InMotion Hosting Support Center
MS Outlook 2013 example installationIn this tutorial we will show you how to setup MS Outlook 2013 to check your email. Outlook 2013 is an email client that can send and receive e-mail from your personal computer.

You must create the email address in cPanel before setting it up in Outlook 2013.

Make sure your DNS points to our servers.

If you are unsure what your email settings are, you can find them with our Email Configuration tool.

Here are links to our other Outlook guides:

Setting up Outlook 2013

  1. When you first open Outlook, it will provide a "Welcome to Outlook 2013" message, click the Next button.
  2. The next screen will ask "Do you want to set up Outlook to connect to an email account?" choose Yes and click the Next button.
  3. On the Auto Account Setup menu, select the option for Manual setup or additional server types, then click Next.
    manually setting up outlook 2013
  4. On the Choose Service menu, click the POP or IMAP option then click the Next button.
  5. You will then see the POP and IMAP Account Settings menu, fill in the fields.
    Entering Email credentials for outlook 2013
    Below is a description of the fields:
    Your Name Enter the name you want people you email to see, such as: John Smith
    Email Address Enter your full email address, such as:
    Account Type Choose if you want to use POP or IMAP. By default, POP downloads and removes your emails from the server, while IMAP leaves them on the server. Here is a link to an article that explains the differences in more detail. In my tests, I am setting up a POP account.
    Incoming mail server
    Standard settings:  (Replace with your actual domain)
    SSL Settings: (Replace the XX with the numbers from your server name)
    Outgoing mail server (SMTP) Standard settings:  (Replace with your actual domain)
    SSL Settings: (Replace the XX with the numbers from your server name)
    User Name  Enter your full email address, such as:
    Password  Enter the password you for this email address.
    Remember password  I recommend checking this box, so Outlook will save your password.
    Require logon using Secure Password Authentication Do not check this box.
  6. Click the More Settings button.
    Additional options
  7. Click the Outgoing Server tab.
    Check "My outgoing server (SMTP) requires authentication".
    Check "Use same settings as my incoming mail server".
    SMTP settings in Outlook 2013
  8. Click the Advanced tab.

    Enter your settings, below is a description of the available options.
    Incoming Server
    Choose your preferred settings, below are the available options.
    Standard (POP3): 110
    Standard (IMAP): 143
    SSL (POP3): 995
    SSL (IMAP): 993
    This server requires an encrypted connection (SSL) Click this if you are using the SSL option.
    Outgoing Server
    Standard: 25* or 587
    SSL: 465
    *Often times, ISP's will block this port for use with their email. You may want to consider using port 587, or the secure settings.
    Use the following type of encrypted connection:
    Standard: None
    SSL: SSL
  9. Click the OK button.
  10. Click the Next button, Outlook will test the the account settings.
    Testing the email settings in outlook 2013
  11. You will see two tasks: Log onto incoming mail server, and, Send test e-mail message. When they are complete, Close button.
  12. You will see a message stating "You're all set!" click the Finish button.

Subscribe to IMAP Inbox

If you just setup Outlook with the IMAP option, I recommend subscribing to your Inbox in Outlook 2013. You will then be able to access and sync your email folder across devices.

Congratulations, now you know how to setup your email account in Microsoft Outlook 2013!

Support Center Login

Social Media Login

Social Login Joomla

Related Questions

Here are a few questions related to this article that our customers have asked:
503 Error and rejected email
Sending of message failed
Would you like to ask a question about this page? If so, click the button below!
Ask a Question
n/a Points
2014-03-17 6:04 pm

I am assuming that Step 8 box, 2nd column, 2nd row, should read "Click this IF you are using the SSL option.

23,492 Points
2014-03-18 9:18 am
Hello Paul,

Thank you for letting us know. I have updated the article and added the missing word.

If you have any further comments, feel free to post them below.
Thank you,

n/a Points
2014-04-08 12:53 am

I have set up my email ok.. I jusrt want to secure it with a password, so no one else would have access to it. I would prefer NOT to secure windows.

