Click here to watch a video tutorial

In this tutorial, we’ll show you how to set up MS Outlook 2007 to check your email. Outlook 2007 will allow you to send and receive emails from your desktop without logging into webmail. You must have an email account already created in cPanel to do so. If you have not done so already, please refer to our tutorial on creating email accounts in cPanel.

We also have a great guide on How to Setup Outlook 2013 to Check Your Email

How to Setup MS Outlook 2007

  1. Open Microsoft Office Outlook 2007 on your local computer
  2. Go to Tools -> Account Settings
  3. Click “New” in the upper left corner
  4. Select the “Microsoft Exchange, POP3, IMAP, or HTTP
  5. outlook2007_1

  6. Click “Next” in the bottom right corner
  7. Enter the details in each field on the screen

    outlook2007_4

    Your Name: This is how you want your name to appear in emails
    E-Mail Address: this is your full email address
    Password: Enter in the password for this specific email account
    Re-Type Password: Enter the same password as above
  8. Check the box next to the option to “Manually configure server settings or additional server types” and click “Next” in the bottom right corner
  9. outlook2007_5

  10. Click “Next” on the next screen displayed to start configuring your server settings
  11. outlook2007_6

  12. Fill in the fields on the screen

    outlook2007_7

    • Account Type: Select POP3 or IMAP if you’re not sure of the difference please see our article on POP3 vs. IMAP
    • Incoming Mail Server: enter mail.yourdomain.com (be sure to replace yourdomain.com with your actual domain name)
    • Outgoing Mail Server (SMTP): enter mail.yourdomain.com (be sure to replace yourdomain.com with your actual domain name)
    • User Name: Enter in the full email address
    • Password: Enter in the password for that specific email address
    • Check the box next to “Remember Password
  13. Click “More Settings” in the bottom right corner
  14. On the “General" Tab give your email account a name such as “work
  15. outlook2007_8

  16. Go to the “Outgoing Server” Tab and make sure to check the box next to the option “My outgoing server (SMTP) requires authentication" and be sure the radio button is checked next to “Use same settings as my incoming mail server
  17. outlook2007_9

  18. Click on the “Connection” tab and select the type of internet connect you are using. Then click “OK” on the bottom right of the popup (most customers do not need to do this step)
  19. outlook2007_10

  20. Click “Next” and then click “Finish” to complete the email account set up
  21. outlook2007_11

Your email account set up is complete. For more information on making changes to settings or troubleshooting email issues, please see our Support Center Email section for more information. If you find you need further assistance please feel free to ask a question on our support center website.

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Related Questions

Here are a few questions related to this article that our customers have asked:
New POP email doesn't show in Outlook 2007 sidebar
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Ask a Question
2012-09-26 11:54 am
When I follow these directions for Outlook 2007 using IMAP, my Outlook 2007 ends up with 2 structures. I have a Personal Folders section with an empty Inbox, but items in my sent box. And a separate section that has only my inbox, and that inbox has my email. There should only be 1 inbox, what is going on?
Staff
24,693 Points
2012-09-26 12:29 pm
Hello ddynamics,

That is due to your Outlook having the default delivery location set to your local computer. You can set that location to be the server inbox, I believe you can do that in the following location:

Tools-> Account Settings-> Change Folder

(I do not have a copy of Outlook for confirmation)

This will allow your outlook to use the server Inbox instead of the local one.

Best Regards,
Scott M
2012-09-26 12:44 pm
Sorry. That did not help. In Outlook 2007 that path of options you gave (from Google I assume) does not exist. The only Folder option I found is Tools -> Account Settings -> Change -> More Settings -> Folders tab. But that only lets you change the Sent folder.
2012-09-26 12:48 pm
I just found this Microsoft site link.

http://social.technet.microsoft.com/forums/en-US/exchangesvrclients/thread/ee7a52bc-2a42-4149-b6f8-bf212b00bf42

Turns out this behaviour is by design for all versions of Outlook using IMAP. So I guess I live with it.
Staff
24,693 Points
2012-09-26 12:57 pm
Hello ddynamics,

Thank you for the link, I will save that for future use in future questions and possibly a new article.

