All of our VPS Hosting and Dedicated Servers include ssh (shell) access. Shared Hosting users have no ssh access. By default, the ssh access you have is for your specific cPanel account. For example, if your cPanel username is userna5, when you log in via SSH you will only have access to edit files under the userna5 user and not for anyone else.

When you get Root access, you will also be assigned Custom Nameservers, that you must use.

What is Root Access?

If you're familiar with managing a Windows server, you know then that the Administrator can edit any files on the server and perform any tasks they need to. Linux has a similar administrative account, but it is named "root" instead of "administrator".

The Root user on the server can do much more than the standard user. The root user can perform various tasks that other users cannot, such as:

  • Install server wide applications
  • Configure server wide applications, such as Apache or MySQL
  • Edit any file on the server

Root access is not given by default on VPS or Dedicated Hosting Accounts. Because the root user can do anything they want, the level of support we can offer varies slightly for accounts that have root access. Because of this, we require users to accept our Root Access Disclosure before we allow root access to their servers.

Requesting Root Access

To review our Root Access Disclosure or to request Root Access:

  1. Log into AMP
  2. Under your account name, click the Request Root Access button.
  3. Click Request Root Access under the Add Additional Services menu.
  4. Read the root access disclosure agreement, and click the provided link to proceed.
  5. Enter your preferred nameservers, and click the SUBMIT button.

    You will then see a message stating “Root Password Request Submitted.” Our team will process this request as quickly as possible. You will receive a notice with the IP's of your nameservers, and at that time you will be able to complete creation of your nameservers and proceed to full root access.

Get a VPS Hosting Solution

If you are currently on a shared hosting account and are considering upgrading to a VPS, then read here to see what makes a good vps. For more information on this course please visit An Introduction to Web Hosting

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n/a Points
2014-03-09 6:01 am

Issusing the root password with your standard cPanel username won't work, as that user isn't given root privileges when you request root access.You need to ssh with the user root, and the root password.I didn't receive and email from InMotion after requesting root, so I am not sure if this information is also located there.

4,112 Points
2014-03-10 10:53 am
That is indeed correct. You will need to log in using root and not the cPanel username.

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