There is no where to set it. only 3 options "General "Out going service and advance"


Thank you

11,186 Points
2014-04-08 7:48 am
Unfortunately, I am unaware of a way to set a secondary password within Outlook and you would need to lock the computer itself.
n/a Points
2014-04-19 9:23 am

This article is pretty thorough, but does not discuss the issue of subscribing to your INBOX in order to receive emails, so even if the test function is successful you might end up being able to send email but not view incoming mail.

Please refer to the following additional support article:

23,492 Points
2014-05-05 4:27 pm
Hello Terry,

Thank you for letting us know. I have added a link to the guide on how to subscribe to the IMAP Inbox, on the bottom of this article.

If you have any further questions, feel free to post them below.
Thank you,

2014-05-28 1:32 am
I'm a novice and my question is if I set up forwarding in which case I have. Will configuring my email accounts
necessary? I have Gmail, Yahoo and Microsoft account. Which are not auto setup in your choices.
11,186 Points
2014-05-28 8:06 am
If you have set up forwarding, you will be checking the email accounts that the mail is forwarded to. If you have not already set up these accounts that the mail is being forwarded to, you will need to do so, but any new accounts that are forwarding to others will not need to be set up.
n/a Points
2014-07-27 1:02 pm

hello my server requires additional human verification me on that issue

37,753 Points
2014-07-27 6:34 pm
Hello Prakhar,

I am unsure what you mean by additional human verification. Could you please explain it in specific detail so we may try to assist?

Kindest Regards,
Scott M
n/a Points
2014-07-28 12:50 am

it requires captcha for human verification, hence it returns invalid login information although they are correctvisit link for more info

37,753 Points
2014-07-28 8:46 am
Hello Prakhar,

Thank you for the link. I see what you mean now. The Outlook SMTP connection should not require that since it is a client connecting to a server, I wouldn't think. Does Outlook give any specific error message when trying to connect to the server?

Kindest Regards,
Scott M
n/a Points
2014-07-28 1:55 pm

It does not give any error but keep on asking the password again and againI have used these settings

  • Incoming Mail Server:
  • Outgoing Mail Server:
9,968 Points
2014-07-28 2:06 pm
Hello Prakhar,

You can usually generate an application specific password for Outlook to use if your mail server requires an additional level of verification.

You'd have to ask your mail host for the exact specifics of how to do this for your specific mail server. For instance if you were using as your mail server, you would just click on <strong>Security Info</strong> under <strong>Overview</strong> and then click on <strong>Create a new app password</strong> under the <strong>App Passwords</strong> section within the webmail interface. Then use the app password it gives you inside your Outlook desktop client.

Please let us know if you had any further questions at all.

- Jacob
n/a Points
2014-08-07 10:57 am


I'm using outlook 2010 i would like to setup my outlook for two emails, almost as if my using to outlok programs.  SO that when I open outlook it asks me which account i want to enter, and NOT have it on the same page?? We had it like this someone else set it up like that but had to reboot computer.

11,186 Points
2014-08-07 11:04 am
To do so, you would simply set up multiple profiles in Outlook. This guide on Microsoft's website will guide you through the process:
<a href="">How to create profile and set up an e-mail account in Outlook</a>
n/a Points
2014-08-25 6:05 am
How can I add a password so when I start Outlook 2007 No one can see my inbox. FOR MAC
37,753 Points
2014-08-25 11:28 am
Hello Nain,

Generally it is assumed that the person opening the program on the computer is the person to which that account is assigned. To my knowledge, Outlook does not have an additional password to enter when the program is started.

Kindest Regards,
Scott M
n/a Points
2014-09-10 10:00 pm
This is the best tips that I have ever seen for outlook setting up.
n/a Points
2014-11-18 4:45 am
litlke helpfulll
n/a Points
2015-01-12 6:37 pm

I'm curious as to how to get an outlook email address and fix it into the outlook program.

23,492 Points
2015-02-04 12:56 pm
Hello Robert,

Thank you for contacting us about Outlook. You must sign up for an account through to create your email address.

Then, follow the above guide and enter the IMAP or POP settings provided by Microsoft here.

If you have any further questions, feel free to post them below.

