users do not have the opportunity to attempt to log into your site. We have written an excellent article at the following that outlines this process.

WordPress wp-login.php brute force attack

Username or password is incorrect

Many times, users simply forget their password. Luckily, we have written an excellent article on resetting your Wordpress password. You may find it at the following.

Resetting your WordPress Admin Password
Continued Education in Course 101: An introduction to WordPress
You are viewing Section 11: Logging into your WordPress Dashboard
Section 10: Installing WordPress using your Temporary URL
Section 12: Configuring your WordPress Home Page
2013-04-06 5:48 am
On STEP 1, it was not clear if the addition of "wp-admin" is on cPanel or the actual website, which you had opened after installation of WordPress.
2013-07-30 8:10 pm
I just signed up today and installed WP. Got confirmation email but when try to go to wp dashboard safari tells me it can not find server. Please help, anxious to get started.
28,417 Points
2013-07-30 8:19 pm
Hello Jeanne,

Thanks for the question and sorry that you can't yet get into your WordPress dashboard. The main reason is that you just signed up and registered a brand new domain name. When you register a new domain name, it needs up to 24 hours before it is recognized on the internet. This is known as DNS propagation. The servers on the internet are still being updated with your domain name - it doesn't happen instantaneously. So, please give it a little more time and then you will be able to see your WordPress dashboard.

If you cannot wait, you would need to change your WordPress settings to use the temporary URL. We do have instructions on how to install Wordpress to a temporary URL, but I would recommend this only if you're on a tight deadline. Once the DNS propagation period passes, in order to use your original domain name you would need to reverse the changes you made to use the WordPress site with the temp URL.

I hope this helps to clarify the issue for you! Please let us know if you require any further assistance.

Kindest regards,
Arnel C.
2015-02-01 2:44 pm
I purchased hosting a week ago and installed wordpress and could not log in. Because of the domain issue, and hoping it would solve my problem vs pointing, I transferred my domain 3+ days ago. I still can't log into wordpress. When I go to as directed by my successful install, the page won't even load. (Originally between purchasing hosting/installing WP and transferring the domain, I did get a 404 error on that page, but now nothing.) Suggestions?
31,565 Points
2015-02-02 4:37 pm
Hello Brooke,

The domain is still pointing to Yahoo. If the domain is in transfer to us, the name servers cannot be changed until after the transfer is completed. At that time, you can change the name servers to point to us and then the domain should work fine. In the meantime, you can do a temporary fix by making a hosts file modification so that you can see the site as it will be. This will only work for you, however until the domain name server issue is corrected.

Kindest Regards,
Scott M
n/a Points
2015-02-21 2:56 pm

Last week I registered I changed my primary domain from to the new www.crossfitwhitestar. When I look in my public_html folder I see that all of the WP files are still there. I verified that the newest version of WP is installed, etc. BUT....I cannot access my WP-Admin. I can`t do anything. And when I go to www.crossfitwhitestar, the pages still show up as

19,794 Points
2015-02-23 12:34 pm
Hello Bill,

Thank you for your question. If the wrong domain is coming up, the WordPress URL most likely needs to be changed still.

There are several ways to accomplish this, which are covered in our guide WordPress - Changing the Site URL and Home Settings.

Thank you,
n/a Points
2015-02-23 1:21 pm

johnpaulb-imhs1 says:

Hello Bill, Thank you for your question. If the wrong domain is coming up, the WordPress URL most likely needs to be changed still. There are several ways to accomplish this, which are covered in our guide <a href="/support/">WordPress - Changing the Site URL and Home Settings</a>. Thank you, John-Paul


Thanks. Done already. The issue lies within the coding for the links on the menu / header. After talking with Tech Support, they said I must contact the design people. The code points to the old site.

