InMotion Hosting Support Center
Backing up your website is a necessary step for all users. Be sure to read our Do you run backups of your servers? article for an overview of how backups are maintained for our servers.

cPanel includes an easy feature to backup your website, however, if your site is very large you'll want to use an FTP client to download your website files instead. The process is quite easy, and in this article we'll show you how to do backup your files using the Filezilla FTP client.

1. Download and Install Filezilla
The first thing you'll need to do is download Filezilla, and you can do so on the following page:


2. Use Filezilla to connect to your account
After you've downloaded and installed Filezilla, use the quick connect feature to connect to your ftp account. To do so, you'll need the following settings:


Host: For the host value, enter For example, if your domain name is, enter
Username: Enter your cPanel username here.
Password: Enter your cPanel password here.
Port: The default port number is 21, but you can leave the port blank here.


3. Download your files
After you have connected, you can then download your files. There are several different ways to do this, we recommend the following:


In the following directions, you will be working within different quadrants in FileZilla. The following screenshot defines them:


In the upper-left window, click your desktop to open it.


In the lower-left window, right click and choose "Create New Directory"


Label the directory so that you will recognize it later. In this example, we named the folder "Website Backup" followed by the date.


Double click the new directory in the lower-left window to navigate to it.


In the lower-right window, click any folder and then hit Ctrl-a on your keyboard to highlight all of the files and folders


Selecting all of the files and folders in the above step will download all files in your hosting account, including files used by cPanel. If you don't want to backup every single file, you can hold Ctrl on your keyboard and only click the folders that you want.


public_html: If you want to download your website files, select the public_html directory
Email: If you want to download your email, select the mail directory.
Databases: Your databases are not stored in the same directory as your hosting account. If you would like to download a backup of your databases separately, please see the following link:


Right click on any of the highlighted files / folders and click "Download". This will download all of your files / folders to the "Website Backup" folder that we created above. Please note that the time it will take to download all of your files will depend on the number of files that you have and how large they are.

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Related Questions

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2012-12-16 11:34 am
yes, I found that CPanel put a lot of load on the server. Does downloading with Filezilla increase the load considerably on the site?
19,033 Points
2012-12-17 6:01 pm

Thank you for your question. If your site is more than 3GB in size, we definitely recommend downloading the files using an FTP client such as Filezilla, which is available online for free.

Here is a helpful link to a Getting started in FTP guide].

I would still recommend using an FTP client, but you should be able to download smaller files from cPanel without the load on the server being affected.

If you have any further questions, feel free to post them below.
Thank you,

2013-09-04 6:13 pm
what I am interested is if the bigger website, more then 3 GB, can be backed up also with filezilla? Actually there are some folder with more then 10k files so I found most of ftp clients doesn't see more then 10k files. Can this be done?
19,033 Points
2013-09-05 11:30 am
Hello Nikola,

Thank you for your question. There is no size limitation in Filezilla, instead the limitation would on the server, here is a link to a forum post that addresses this.

You should be able to download your file successfully using Filezilla; however, if you experience troubles, I recommend contacting live tech support, so they can assist you.

If you have any further questions, feel free to post them below.
Thank you,

2013-09-05 6:31 pm
wow, that really helps... especially forum link.
Thanks man, I'll give it a try!
n/a Points
2014-03-28 9:12 pm

wow. it's great. Thank you so much for your guide. i did able to back up my file through filezilla.. :)

n/a Points
2014-05-11 9:30 am

It was pretty simple when I was with Bluehost.  Just a phone call and they will do it for you.  Smae thing with a restore, it takes just a couple of minutes and a phone call.  When InMoting you have to do everything yourself and every communication with Inmotion has to be done through emails (even for the smallest, simplest things).  The problem is, not everybody is a programmer.  Big mistake swithcing to IMH

19,033 Points
2014-05-12 9:40 am
Hello isiah,

Thank you for contacting us. Our Live Tech Support department is available to guide you 24/7, 365 days a year via phone, email, and chat.

You can request a Data Restoration right from your AMP(Account Management Panel), with just a few clicks. While we don't offer monthly/weekly backups, you can perform a backup at anytime using the backup wizard in cPanel.