Best Regards,
Scott M
n/a Points
2014-02-28 5:36 am

Hi,

      One of my team member getting double mails every time in inbox. I have cross check every thing which you mention above. No visus found in that pc . Please let me know how I can resolve the issue.

Staff
11,156 Points
2014-02-28 8:44 am
Are they using POP or IMAP? Do they see the emails twice within webmail as well? Are they using multiple devices to check their email?
n/a Points
2014-02-28 9:04 am

Thanks for quick response They are using POP and  there is only single mail showing in webmail but in outlook 2007 they got multiple mails and they are using dedicated PC for mail.

Staff
11,156 Points
2014-02-28 9:12 am
It certainly seems as if the mail client is pulling the messages down, then duplicating them after they are saved on your computer. Without looking directly at your Outlook configuration, I am unsure as to what exactly is causing it, but I recommend looking over all of your settings, and possibly removing and then re-adding the account to the client. Be sure that you back up your emails before you remove it if you do this as it will cause emails to become removed.
n/a Points
2014-03-03 1:58 am

Thanks for reply, Problem is resolved after upgrade 2007 to 2010 and now everything is working.

n/a Points
2014-03-26 4:26 pm

hi, i just got outlook 2007 used to have outlook 2003 for my job, when i view an email, and i delete it, it does not go directly to next email, how can i change setting so i can view, delete and view next email automatically.

tks.

Staff
9,968 Points
2014-03-26 4:57 pm
Hello John, and thank you for your comment.

In Outlook 2007 if you would like the behavior changed after you delete a message this can be modified by going to Tools > Options... in the menu. Beside the very first section for E-Mail, click on E-mail Options....

At the very top you should see After moving or deleting an open item:, and here you'd want to select the option Open the previous item from the drop-down. Then simply click on OK to save the setting.

Please let us know if you had any further questions at all!

- Jacob
n/a Points
2014-04-04 12:27 pm

TKS JACOB FOR YOUR HELP IT WORKED 

Staff
9,968 Points
2014-04-04 12:54 pm
Hello again John,

No problem at all, glad that fixed your problem! Thanks for letting me know that does work, I'm sure it will come up again down the road with another user.

- Jacob
n/a Points
2014-04-04 3:57 am

Task 'pop.gmail.com - Receiving' reported error (0x80042108) : 'Outlook cannot connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).' HOW TO Salve This

Staff
11,156 Points
2014-04-04 9:55 am
It sounds like you may just have some incorrect settings defined there. Be sure to check over all of your settings and that they match the settings provided within the Gmail POP documentation.
n/a Points
2014-06-02 6:08 pm

I'm trying to configure an email account on outlook 2007.

All the information are entered correctly .But (IMAP) "the connection to the server failed" is the message i'm getting while testing the connection.

Outlook is also not able to connect to my outgoing email server.

At the same time my emails goes to my webmail account.But when i tried to login to my webmail account through google,it also could not connect.

Please help....

Staff
9,968 Points
2014-06-02 6:27 pm
Hello Atul, and thanks for your comment.

How are you trying to login to webmail? Are you going to your domain name followed by /webmail such as http://example.com/webmail?

If you aren't able to login to webmail, chances are a desktop email client isn't going to work either. Because they both use IMAP in order to connect to the server and get messages.

In order to help you troubleshoot this problem, we'd need a bit more information from you. Such as the email address you are trying to connect with, and the mail server you are currently trying to use. If you'd like to go ahead and reply to this comment with that info, we can keep that info private and try to find out for you what's wrong.

It sounds like the address you're using to access your mail is incorrect, so please double-check your email settings to make sure they are correct.

- Jacob
n/a Points
2014-07-04 1:02 pm

Just set up outlook 07. How can I just view one of the email accounts and not all email from my account and my wife's. Currently the emails are showing up grouped as one.  There are already two separate accounts. Thanks

Staff
9,968 Points
2014-07-04 1:53 pm
Hello John,

If you want to manage 2 separate email accounts in Outlook 2007 you have two options.

1. Create two different profiles, one for each mail account.
2. Add both mail accounts to one profile, then setup email filters to move them to separate folders

Please let us know if you had any further questions at all.