<ul id="nav">

      <li><a href="/support/">HOME</a></li>      <li><a href="/support/">ABOUT BILL</a></li>      <li><a href="/support/">HOW WE OPERATE</a></li>            <li class="right-nav margin"><a href="/support/">COURSES AVAILABLE</a></li>      <li class="right-nav"><a href="/support/">SIGN UP</a></li>      <li class="right-nav"><a href="/support/">CONTACT</a></li>    </ul>

11:19:23 AM [Harry J] This is the problem!


n/a Points
2015-03-31 3:39 pm

hello ,

My web master give me the information to do the changes on my domain, but I am not able to log in , 

my company is call MAid On call,  so I enter , and it tell me error 404 , can be found , I dont understand why, and please I need your help.

thank you 

cindy Munoz

owner of Maid on call 

7,008 Points
2015-03-31 4:21 pm
Hello Cindy,

I looked at your domains source code and it does not look to be a wordpress website. Are you sure your developers used wordpress to build your website.

Best Regards,
TJ Edens
n/a Points
2015-05-17 6:44 am


theam - twentyten

I paid to get my website done and this guy disappeared as soon as he got his partial money. 


1) I need to get rid of logo (this logo is not mine) logo is in cpanel. Did not find in media gallery. I need to write text " KBS Indusstries" in place of the logo. 


2) He has my competetor images in sliding , need to replace with mine and add few more sliding pictures. 

31,565 Points
2015-05-18 2:22 pm
Hello Khal,

You may want to take a look at our WordPress Education center. There are many articles there about modifying your WordPress so that you do not need any a developer for it.

As to your slider, this would be a plugin that you can modify so that you can change the images. The exact specifics may vary from plugin to plugin.

Kindest Regards,
Scott M
n/a Points
2015-10-19 8:33 am

blog site that needs help:

issue: unable to login due to a secondary authentication plugin to send verification to mobilephone. phone number has since changed and i do not have the SIM. It just keeps going in a cycle wheere i try to login but it asks for verification code which is not received at my end...

Goal: To be able to login to the backend and remove that phone verification plugin or update it to new number.

Please advise how to do that. PLEASE HELP!

19,794 Points
2015-10-19 3:26 pm

Thank you for contacting us. We are happy to help you troubleshoot, but will need some additional information. What is is the specific phone verification plugin you used?

Thank you,
n/a Points
2015-10-20 4:49 am

Its the wordpress 2 step notification process.


I do not have the backup codes and I can't remove the plugin till i log in to the backend.

But i am unable to log in... 

Do you know what I mean? Its a vicious cycle where it keeps asking me for a verification code thats sent to a mobile number i no longer possess.

7,008 Points
2015-10-20 10:26 am
Hello Fareena,

You can disable the plugin from within the file manager or via FTP access.

Best Regards,
TJ Edens
n/a Points
2015-10-20 5:23 pm

Thanks TJ!  Can you please elaborate further?  Are you able to provide some specific or step by step instructions on how I can access the File Manager or setup FTP access to the backend structure of my site (which is also hosted on wordpress)

7,008 Points
2015-10-20 10:32 pm
Hello Fareena,

Here is a tutorial on accessing and using the File Manager within your cPanel account.

Best Regards,
TJ Edens
n/a Points
2015-10-21 2:43 pm

I see you've sent me the same link as you did before.


Your instructions are not clear adn as such as not quite getting me anywhere.

Are we able to do a LIVE CHAT to discuss this and so you are actually able to help out?

28,417 Points
2015-10-21 2:58 pm
Hello Fareena,

Sorry for the problem with the login. We do provide chat with our live technical support team if you are hosted with InMotion Hosting. That is always an option as they are available 24/7.

I was reading back through your posts and realized that you are dealing with a site. Your best bet is to contact WordPress tech support to give you a hand with getting back into it. We normally provide support for WordPress sites that are self-hosted (typically with another hosting company). sites are different from the (stand-alone wordpress sites) sites for which we provide much support.

Apologies for the confusion and waste of time. Please contact your Tech support reps and they will be ableor

Kindest regards,
Arnel C.

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