The two most common causes of a "403 Forbidden" error are:

  • Incorrect File Permissions
  • "No Index" in .htaccess file is improperly used

Correcting a 403 Forbidden Error

  1. First, you will want to check the file permissions that each of your files has set. If a file or folder is set to "777" which is "world" writable for security reasons the 403 error will be displayed to protect your website from hacks. Folders should have the permissions set to "750" or "755" and files should be set to "644"
  2. Once you have verified all the permissions are correct and the issue still persists, you will need to check your .htaccess file. Please keep in mind that you can have multiple .htaccess files in your account, so you may need to search / modify .htaccess files other than public_html/.htaccess. For example, if you have an addon domain located at public_html/addon_domain, you'll need to check any .htaccess files within that folder as well. If one of the lines in the actual file says "Options All -Indexes" then simply remove "-Indexes" and save the file.

At this point if the issue still persists please contact support for further assistance in diagnosing the 403 forbidden error message.

Did you find this article helpful?

We value your feedback!

Why was this article not helpful? (Check all that apply)
The article is too difficult or too technical to follow.
There is a step or detail missing from the instructions.
The information is incorrect or out-of-date.
It does not resolve the question/problem I have.
How did you find this article?
Please tell us how we can improve this article:
Email Address
Name

new! - Enter your name and email address above and we will post your feedback in the comments on this page!

Like this Article?

Related Questions

Here are a few questions related to this article that our customers have asked:
Ooops! It looks like there are no questions about this page.
Would you like to ask a question about this page? If so, click the button below!
Ask a Question

Post a Comment

Name:
Email Address:
Phone Number:
Comment:
Submit

Please note: Your name and comment will be displayed, but we will not show your email address.

0 Questions & Comments

Post a comment

Back to first comment | top

Need more Help?

Search

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!