OpenCart allows you to send emails through the OpenCart Dashboard. This is a great feature that allows you to email customers about new items added to your website, promotions you may be running, or anything else you wish. If you already have configured the mail settings for OpenCart or followed the steps in this page to configure your mail settings you can send emails.

  1. Log into your OpenCart Dashboard
  2. Go to System > Settings
  3. Select your Store Name by checking the box next to it and select "Edit" in the far right
  4. Click on the Mail tab
  5. Fill in the settings as needed. Normally you will simply leave the mail protocol set to "Mail". If you are use the "Mail" protocol you do not need to fill in any settings below beyond the defaults. If you use the "SMTP" protocol you will need to fill in the settings below:
    Mail ParametersEnter your email address with "-f" in front of it. Example: -fusername@example.com
    SMTP HostThis is the email server host name. InMotion customers most often will use the format mail.example.com where example.com is replaced with your domain name.
    SMTP UsernameThis is the full email address of the account you wish to use. Example: user@example.com
    SMTP PasswordThe password for the email account used in the SMTP Username field.
    SMTP PortPort number used for connection. Typically 25 or 587.
    SMTP TimeoutThe tiem (in seconds) allowed before the connection times out.
    New Order Email AlertSend a email to the store owner when a new order is created.
    New Account Email AlertSend a email to the store owner when a new account is registered.
    Additional Alert EmailsAny additional emails you want to receive the alert email, in addition to the main store email. Separate email addresses with commas.
  6. Click "Save" in the upper right corner

If you need further assistance please feel free to post a question on our support center.

Continued Education in Course 102: Managing Customers through OpenCart
You are viewing Section 1: Configuring Email Settings in OpenCart
Section 2: Creating customer groups in OpenCart
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n/a Points
2014-10-05 10:29 am

Hello, it works fine with "mail", but if I use SMTP - no emails in my inbox.

My webhosting company advises me absolutely to use SMTP.

What I can do?

Staff
22,045 Points
2014-10-06 8:56 am
Hello Volker,

You may need to be a bit more specific. Are you referring to the protocol? Both 'mail' and 'smtp' should work.

"SMTP settings" are ones used for outgoing mail. You can find them all here.

If you are referring to the host name, where we advise 'mail.example.com', then 'smtp.example.com' does not work on our servers as they are specifically set up for 'mail.example.com'. Other hosts have been know to use 'smtp.example.com' so if you have a different host and they should have it set up like that, you may need to speak with them.

Kindest Regards,
Scott M
n/a Points
2014-10-08 4:58 am

Thank you very much for your answer.

Yes, I referring to the protocol.

Now I am in the situation: Opencart support says - hosting settings are wrong.

My hosting says - opencart settings/plug-in are wrong. Great....

Staff
11,792 Points
2014-10-08 8:40 am
Hello Volker,

Thank you for contacting us. I could not locate an account on our server, so I was not able to investigate further.

I recommend reviewing your email logs for issues, at the time you are submitting the form. If you are hosted on our servers, our Live Support team would be happy to help you review the servers email logs.

This allows you to determine if the emails are being delivered, or failing before leaving the server.

If you have any further question, feel free to post them below.

Thank you,
John-Paul
n/a Points
2014-10-30 7:53 am

Hi,

Can you also tell me where I can alter the standard text in these outgoing mails? I have some incorrect lines in my other languages. For instance it shows text_order in stead of the ordernumber etc. I need to add or alter these lines in my other languages, but I cannot find where and so I cannot compare them with the standard English language...

Do you know which file? It's not in english/mail, already checked there. Thanks...

Staff
11,792 Points
2014-10-30 2:35 pm
Hello Pamela,

Thank you for your question. I spent quite a while looking for a solution this, and the best options seems to be a 3rd party module such as OpenCart email management system multi-language.

That plugin "allows you to make any email template which exist in opencart using this module you can modify any email like confirmation mail to customer during Account Registration, Account Affiliate, Affiliate Forgot Password, Affilate Program, Forgot Password, using shortcode you can add extra variable. in this you can html email template also in support multi-language ."

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2015-01-11 2:17 am

I am an in motion customer and also use opencart. I am having a serious security issue on opencart / in motion email hosting. Could someone who knows what their talking about please call me ASAP.

Thousands of spam emails are being sent via my opencart store. Passwords have been changed several times, emails are still sending. Hell I even removed the password field from the setting and it still sends store notifications. Someone has created a malicious plugin or it's an opencart security issue. Please help!

Staff
22,045 Points
2015-01-11 10:02 am
Hello Josh,

The support center cannot deal with specific account issues as it will require a dialog involving account specific information. For an issue like this, you will want to contact our Live Support team so they can take a look at the behavior of your account with you.

Kindest Regards,
Scott M
n/a Points
2015-01-11 11:13 am

Following was wrong by me: SMTP Timeout: it should be 10 sec, not 5!

n/a Points
2015-01-11 2:08 pm

I have chatted support about 8 times, called in 5 times, and opened several tickets. Nothing has been resovled. Im not a $5/month hosting customer. I pay good money for VPS and for the support I have been receiving I am thinking its not worth the money. 

No one has been able to tell me anything other than the standard BS, change your password, scan your computer, update your store... 

If I dont get some resolution soon I will probably have to move to another hosting company.  Your teir 1 support doesnt know squat and teir 2 is taking their sweet time to figure this our while my store and email are being blacklisted on servers everywhere. 

Staff
22,045 Points
2015-01-12 12:18 pm
Hello Josh,

I am sorry your spam issue is continuing. In looking at the account the support team does appear to be trying to resolve the issue. Here is a rundown of some possibilities:

If a spammer has control of a particular email address, that is not a server issue as they need to log in with the correct credentials. This means they have gotten it from somewhere else, likely one of the devices you use to connect to the email, which could very well be due to a compromised device.

If the spammer is spoofing you, then SPF records can help. It does, however, require the receiving server's help in requesting SPF verification from your server, so if they do not do that, spoofing can continue and there is nothing that can be done to prevent that.

If the spammer is getting access via OpenCart, then that would be a security issue in OpenCart and no matter what host you move to, the security hole will follow you.

You may want to stick with the support until they can figure your issue as it would be even more frustrating to move the same issue to another host and begin again.

Kindest Regards,
Scott M

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