- Jacob
n/a Points
2014-08-05 8:59 pm

After using live.mail for years, I set up Outlook 2007. As a result all of my old emails disappeared from live. Is ther any way to have the emails appear in both live and Outlook.

Staff
14,318 Points
2014-08-05 9:51 pm
Hello Jim,

Thank you for your question. The best options may be to setup both accounts using the IMAP option. By default, IMAP leaves the emails on the server, so you will see the same INBOX in both Livemail, and Outlook 2007.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2015-04-01 3:14 pm

I'm using outlook 2007 with IMAP; when any new E-mail came to server; outlook autmaticlly downloaded from server as cut and not leaving a copy in order to receive on my mobile. what can I do to let IMAP leave a copy of E-mails on server?

Thanks

Staff
14,318 Points
2015-04-06 10:05 am
Hello Yahia,

Thank you for your question. I found a post on the official Outlook site, where they discuss the setting:

"1. In Outlook select Tools 2. Account Settings 3. Select applicable email address & dbl click 4. More settings 5. Advanced 6. Un-check leave a copy of messages on server box or adjust to as many days as required for emails to be left on the server "

In steo 6, make sure you check leave a copy of messages on server box or adjust to as many days as required for emails to be left on the server.

Thank you,
John-Paul
n/a Points
2014-08-26 5:07 am

Thanks alot. The instructions are very helpful.

n/a Points
2014-09-01 3:26 pm

My outlook 2007 is set up with 4 email Pop/smtp accounts working fine for a number of years

However Friday 29/8/14 outlook indicates (xx of xx) emails coming in but nothing in the Inbox, where have they all gone to I cannot find them even having removed and reloaded Office from the system

The PST file shows 300kb of emails this has also been repaired.

Please help

Staff
24,693 Points
2014-09-02 1:59 pm
Hello mk,

What do you see in the Inbox when you log into the webmail directly? Do you see the emails that are not showing?

Kindest Regards,
Scott M
n/a Points
2014-09-03 10:58 am

Thanks for your quick response, broken fles on Outlook.PST and Archive.PST

Spam filter was deleting emails corrupt files in windows 7 folders also broke Dreamweaver so it was a busy Weekend, but appears to be OK now

Many thanks for reply again

Regards

n/a Points
2015-03-03 7:21 am

Having a similar problem, only I am using live mail. I have to forward the mails from live mail which is on my old computer to my outlook 2010 account on my new one as outlook wont load files.

Please help..

Thanks in advance.

Staff
2,274 Points
2015-03-03 2:42 pm
Hello,

Can you please provide more details on the issue at hand? Have you tried removing the account from your email client and re-adding it using the steps above?

Best Regards,
TJ Edens
n/a Points
2014-09-12 2:03 am

hi 

i followed the instructions but when i configured two more accounts no mail recd or sent

i m worried help

Staff
14,318 Points
2014-09-12 9:48 am
Hello adhar,

Thank you for your question. First, I recommend checking your email settings, just to make sure there aren't any typing errors.

We are happy to help, but will need some additional information.

What happens when you try to send/check your email?

Do you get any errors?

Have you tried to send a test message to an outside email address? What happens?

Feel free to post any additional questions below.

Thank you,
John-Paul
n/a Points
2014-11-05 2:13 am

hai i am using ms outlook 2007  i cant send the mail to my fiends.....once i send my mail.it goes to out box...what i do now .how can i resolve yhis

 

Staff
14,318 Points
2014-11-05 9:36 am
Hello ranjith,

Thank you for your question. We are happy to help, but will need some additional information.

Is this your first time setting Outlook up, or was it working previously?

Have you confirmed your email settings are correct? If you are hosted with us you can view your email settings at any time.

Have you tried restarting Outlook?

In case an outgoing email is stuck, have you tried deleting all outgoing emails, then attempting to resend one.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2014-12-09 1:50 pm

Switched to port 587, but still having issues sending the mail. Mail comes, bu does not go out. ERROR:

Send test e-mail message: Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).  The server responded: 503 Valid RCPT command must precede DATA

Staff
11,156 Points
2014-12-09 1:55 pm
This is typically caused by your mail client not fully authenticating as the user. To resolve the issue, follow the steps in our article on email authentication in Outlook.
n/a Points
2014-12-09 1:59 pm

Jeff,

Thnaks, but that is set up correctly. I went over set up a few times to be sure. I had this set up before, but had to wipe out the computer and starting fresh. No luck with outgoing mail so far. Any other ideas?