Thank you,
n/a Points
2015-02-02 2:43 pm

Hey Guys, great info for the outlook setup instructions - now that outlook has been released for iOS, I was wondering if you could provide an udpate that ties the above instructions into the more limited field options for the iOS setup.  



32,847 Points
2015-02-02 2:50 pm
Hello Colin,

I will look into the possibility of writing article (as I'm the main Apple user in this group). Thanks for the request! If you have any further questions or comments, please let us know.

Arnel C.
n/a Points
2015-02-03 2:34 pm

I followed these directions, and have my inbox now syncing with Outlook 2013. But none of my folders are showing/syncing. And if I access my webmail remotely, I'm finding Outlook is not updating the server for changes I made on my laptop. Help, please.


11,186 Points
2015-02-03 2:35 pm
Are you using POP or IMAP? If using POP, changes are not synced between devices and would need to be changed to IMAP.
n/a Points
2015-02-03 5:06 pm

Ok. I do have it as POP. Does this mean I need to remove the account & put it back on as an IMAP? I cannot seem to just change it from POP to IMAP?

11,186 Points
2015-02-03 5:20 pm
To do so, you will indeed need to remove the POP account and set it up as IMAP.
n/a Points
2015-02-04 7:40 am


I have had my live e-mail account going to my outlook 2013 e-mail for some time but in the last couple of days my outlook has not been receiving the e-mails. I press "send/recieve" and outlook say it is contacting the server but the e-mails are not coming through. I know I am getting e-mails as they are coming through on my phone just not to my outlook. I have gone into "account settings" and checked everything is set up ok, as per the above instructions and it is telling me everything is ok. However if I try to repair the connection it comes up with an error as per below. Cabn you offer any advice to how to solve this?




23,492 Points
2015-02-04 12:41 pm
Hello Gavin,

Thank you for contacting us today. Since you are getting an error Establishing network connection, have you confirmed the internet is working on this computer? For example, are you able to navigate to other websites, such as, or

Also, in your screenshot, it suggests "You may need to turn off Work Offline to automatically configure this account." This message suggests you may be set to Work Offline.

"When you’re ready to work online again, click Send / Receive > Work Offline. The button text doesn’t change, but it’s only highlighted when you’re working offline. Working Offline on the status bar also goes away when you’re working online." I found this in the Official Microsoft website.

If this doesn't help, perform a Ping / Traceroute to your nameservers. This will provide specific clues/evidence of the route you are taking to the Mail server.

If your problems persist you may have to contact the email host for, and verify there isn't a problem on their end.

If you have any further Outlook questions, feel free to post them below.

Thank you,
n/a Points
2015-02-25 1:53 pm

My send/receive works fine for the auto settings in Outlook 2013, but if i want to manually receive (as in when i'm on phone with client, they send me a doc and i can seee their email on the server), manual s/r seems to do nothing. It doesn't automatically display the s/r dialogue box, and when i click on it, only shows the send bar and info...


Any suggestions?

37,753 Points
2015-02-27 9:58 am
Hello Aumigod,

Unfortunately unless it is a connection settings error, we are not able to test email client errors. That type of issue would lie within the client itself. Have you checked Microsoft/Outlook support to see if they have heard of the issue?

Kindest Regards,
Scott M
n/a Points
2015-04-06 10:43 pm

I have a problem that no-one else can solve - want to give it a try??

I recently installed Home and Office 2013, set up outlook without much trouble.

However if Outlook is open on my PC my android phone can't conect to the email server.

If I close outlook on my PC then my phone connects to my email server with out any problem. It is 100% repeateble - Outlook running on PC, phone will not connect. Close outlook and my phone connects just fine.

Any help will be very much appreciated



37,753 Points
2015-04-07 8:08 am
Hello Tony,

If you are one of our customers you may want to contact our Live Support and have them check the logs while you connect to the server. They may be able to see something, but off the top of my head I cannot think of anything that would cause that.

Kindest regards,
Scott M
n/a Points
2015-04-28 3:39 pm


I set up my outlook client but I don't receive any email. I just can view the sent emails. I configured with other email clients and I don`t have any problems. 

