Introducing InMotion Premier Care: Managed Hosting Without the Maintenance

Managing a VPS or Dedicated Server shouldn’t require a full-time systems administrator. Yet most hosting providers sell you bare infrastructure and expect you to handle security monitoring, backup configuration, software licensing, and technical support separately.

InMotion Hosting built Premier Care to solve that problem. It’s an exclusive bundle that combines everything businesses actually need to run production websites—professional support, security monitoring, backup storage, cPanel licensing, and expert consulting—in one package. No other hosting provider offers this combination of services.

What Premier Care Delivers

Premier Care isn’t just another support tier. It’s a complete operational package designed for professionals who want reliable hosting without constant maintenance.

Launch Assist

Launch Assist provides consulting hours with our Solutions team. Use these hours for website migrations, custom server configuration, performance tuning, software installation, firewall setup, or optimization work.

Think of Launch Assist as having expert technical help on retainer. When you’re moving a complex WordPress multisite installation, configuring custom PHP settings, or troubleshooting performance bottlenecks, Launch Assist gives you direct access to specialists who handle these tasks daily.

While Launch Assist hours will eventually expire, you can use them whenever you need technical assistance during setup and beyond. Most customers use these hours during initial migration and configuration, then tap them again when launching new projects or scaling infrastructure.

cPanel License

Premier Care is designed to run on top of a cPanel-licensed server, but the cPanel license is billed separately from the Premier Care bundle. You’ll carry both line items on your invoice:

• VPS Hosting: cPanel Admin 5
• Dedicated Servers: cPanel 100
• High Capacity Servers: cPanel 100

The license tier is matched to the server class so you have the account capacity each environment is built for. Premier Care covers the managed services layer (Monarx malware defense, expanded backups, APS priority, and InMotion Solutions consulting hours), while the cPanel license covers control panel access and per-account limits.

Enterprise-Grade Backup Storage

Premier Care includes substantial backup capacity that scales with your hosting plan:

• High Capacity Servers: 1TB to 4TB of automated backup storage
• Dedicated Servers: 500GB of automated backup storage
• VPS Hosting: 300GB of automated backup storage

The gracious backup space is enough capacity to protect multiple websites, applications, databases, and server configurations without running out of room. Your backups run automatically, and restoration is straightforward when you need it.

For context, 500GB of backup storage purchased separately would cost $90 per month. With VPS, 300GB represents a $54 per month value. Premier Care includes this as part of the bundle.

InMotion Hosting’s Backup Manager infrastructure runs on Ceph storage systems built for scalability, performance, and redundancy. Your data is stored off-site from your production server, protecting against hardware failures, data center issues, and server compromises.

Need more capacity? Purchase additional backup space in 10GB blocks directly from the AMP Marketplace. Your backup infrastructure scales as your business grows.

Proactive Security with Monarx

Monarx provides intelligent malware defense that monitors your websites and applications continuously. When threats appear, Monarx detects and mitigates them automatically before they cause damage.

This is proactive security, not reactive cleanup. Instead of discovering malware after it’s already compromised your site, Monarx stops threats as they emerge. For agencies managing client websites or businesses that can’t afford downtime, this protection runs in the background constantly.

Advanced Product Support (APS)

Premier Care customers get Advanced Product Support across both VPS and Dedicated Server plans. This means your support tickets move to the front of the queue, and you get access to our most experienced technical staff.

When something breaks at 2 AM, APS ensures you reach someone who can actually solve the problem—not an automated system or outsourced support reading from scripts. Response times are faster, and resolutions come from people who understand complex server configurations.

24/7 Human-Based Support

All Premier Care customers receive 24/7 support from real people. No forced chatbots. No forced AI assistants reading knowledge base articles. Actual humans who understand hosting infrastructure and can troubleshoot problems in real-time.

This support continues for the life of your Premier Care subscription. Combined with APS, you get both accessibility and expertise whenever technical issues arise.

