In this tutorial:

You can set up Outlook 2010 to receive and send email hosted at InMotion Hosting. If you're need setup information for a different version of Outlook, click here.

Setup Guide

  1. First, open Outlook 2010 on your computer. Our first step is to add a new email account.
  2. Click File, and then Add Account.
  3. On the New Account screen, click the "Manually configure server settings" radio button and click Next
  4. Select "Internet E-Mail" on the next screen and click Next.
  5. Use the information below to help fill in the settings for your new email account.

    User Information
    Your NameInsert your full name here. This name will appear on all your sent email.
    Email AddressPut in your full email address, for example kevin@example.com
    Server Information
    Account TypeSelect POP3 if you want the emails to be downloaded to Outlook. Select IMAP if you want the emails to remain on your hosting server.
    Incoming Mail ServerIf your domain is pointed to InMotion the incoming mail server is mail.example.com.
    Outgoing Mail ServerThis will be the same as your Incoming Mail Server, mail.example.com.
    Login Information
    User NameThis will be your full email address. For example, kevin@example.com
    PasswordThis is the password for the email account you listed above, and not the password for your cPanel.
    Outgoing Server TabNext click on the More Settings... button and make the following modifications:

    Outgoing Server Tab: On the outgoing Server Tab, make sure that "My outgoing server requires authentication" is checked, as well as "Use same settings as my incoming mail server"
    Advanced TabBy default you do not need to change anything here, however if you are having trouble sending email then you can change the port settings here.
  6. Click OK to get back to the Account Settings screen, and then click on Next.

    Congratulations, you have added your email account to Outlook 2010!

Troubleshooting

If you are getting any errors when setting up Outlook 2010, please see the faq on this page.

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Related Questions

Here are a few questions related to this article that our customers have asked:
Problem with Outlook 2010
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n/a Points
2014-06-14 9:02 pm

trouble connecting to my server using outlook 2010

Staff
25,212 Points
2014-06-15 8:40 am
Hello Albert,

What type of error message are you getting when trying to connect?

Kindest Regards,
Scott M
n/a Points
2014-06-30 12:51 pm
  • Suddenly I am unable to receive on Outlook (2010). Incoming mail is there on Outlook.com; Windows Live Mail; my ISP's Web Mail site but nothing on Outlook. Don't even get a progress bar when clicking "Send & Receive". Appears to do nothing at all. I'm not aware of changing any settings 
Staff
14,746 Points
2014-06-30 1:01 pm
Hello Bill,

Thank you for your question. I would first try restarting Outlook, just to make sure it has not just crashed, or is having a software issue.

Next, check your outlook settings, to make sure they are correct. I have seen Outlook drop or change settings randomly.

If you are using your domain for the mail server settings (such as mail.example.com), make sure the domain has not expired. You can view expiration dates in the Whois information.

If everything there looks good, performing a Ping/Tracert to your mailservers, can help narrow down where your connection is being delayed.

You can also try communicating with your mailserver via TELNET.

If you are still experiencing issues after checking all that, I recommend contacting whoever is hosting your email, and having them review the logs in real-time, while you are attempting to connect.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-07-02 12:28 pm

Thanks for the reply John-Paul. Tried everything. Re-installed Office twice with same results. Does nothing. Won't react to Send & Receive.

Staff
14,746 Points
2014-07-02 1:20 pm
Hello Bill,

I am happy to help, but will need the results of your tests to assist further. Did the server respond when you attempted to communicate via TELNET?

What was the result of your Ping/Tracert?

What mailserver are you attempting to connect to?

Were you able to contact your email hosting company, so they can review the logs? What did they say?

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-07-02 3:19 pm

Hi John-Paul

Looks like I stumbled on to the solution!!! All had to do with Send/Receive Groups. When I fiddled around with that all the missing email showed up.

n/a Points
2014-11-12 1:18 pm

Hi there!

I am having trouble with Outlook as well. What did you mean by "fiddling with the groups?"

Thank you!

Marie

n/a Points
2014-07-23 9:56 am

hi 

i m trying to configer my out look acc. in my computer ,but whenever i click on it ,one error is showing,

(cannot open your default e-mail folders,the information store could not be opened)

plz help me

Staff
14,746 Points
2014-07-23 11:15 am
Hello rahul,

Thank you for contacting us today. I saw a similar problem posted in the Official Microsoft Forums, and they suggested Re-creating the Outlook Profile.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-08-20 11:38 am

Good day,

i have a prolem in openning my outlook

 

Staff
14,746 Points
2014-08-20 11:50 am
Hello john,

Thank you for contacting us today. We are happy to assist you, but will need some additional information.

What happens when you try to open Outlook?

Are you getting any errors? What are the errors?

Are you using Outlook 2010?

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-08-20 12:02 pm

i can't access my outlook

Staff
25,212 Points
2014-08-20 12:12 pm
Hello Dzivhu,

Your question is very vague. Outlook is a program that connects to mail servers once it starts up. If the program is not starting up, that would not have anything to do with your email servers. Are you having trouble getting it to activate at all? Or are you having trouble getting it to connect to an email account on a hosting server?

Kindest Regards,
Scott M
n/a Points
2014-08-20 12:06 pm

when i click it to open it requires password, of which i type the one i used when creating an outlook and rejects it

Staff
25,212 Points
2014-08-20 12:14 pm
Hello John,

If I am understanding correctly, you are using the Outlook program and not the Outlook.com email account, is that correct?