Staff
11,156 Points
2014-12-09 2:01 pm
If you are certain that everything is configured correctly, you may need to contact technical support for further assistance.
n/a Points
2014-12-17 2:31 pm

This issue about made me fall apart recently. Relized the solution to all of the weird functionlity was to set it up as a POP acct vs. IMAP

n/a Points
2014-12-17 6:42 pm

recently I have been having issues with mail not clearing from the server. I am using outlook 2007 and in the last 2 weeks my mail is not clearing from the server and I have to change the quota to unlimited to receive mail. I have the accounts set up as IMAPS. It is getting frustrating that I have to change all the quotas on the accounts to unlimited to receive mail. Why are the messages not clearing from the server after being downloaded onto the outlook client...??

Staff
22,364 Points
2014-12-18 2:31 am
Hello Suzie,

Thanks for the question and sorry for the confusion with the email. When you are using the IMAP protocol, email will stay on the server. You can set Outlook to purge email marked for deletion, but email not marked for deletion will stay on the server. Also, the quota is not affected because email remains on the server. The quota is only affected when email accounts go beyond their set limits.

If you want to your email account to download the email from the server, then you would use the POP3 protocol settings for email.

I hope this helps to clear things up. If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2014-12-28 7:53 am

test account settings TASK

log onto incoming mail server failed

send test e-mail message failed

 

ERROR shows like this...

Log onto incoming mail server (POP3): Cannot find the e-mail server. Verify the server information in your account properties.

Send test e-mail message: Cannot find the e-mail server. Verify the server information in your account properties.

what shall i do?

i used to configure my outlook 2007 and it's done already but when i tested it shows like this.

Staff
14,318 Points
2014-12-29 10:11 am
Hello maribel,

Thank you for contacting us about email connection issues. You can confirm your specific email settings in cPanel at any time.

Also, make sure the domain's DNS pointed to our servers.

Thank you,
John-Paul
n/a Points
2014-12-29 10:56 am

hello johnpaulb-imhs1,

sorry but i dont know how to point  "make sure the domain's DNS pointed to our servers."

can you help me please? thanks

Staff
14,318 Points
2014-12-29 1:53 pm
Hello Maribel,

Thank you for contacting us. If you click the "pointed to our servers" link I provided, it will take you to the walk-through guides on pointing to our servers. There are additional guides on the bottom.

If you provide your domain name, I can tell you specifically where to make this DNS change.

Thank you,
John-Paul
n/a Points
2015-01-06 7:41 pm

Hi,

I have successfully set up Outlook 2007 following your instructions but for some reason I am now getting this error when trying to send out emails. 

 

Task "my email address" - Sending' reported error (0x80042109) : 'Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

Staff
11,156 Points
2015-01-06 7:47 pm
What port are you using for your outgoing mail server? If using port 25, try changing it to port 587 as your ISP may be blocking port 25.
n/a Points
2015-01-06 9:07 pm

Hi Jeff, thanks for your response. I changed to port 587 and that did the trick!

n/a Points
2015-01-15 2:45 pm
When following these instructions my email will not let me send or receive anything. It only stays in the outbox instead of sent mail.
Staff
14,318 Points
2015-02-02 1:23 pm
Hello Jordan,

Thank you for contacting us. I would first try restarting Outlook, this may clear out any bugs/issues with the client.

I have seen this before, where an outgoing mail gets stuck and blocks the outgoing mail. As a test, try cancelling/deleting all outgoing mail, then sending a single email.

If you are able to send, then review the emails that were in the outgoing box before.

If your problems persist, it may be easier to contact Live Support, so they can review the email logs.

Thank you,
John-Paul
n/a Points
2015-01-19 8:42 pm

Hi I have configured gmail in outlook 2007.recently i am facing issue that all emails are not downloading.I hyave reconfigured,removed rules,changed outlook profile & tested but issue still persists.Can anyone helpme out to solve this issue.