What’s Included in Premier Care by Plan

Here’s everything included with Premier Care:

VPS Hosting with Premier Care

• 300GB Automated Backup Storage ($54/mo value)
• Proactive Security Powered by Monarx ($19.99/mo value)
• Launch Assist: White-glove Onboarding and Server Setup ($199 value)
• 24/7 Advanced Product Support
• Premier Care bundle: $60/month
• Plus: cPanel Admin 5 license: $25.50/month
• Plus: Hosting Plan

Dedicated Servers with Premier Care

• 500GB Automated Backup Storage ($90/mo value)
• Proactive Security Powered by Monarx ($19.99/mo value)
• Launch Assist: White-glove Onboarding and Server Setup ($199 value)
• 24/7 Advanced Product Support
• Premier Care bundle: $60/month
• Plus: cPanel 100 license: $49.99/month
• Plus: Hosting Plan

High Capacity Servers with Premier Care

• 1TB-4TB Automated Backup Storage
  • CC-1000: 1TB ($180/mo value)
  • CC-2000: 2TB ($360/mo value)
  • CC-3000: 3TB ($540/mo value)
  • CC-4000: 4TB ($720/mo value)
• Proactive Security Powered by Monarx ($19.99/mo value)
• Launch Assist: White-glove Onboarding and Server Setup ($199 value)
• 24/7 Advanced Product Support
• Premier Care bundle: $60/month
• Plus: cPanel 100 license: $49.99/month
• Plus: Hosting Plan

cPanel Hosting for Shared & WordPress

Premier Care is also available for Shared and cPanel WordPress customers with features appropriate for those hosting tiers:

• Monarx security included
• 24/7 human support
• cPanel included by default

Who Premier Care Is Built For

Premier Care makes the most sense for businesses and professionals who fall into these categories:

Agencies managing multiple client websites. Your clients expect their sites to stay online and secure. Premier Care provides the backup capacity, security monitoring, and priority support that keeps client infrastructure running smoothly. When issues arise, APS ensures you get help fast.

Small businesses without IT departments. You need hosting that works without requiring deep technical knowledge. Premier Care bundles the services you need with expert support that handles server management for you. Focus on running your business instead of learning Linux administration.

Resellers scaling their infrastructure. As you grow, hosting problems multiply. Premier Care provides the support, security, and backup capacity that scales with your business. Launch Assist helps you configure new servers efficiently, while APS ensures technical issues don’t slow down your operations.

Developers and IT teams. Your time is valuable. Premier Care eliminates the setup hassle and ongoing maintenance that distracts from actual development work. Launch Assist handles migrations and configuration, Monarx monitors security, and backups run automatically.

Anyone who values guided setup and proactive protection. If you’ve ever spent hours troubleshooting a server issue, dealing with malware cleanup, or recovering from data loss, Premier Care eliminates those time sinks.

Why We Built Premier Care This Way

The hosting industry has changed dramatically over the past several years. Many hosting providers have reduced or eliminated their support teams, making it increasingly difficult to reach knowledgeable humans when problems arise. Some competitors have removed phone support entirely, forcing customers to navigate ticket systems and automated responses.

InMotion Hosting operates differently. We’re a customer service company that happens to provide high-performance web hosting. Premier Care reflects that priority—we’ve packaged the services that business owners, agencies, and professionals actually need into one solution.

You won’t find this exact combination anywhere else. Other providers might offer managed services or support add-ons, but no one bundles enterprise backup storage, proactive security monitoring, priority support, cPanel licensing, and expert consulting into one package at this price point.

Premier Care is exclusive to InMotion Hosting because we built it specifically for customers who value expert support and proactive protection over bare-bones infrastructure.

Getting Started with Premier Care

Premier Care is available when you order new VPS Hosting, Dedicated Server, and High Capacity Server plans with cPanel. Select the Premier Care option during checkout, and your server will be provisioned with all services active.

Once your server is live, you can use Launch Assist hours immediately to get help with migrations, optimization, or configuration work. Security monitoring, backups, and 24/7 priority support start working automatically.

Current InMotion customers cannot add Premier Care to an existing VPS, Dedicated Server, or High Capacity Server plan yet, but we are actively working on that.

What Premier Care Saves You vs. Buying Services Separately

Consider what you’d pay for these services separately:

• Enterprise backup storage: $54-$720/month depending on capacity
• Monarx security monitoring: $20/month
• cPanel licensing: $25.50-$49.99/month
• Priority support: $50-$100/month at most providers
• Expert consulting hours: $100-$150/hour

Premier Care bundles all of this together for $60/month. Add your cPanel license (Admin 5 for VPS at $25.50/mo, cPanel 100 for Dedicated and High Capacity at $49.99/mo) and your hosting plan, and you’re still paying a fraction of what these services would cost assembled individually.

More importantly, you get hosting that works without constant attention. Your backups run automatically. Security monitoring happens in the background. When you need help, priority support gets you answers fast. And when you need expert configuration assistance, Launch Assist provides it.

Ready to see what Premier Care can do for your infrastructure? Visit our VPS Hosting, Dedicated Server, and High Capacity Server pages to explore plans with Premier Care included.