In this tutorial:

You can set up Outlook 2010 to receive and send email hosted at InMotion Hosting. If you're need setup information for a different version of Outlook, click here.

Setup Guide

  1. First, open Outlook 2010 on your computer. Our first step is to add a new email account.
  2. Click File, and then Add Account.
  3. On the New Account screen, click the "Manually configure server settings" radio button and click Next
  4. Select "Internet E-Mail" on the next screen and click Next.
  5. Use the information below to help fill in the settings for your new email account.

    User Information
    Your NameInsert your full name here. This name will appear on all your sent email.
    Email AddressPut in your full email address, for example kevin@example.com
    Server Information
    Account TypeSelect POP3 if you want the emails to be downloaded to Outlook. Select IMAP if you want the emails to remain on your hosting server.
    Incoming Mail ServerIf your domain is pointed to InMotion the incoming mail server is mail.example.com.
    Outgoing Mail ServerThis will be the same as your Incoming Mail Server, mail.example.com.
    Login Information
    User NameThis will be your full email address. For example, kevin@example.com
    PasswordThis is the password for the email account you listed above, and not the password for your cPanel.
    Outgoing Server TabNext click on the More Settings... button and make the following modifications:

    Outgoing Server Tab: On the outgoing Server Tab, make sure that "My outgoing server requires authentication" is checked, as well as "Use same settings as my incoming mail server"
    Advanced TabBy default you do not need to change anything here, however if you are having trouble sending email then you can change the port settings here.
  6. Click OK to get back to the Account Settings screen, and then click on Next.

    Congratulations, you have added your email account to Outlook 2010!

Troubleshooting

If you are getting any errors when setting up Outlook 2010, please see the faq on this page.

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Related Questions

Here are a few questions related to this article that our customers have asked:
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n/a Points
2014-06-14 9:02 pm

trouble connecting to my server using outlook 2010

Staff
20,113 Points
2014-06-15 8:40 am
Hello Albert,

What type of error message are you getting when trying to connect?

Kindest Regards,
Scott M
n/a Points
2014-06-30 12:51 pm
  • Suddenly I am unable to receive on Outlook (2010). Incoming mail is there on Outlook.com; Windows Live Mail; my ISP's Web Mail site but nothing on Outlook. Don't even get a progress bar when clicking "Send & Receive". Appears to do nothing at all. I'm not aware of changing any settings 
Staff
10,207 Points
2014-06-30 1:01 pm
Hello Bill,

Thank you for your question. I would first try restarting Outlook, just to make sure it has not just crashed, or is having a software issue.

Next, check your outlook settings, to make sure they are correct. I have seen Outlook drop or change settings randomly.

If you are using your domain for the mail server settings (such as mail.example.com), make sure the domain has not expired. You can view expiration dates in the Whois information.

If everything there looks good, performing a Ping/Tracert to your mailservers, can help narrow down where your connection is being delayed.

You can also try communicating with your mailserver via TELNET.

If you are still experiencing issues after checking all that, I recommend contacting whoever is hosting your email, and having them review the logs in real-time, while you are attempting to connect.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-07-02 12:28 pm

Thanks for the reply John-Paul. Tried everything. Re-installed Office twice with same results. Does nothing. Won't react to Send & Receive.

Staff
10,207 Points
2014-07-02 1:20 pm
Hello Bill,

I am happy to help, but will need the results of your tests to assist further. Did the server respond when you attempted to communicate via TELNET?

What was the result of your Ping/Tracert?

What mailserver are you attempting to connect to?

Were you able to contact your email hosting company, so they can review the logs? What did they say?

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-07-02 3:19 pm

Hi John-Paul

Looks like I stumbled on to the solution!!! All had to do with Send/Receive Groups. When I fiddled around with that all the missing email showed up.

n/a Points
2014-11-12 1:18 pm

Hi there!

I am having trouble with Outlook as well. What did you mean by "fiddling with the groups?"

Thank you!

Marie

n/a Points
2014-07-23 9:56 am

hi 

i m trying to configer my out look acc. in my computer ,but whenever i click on it ,one error is showing,

(cannot open your default e-mail folders,the information store could not be opened)

plz help me

Staff
10,207 Points
2014-07-23 11:15 am
Hello rahul,

Thank you for contacting us today. I saw a similar problem posted in the Official Microsoft Forums, and they suggested Re-creating the Outlook Profile.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-08-20 11:38 am

Good day,

i have a prolem in openning my outlook

 

Staff
10,207 Points
2014-08-20 11:50 am
Hello john,

Thank you for contacting us today. We are happy to assist you, but will need some additional information.

What happens when you try to open Outlook?

Are you getting any errors? What are the errors?

Are you using Outlook 2010?

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-08-20 12:02 pm

i can't access my outlook

Staff
20,113 Points
2014-08-20 12:12 pm
Hello Dzivhu,

Your question is very vague. Outlook is a program that connects to mail servers once it starts up. If the program is not starting up, that would not have anything to do with your email servers. Are you having trouble getting it to activate at all? Or are you having trouble getting it to connect to an email account on a hosting server?

Kindest Regards,
Scott M
n/a Points
2014-08-20 12:06 pm

when i click it to open it requires password, of which i type the one i used when creating an outlook and rejects it

Staff
20,113 Points
2014-08-20 12:14 pm
Hello John,

If I am understanding correctly, you are using the Outlook program and not the Outlook.com email account, is that correct?

Kindest Regards,
Scott M
n/a Points
2014-08-20 12:11 pm

it rejects my password, it keeps on saying wrong password but it doesn't give me option to change it

Staff
20,113 Points
2014-08-20 12:18 pm
Hello John,

If you mean that Outlook is trying to connect to an email account, you will use the password for that email account. If it is incorrect, you will need to change the settings in Outlook where the password is entered. Assuming Outlook 2010, you can use this article to find your settings.

Kindest Regards,
Scott M
n/a Points
2014-08-20 1:45 pm
how to reset a password of the outlook
Staff
10,207 Points
2014-10-08 4:16 pm
Hello John,

Thank you for your question. Here is a link to our guide on Changing your email password in cPanel or Webmail.

After changing your email password, you can then update the password in Outlook.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2014-10-08 4:07 pm

Hello I need some help on the office computer we run Outlook 2010 i also want to run this on my laptop and accses the same e-mails is this possiable if so how?

Staff
10,207 Points
2014-10-08 4:30 pm
Hello Robert,

Thank you for your question. Yes, it is possible to access the same emails on different devices.

It is recommended to set them all up with the IMAP settings. This leaves the emails on the server by default, and allows your accounts to access the same emails.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul

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