 

Staff
24,693 Points
2015-01-19 9:35 pm
Hello Praveen,

Are you getting any errors when connecting? Have you tried deleted and recreated the account? Have you attempted using another email client such as Thunderbird to see if it is only an Outlook issue?

Kindest Regards,
Scott M
n/a Points
2015-01-20 11:24 am

Hi Guys i have a doubt i need to configure outlook. I have configure on my lap but i want to configure on my android mobile phone my mail id is like name@companyname.in please help to configure on my Mobile Phone

Staff
11,156 Points
2015-01-20 11:26 am
We have a great article on setting up email on your Android phone that should resolve your issue.
n/a Points
2015-01-22 7:24 am

My husband just got a new email address for a new job. It had to be set up as a pop account. We set up all ok but it is not showing up as a new email account down the side In the outlook 2007.

When you go to tools then settings and you have a look at the account, new emails are getting delivered to another email address. We have tried to change the folder but there is no other option. He can send from the new account and receive from the new email account but he wants to show this email address separately. What do we need to do?

Staff
22,364 Points
2015-01-22 10:44 am
Hello Belinda,

Thanks for the question. It sounds like you were able to set up the account okay per the instructions above. Outlook 2007 uses profiles for managing multiple accounts. You may need to set up a different profile in order to see the other account. Check out this post from Microsoft's Office support pages.

I hope this helps to answer your question, please let us know if you require any further assistance.
n/a Points
2015-01-31 10:23 am

sir?madam

 

i have to create microsoft outlook account nut what should i input domain name whats is domain name

pls help me

 

Staff
14,318 Points
2015-02-02 1:08 pm
Hello yogesh,

Thank you for contacting us. First, make sure you have created the email accounts in cPanel.

You can then view your specific email settings in cPanel at any time.

Then, use your settings to follow the above guide.

Thank you,
John-Paul
n/a Points
2015-02-02 2:59 pm

Hi! very good post.

I cannot set the parameters of gmail manually. When I check the box and hit next, the "INTERNET MAIL" option cannot be choose. And automatically cannot retrive servers configurations.

It is an enterprise Outlook 2007.

Staff
22,364 Points
2015-02-02 3:32 pm
Hello Iony,

Sorry for the problems with setting up Microsoft Outlook 2007 for your Gmail account. The "enterprise" version merely indicates the level of purchase of the Microsoft Suite (in terms of the other programs that come with it when you get it). It doesn't change the setup for Outlook. Therefore, if you're problems with the above, you need to double-check how you're running the setup. Are you working with a new account? Is there an account already setup in Outlook? You will need to be creating a NEW account in order to create an email account. If you continue to have problems, then please provide us any error messages and the steps leading up to where you are currently stuck.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2015-02-02 4:19 pm

I tried to add a new account beside the exchange already set up. But when I choose to manually set up parameters of servers (checking a little box down to de left), the next pop up screen has it first option unavailable (INTERNET E-MAIL). And automatically cannot retrive parameters.

With ENTERPRISE, I mean that is a corporate outlook. It is set up with company e-mail

Staff
22,364 Points
2015-02-02 4:24 pm
Hello Iony,

Sorry for the continued problem. It's possible that your corporate version is locked down so that you can't make the changes as per the instructions above. If that is the case, you will need to speak with your corporate IT department for further assistance. The instructions provided above will require that you have full access to make changes within your Outlook installation.

Kindest regards,
Arnel C.
n/a Points
2015-02-08 7:09 pm

Hey...I'm trying to set up my email account thru Outlook and when I add my info to configure the email server settings, it "hunts" for my email address/account on the Internet and then shortly thereafter says:

"You cannot add a Microsoft Exchange account to this profite whil Outlook is running. Exit Outlook and use the Mail icon in the Control Panel to add a Microsoft Exhange account."

I have no other programs running, and Outlook isn't "running"...I'm trying to set it up. However, I follow the instructions and the same thing happens again. 

 

Suggestions on what to do???

Staff
14,318 Points
2015-02-09 11:10 am
Hello Susi,

Thank you for your question. I found a post via online search, where they stated:
"I have it fixed now with Dave's suggestion. Even though I had gotten out of Outlook, the outlook.exe file was still active in task manager. When I killed that process, it allows me to continue on." I would try this first.