Kindest Regards,
Scott M
n/a Points
2014-08-20 12:11 pm

it rejects my password, it keeps on saying wrong password but it doesn't give me option to change it

Staff
25,212 Points
2014-08-20 12:18 pm
Hello John,

If you mean that Outlook is trying to connect to an email account, you will use the password for that email account. If it is incorrect, you will need to change the settings in Outlook where the password is entered. Assuming Outlook 2010, you can use this article to find your settings.

Kindest Regards,
Scott M
n/a Points
2014-08-20 1:45 pm
how to reset a password of the outlook
Staff
14,746 Points
2014-10-08 4:16 pm
Hello John,

Thank you for your question. Here is a link to our guide on Changing your email password in cPanel or Webmail.

After changing your email password, you can then update the password in Outlook.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2014-10-08 4:07 pm

Hello I need some help on the office computer we run Outlook 2010 i also want to run this on my laptop and accses the same e-mails is this possiable if so how?

Staff
14,746 Points
2014-10-08 4:30 pm
Hello Robert,

Thank you for your question. Yes, it is possible to access the same emails on different devices.

It is recommended to set them all up with the IMAP settings. This leaves the emails on the server by default, and allows your accounts to access the same emails.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2014-12-10 5:09 pm

Hello!

I follow all steps of tutorial, then get this error message: outlook cannot conect you to your outgoing smtp server...

What's wrong?

Thanks!

Staff
22,939 Points
2014-12-10 5:14 pm
Hello Flo,

Sorry you're having problems with connecting to the mail server. We do need more information from you, though. What settings did you use? Connection issues with the mail server are the result of incorrect email server settings 99.9% of the time. You can find your settings here.

If you are using the correct settings and still require more assistance, then please provide us your domain name for your account (if you are an InMotion customer).

Kindest regards,
Arnel C.
n/a Points
2015-01-05 11:00 am

I am having trouble getting my outlook switched over from windstream hosting to office365. I went through all the steps to add the account and when I click test/next it says it is able to log to the incoming server but it times out with an error on sending the test message...

Staff
22,939 Points
2015-01-05 11:46 am
Hello Melissa,

Sorry to hear that you're having problems with the setup of the Office365 client. You have not given us much information about your account other than to say that you're "switching from Windstream Hosting to Office365. " Unfortunately, that is still vague, as I'm not sure if you have an account with Microsoft or if you're trying to configure a different email client (a newer version of Microsoft's software) to your current email host.
If your email host has become Microsoft, then you should refer to their support services and documentation. Check out this article about setting accounts for Office 365.

If you are simply using Office 365 (instead of your Windstream account's software) to access your email, then, you will need to know your email settings and properly configure the incoming and outgoing settings so that it properly connects to the mail server. The same steps may differ slightly from version to version, but the same setting are required for the email client to connect to the mail server . If you recently changed the URL for your website and email, then you may be going through DNS propagation where the URL is still changing to the new address.

I hope this helps to answer your question, please let us know if you require any further assistance.

Regards,
Arnel C.
n/a Points
2015-01-05 12:59 pm

Same email address, I'm simply switching servers. I've gone through the process of setting up a new profile on my desktop outlook and have plugged in the server info from my office365 online settings and when I test the settings it can complete the connection with the incoming server but it times out when waiting for the response from the outgoing server. I've double checked to make sure I typed and clicked all the right things during setup. 

Staff
22,939 Points
2015-01-05 1:18 pm
Melissa,

Sorry to hear that you're having problems with the SMTP settings. However, if you're trying to connect to Microsoft Outlook's SMTP settings and you're getting errors, then you need to speak either with your ISP (Internet Service Provider) or Microsoft's support. We are neither, and we cannot troubleshoot why the SMTP server settings would not be working between your computer and the Microsoft mail server. If you were connecting to our mail servers, then we could troubleshoot the issue.

My apologies that I can't help you directly, but I hope you're able to find assistance through your ISP or Microsoft to quickly resolve the issue.

Kindest regards,
Arnel C.
n/a Points
2015-01-05 1:07 pm

Never mind. I got it. Had to change the port # info

n/a Points
2015-01-05 11:23 am

My Outlook used to open the first email when opened it. Somehow it changed to where I have to doublle click on the email to open. How do I return it to the pre-opened setup?

Staff
22,939 Points
2015-01-05 11:57 am
Hello Mike,

Thanks for the comment and sorry for the problem with Outlook. We're not sure of your exact version of Outlook, but you should be able to find the option in Outlook for Message Handling (generally under Tools>Options>Preferences>Email options) and then you can select the behavior of how Outlook handles the email. If the behavior has been changed in the software, you will need to consult with Microsoft support for further assistance.

Regards,
Arnel C.
n/a Points
2015-01-05 12:08 pm

There is no tools option on my 2010 version of Outlook.

Staff
22,939 Points
2015-01-05 1:02 pm
Hello Mike,

Since you're using Microsoft Outlook 2010, check out Microsoft's documentation on Making changes to the Reading Preview Pane. This article is found directly with Microsoft for Outlook 2010 and should provide you the answer you seek. If the reading behavior still remains the same, then you will need to consult with Microsoft's support for further assistance.

Regards,
Arnel C.
n/a Points
2015-01-05 1:11 pm

That did it thank you!!!!!

n/a Points
2015-02-04 5:40 pm
Wasnt able to figure it out until i saw the video and used the port that was used there.
Other than that, this article was great! Thanks for all your help
n/a Points
2015-02-10 2:38 am

Hello Mike ,

I am getting error in the last phase when i click on next button for testing mail configuration.

kindly tell me what details to be put in incoming and outgoing mail server.

Staff
14,746 Points
2015-02-10 11:35 am
Hello Birju,

Thank you for your email question. You can view your specific email settings in cPanel, including your incoming/outgoing mail servers.

Thank you,
John-Paul

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