P.D. I followed the step by step using IMAP



37,753 Points
2015-04-28 5:04 pm
Hello Gino,

Did you check the article on troubleshooting when you cannot receive email?

Kindest Regards,
Scott M
n/a Points
2015-05-03 7:45 am

Hello i manage to get my email configured on outlook 2013 but problem is it prompts for password everytime i press send & recieve, i have done almost everything sugested on google like altering the registries, changing the data folder, recreating profiles, checking credentials etc etc

I have a admin account on same laptop and outlook runs fine but when i operate my other account it frustrates me with passwrod prompt.

evry time i recreate profile with all data and press next it asks me password 2 times which is not required on other laptops and also when the profile is created and i reopen account setting my password place is blank this happens all the time

i can appreciate if you can help me settle this issue !

37,753 Points
2015-05-03 8:26 am
Hello Gaurish,

The only thing we truly can assist on is to ensure your connection settings are correct. Be sure you also have the SMTP authentication enabled with the proper username and password. This can sometimes cause issues if it is not enabled, particularly causing a popup asking for network login. If that is also correct, the next step would be to contact Microsoft's Outlook support to see if they can assist. It is highly probable that it is some setting in the Outlook client since this is not a widespread issue.

Kindest Regards,
Scott M
n/a Points
2015-05-22 12:52 pm

I am having trouble with my domain name on the incoming mail server and outgoing mail server part on Number 6.  I don't know what this is.   Can you point me in the right direction?  Thanks

23,492 Points
2015-05-22 1:34 pm
Hello Sara,

Thank you for contacting us. You can view your own specific email settings in cPanel at any time.

Thank you,
n/a Points
2015-07-30 7:51 am

Hi there, 


I tried to follow your instructions, but when I did a test I got these messages:

Log onto incoming mail server (POP3): Outlook cannot connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).


Send test e-mail message: None of the authentication methods supported by this client are supported by your server.

What did I do wrong?

23,492 Points
2015-07-30 11:21 am
Hello Em,

Thank you for contacting us. I first recommend verifying your settings are correct, you can view your email settings in cPanel at any time.

Next, try the alternate settings. For example, if you are using non-SSL settings, try the SSL settings (or vice versa). This changes the port and can help, if you are on a network that blocks email ports.

Thank you,
n/a Points
2016-02-18 4:21 am


am tryino to configure my outlook 2013 with my work email but keep getting these error messages

Log onto incoming mail server (IMAP): The connection to the server failed.

Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

Kindly assist

23,492 Points
2016-02-18 11:12 am
Hello Liz,

Thank you for contacting us. As a test, try rotating your email settings. For example, if you are using the non-SSL settings, try the SSL settings (and vice versa).

If your problems persist, check your mail logs for additional errors, or records of your transmissions.

If you have any further questions, feel free to post them below.

n/a Points
2016-03-29 11:29 pm

Dear super amazing brilliant Staffers,

Thank you so far for really awesome support and service. The one last thing I cannot seem to get figured out is how to sync Outlook 365 with the web calendars I can see via horde, roundecube, squirrelmail, webcal, booked, or any of the other calendar applications. I have seemingly made Outlook work with the email accounts, now I would like to know if I can set up 8-10 calendars that can all share and interact with eachother via Outlook.

Thank you!!

32,847 Points
2016-03-30 4:20 pm
Hello Abby,

Unfortunately, the web calendar option in Outlook requires that you use an Exchange Server or a third party solution that you would need to load to make it work. Apologies that we do not have a direct solution for this issue. If you have any further questions or comments, please let us know.

Arnel C.
n/a Points
2016-06-25 8:36 am

Dear ,

God Bless you. It helped me alott.You Made it very easy by adding Snapshots & Visuals.

Suggestion : Pls See below i suggest it will increase understanding

Incoming mail server : Alongwith this give example in bracket []further you should have also mention that we can also set outgoing & incoming server to Dafaulty setting means at " None" Neither select TLS or SSLanyways thnx a lot for this easy access to configurationADNAN HAIDER 

Post a Comment

Email Address:
Phone Number:

Please note: Your name and comment will be displayed, but we will not show your email address.

47 Questions & Comments

Post a comment

Back to first comment | top

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!