If your problems persist, you may have to reinstall Outlook, or contact your Email provider at the time you are setting up the account, so they can review the server logs for errors.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2015-02-13 2:02 pm

Hello, yesterday I tried to setup a second email account in Outlook 2007. The first email I set up is working fine. The second one isn't even showing. It is like the emails aren't downloading into Outlook. I have tried 3 different times in 3 different ways to delete and then redo the gmail account for Outlook. It is still not showing up. Not sure what to do. 

Any help would be amazing. Thanks!

Staff
14,318 Points
2015-02-13 6:59 pm
Hello Elizabeth,

Thank you for your question. I would start by restarting Outlook 2007, and possibly the computer, if it has not been restarted recently. This stops and starts all software cleanly, and can help fix simple software problems.

If it still doesn't show up, try setting it up again from the beginning (as described above).

You can view your email settings for Google here. Just choose if you want to connect as IMAP, or POP.

Let us know what happens. If your email was hosted on our servers, we would next check the server logs for your incoming connection.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2015-02-19 12:16 am

I can access my emails via webmail but they will not download into Outlook 2007 although I have set up Outlook a number of times.  I am sure the set up is correct but when I hit Send/Rreceive in Outlook a window pops up asking to re-enter my password.  The password is correct as it lets me into my webmail. The computer is a new one.  Is it possible that the on-board virus checker is the problem?  Any suggestions welcomed

Staff
14,318 Points
2015-02-19 12:47 pm
Hello David,

Thank you for your question. Since webmail is working, you know the server is functioning correctly.

If you are being prompted for a password, normally this means Outlook is not authenticating with your server. I recommend checking all of your email settings for typos and misspellings.

Next, try the alternate email settings. For example, if you were using the non-SSL settings, try the SSL settings.

If your problems persist, contact Live Support so they can review the email logs for issues, while you are connecting.

Thank you,
John-Paul
n/a Points
2015-02-20 4:30 am
very easy to catch the points
n/a Points
2015-02-26 11:52 am

i followed the steps to cinfigure outlook its asking for network username and password again n again. what to do

Staff
24,693 Points
2015-02-27 9:43 am
Hello Vishal,

Are you going through a local network? There are no 'network' credentials needed to connect Outlook to our servers. Also, be sure your Outgoing settings are set for Authentication.

Kindest Regards,
Scott M
n/a Points
2015-02-28 9:35 am

Log onto incoming mail server (POP3): Outlook cannot connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

 

i am getting this msg while testing the account settings. what to do

 

n/a Points
2015-03-05 11:06 pm

Hi John,

I just got problem in my Outlook 2010. Yesterday at 3 pm, suddenly i got no incoming emails, but i got it smoothly on Tab or Blackberry. before that so far was no problem. What happened with my outlook and what should I do to fix it? thanks alot..

Staff
2,274 Points
2015-03-06 10:41 am
Hello Antonio,

Due to the fickleness of Outlook 2010, it tends to be easier to remove the account from your outlook software and re-add your email address. This can happen at times with windows security patches.

Best Regards,
TJ Edens
2015-03-05 11:18 pm
Hi Scott.

Suddenly I got no new emails in Outlook 2010. Before so far was OK. my PST file is 17GB.
I still get new emails at Tab and Blackberry. What happened with my Outlook and what should I do to fix it?
Thanks alot...
n/a Points
2015-03-09 4:37 pm

I have a work email account set up through my outlook, Is there any way to delete emails through my work email (accessing it through the internet) but KEEP them in my outlook?

As of right now, if I log into my work email through the internet and delete anything it also deletes in my outlook which I do not want.

Please help!

Thank you :)

Staff
24,693 Points
2015-03-10 10:54 am
Hello Sam,

If you have Outlook set up as IMAP, then it will mimic the server. This means anything added or deleted on the server will duplicate on the Outlook. If you set it up as POP3, then the Outlook will pull the email from the server and then it will exist on Outlook.