Similar to us, Bluehost's official Scope of Technical Support states: "We do not offer support for 3rd party installations, coding, programming or site creation or design of any type."

This is because there are unlimited ways to code a website, and there is no way for us to know all the code involved in the development of the site.

If you have a specific problems or questions, we are happy to help you work through it. Feel free to post them below.
Thank you,

n/a Points
2014-05-12 12:14 pm

My site is quite large. I ended up going with the wordpress plugin BLOGVAULT. it is $10 a month and well worth it. Painless, seamless, fast. 

27,097 Points
2014-05-12 12:55 pm
Hello Karen,

Thanks for the suggestion! If you ever feel like contributing an article to explain the plugin, it would be welcomed! Checkout this page for more details on user created articles!

Arnel C.
n/a Points
2014-05-13 4:19 pm

i am taking backup only uploads, or i need to full backup with world press. what i do for this?

its my site

27,097 Points
2014-05-13 4:38 pm
Hello Imran,

It's typically wise to at least backup your entire site every so often. We do have a tutorial for making a backup of your WordPress site. If you installed your WordPress site with Softaculous, you can also use the Softaculous software to make a backup. There are also a number of plugins that you can use, if you want the functionality of making the backup within your WordPress administrator. Just login to your WordPress admin, go to Plugins and search using the word "backup" - you'll find many different options. We also have an article that shows how to use Google Drive to backup WordPress.

If you have any further questions, please let us know.

Arnel C.

n/a Points
2014-07-16 2:25 am
Clear instructions. Thanks!
n/a Points
2014-07-26 9:45 am
What is de cPanel?
Rest is clear! Specially that downloadbutton.
19,033 Points
2014-09-22 10:25 am
Hello Evelien,

Thank you for your question. cPanel, often referred to as control panel, is the interface used for making changes to and customizing your hosting account with InMotion.

For more information, see our full article titled What is cPanel?.

Thank you,
n/a Points
2014-08-08 8:00 pm
That was a fantastic, fantastic article. So simple and plain. I would like to know how to Update Content using FileZilla and also how to Upload a New Website. Please help me.
19,033 Points
2014-09-22 10:39 am

Thank you for your question. We have several guides on FileZilla listed below:If you have any additional information, feel free to post them below.

Thank you,
n/a Points
2014-08-21 1:25 am
all good
n/a Points
2014-09-20 2:26 am

Thanks a lot for this awesome article

n/a Points
2014-09-24 6:44 am

Hello everyone I'm a newbie. I got a question about backing up my website. I'm using Magento and it's hosted on an external server. How do I make sure I have downloaded all, copying the files locally using FTP? I left the terminal to work and a copy of Magento folder was created on my PC, but I ask because at the first attempt I was disconnect. Thanks a lot

30,331 Points
2014-09-24 11:38 am
Hello Faith,

You may want to zip the files and folders you want to copy. Then you can download it as a single file and then unzip it onto your local machine.

Kindest Regards,
Scott M
n/a Points
2014-09-24 3:08 pm

Thanks! Is it possible to zip them through FileZilla? :D It would solve the problem

11,186 Points
2014-09-24 3:12 pm
Unfortunately, it cannot be done in Filezilla, but you can use the cPanel File Manager to zip them.
n/a Points
2014-11-19 12:50 pm
Great pictures, really nothing to improve good step by step for dummies cheers
n/a Points
2014-12-23 10:20 pm
Your instructions are very easy to follow I was threatened at first to perform this task but you made it easy. Thank you
n/a Points
2015-01-16 7:15 pm
Perfect. Dunno why it took so long to find an explanation.
n/a Points
2015-06-18 4:16 am


How can I transfer my files from a "download host" to another "download host" by filezilla? In fact, this is a backup for my host. I know, I can do it by remote desktop, by I want to know, is it possible by filezilla? If you know, please let me know too.

Thank you very much

19,033 Points
2015-06-18 12:58 pm
Hello Hossein,

Thank you for contacting us. The above guide explains how to just that, have you tried to follow this?

Then, upload the files to your new account with FileZilla.

Thank you,

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