Kindest Regards,
Scott M
n/a Points
2015-03-11 3:04 pm

Dear Sir

I have 4 accounts in gescoservices.com :

1.personal@gescoservices.com

2.amanj@gescoservices.com

3.finance@gescoservices.com

4.info@gescoservices.com

the only problem i have is the all incomeing mails for info@gescoservices.com is going to the personal@gescoservices.com , but i wont each email to the correct inbox .

 

waiting your help

 

amanj

 

Staff
22,364 Points
2015-03-11 3:23 pm
Hello Amanj,

Sorry for the problems with email. If all of your emails are being re-directed, then there may be an account re-direct on the account. Since the account does not appear to be hosted with us, you will need to contact the mail admin or hosting account admin that is responsible for your email in order to properly determine the issue.

If you do have an account with InMotion, please provide more information on the email account in question and we would be happy to look further into the issue for you.

Regards,
Arnel c.
n/a Points
2015-03-13 3:01 am

Outlook cannot synchronize the suscribed folder for a particular account currently i am trying to setup. How could i solve it? please

Staff
24,693 Points
2015-03-16 11:35 am
Hello ngo wah,

Is it one particular folder on one particular account? If it is account specific you will want to contact our Live Support for assistance.

Kindest Regards,
Scott M
n/a Points
2015-03-17 9:42 am

Another lady in the office has outlook 7.  When she goes on to see all the e-mails that have been sent to her, the "from" has disappeared now.  How does she get that back?

Thanks,

Dale

Staff
2,274 Points
2015-03-17 11:53 pm
Hello Dale,

Right click on any of the headers at the top of the list of e-mail messages and select Customize Current View and then click the Fields button. Here you will see the available fields in the left hand column and the fields you are currently using.

Best Regards,
TJ Edens
n/a Points
2015-03-19 6:20 am

Hi - I setup my Microsoft Outlook 2007 (POP3) to get my webmails. The setup went fine without any errors ...but the issue I face is this :

1. My inbox email in webmail is now empty and all emails have moved to outlook inbox. How do I fix this to ensure inbox stays in both webmail and outlook.

2. My sent emails still reside in webmail and donot show up in Outlook. How do I make this sync.

Regards,

Ramesh

Staff
14,318 Points
2015-03-19 10:25 am
Hello Ramesh,

Thank you for your question. It sounds like you setup your Outlook as POP, which removes emails from the server by default.

Since webmail is an IMAP client, I recommend setting up your Outlook as IMAP as well. IMAP leaves the emails on the server by default, and allows all clients to see the same folders.

Be sure to Subscribe to your INBOX in Outlook. (This allows you to see the folders).

Thank you,
John-Paul
n/a Points
2015-03-26 11:42 pm

I have set up tmy gmail account (iMAP) in outlook 2007,  get one folder inunder gmail as all mail and another as In box.  I am unable to delete mail in :" all mail" folder.

Staff
22,364 Points
2015-03-27 9:38 am
Hello Akg,

The behavior you're talking has to do with Google basically not deleting messages. Check out this article about changing a setting in Outlook for this issue.

Regards,
Arnel C.
n/a Points
2015-03-31 2:49 am

Above steps is helpful for setting-up Outlook 2007 as an email client. This email client has 20 GB space for storing email items into PST format.

n/a Points
2015-03-31 11:35 pm

I have three folder saperatly with different names. If one email contins with this three names, the mail coming three times to all folders. If it is two emails then coming two time. How to rectify the same

Staff
22,364 Points
2015-04-02 9:26 am
Hello Augustin ej,

I'm sorry for the apparent replication of your email to the folders. The problem that you're having has to do with the rules that are being used to move the email to those folders. You need to look at the rules. If there is a separate move rule for each folder, then that is the reason you're seeing for the file duplication. We do not have control over that as that is specifically a mail client issue.

Regards,
Arnel C.
n/a Points
2015-04-06 5:49 am

i am configure gmail in outlook 2007 but my  password not accept ?????? Plez help me

Staff
14,318 Points
2015-04-06 9:56 am
Hello Pramod,

Thank you for contacting us. I would double-check your gmail password for misspellings, or possibly reset your password.

Also, here is a link to Google's official guide on how to "Use email clients with IMAP or POP"

Thank you,
John-Paul

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