Frequently Asked Questions

• Shared, WordPress, and VPS Hosting: Same day, usually within minutes
• UltraStack ONE for WordPress: Same day, usually within minutes
• Standard Dedicated Servers: 1-2 hours
• Custom Dedicated Server Configurations: 1-2 business days

We accept Visa, MasterCard, American Express, Discover, and PayPal. You can also mail checks or money orders in US dollars made payable to InMotion Hosting, Inc. We don’t accept cash.

Absolutely. All accounts can be upgraded on the same business day. Custom dedicated server upgrades may take 1-2 business days.

Free Website Migration: We provide free website migration for most hosting types. Our migration specialists handle the technical work while you focus on your business.

Migration Timeline:

• Shared/Hosting for WordPress: Typically completed within 24-48 hours
• VPS/Dedicated migrations: 1-3 business days depending on complexity
• Large enterprise sites: Custom timeline based on site size and requirements

What We Migrate:

• Website files and databases
• Email settings
• Domain configurations
• SSL certificates

Operating Systems:

• Traditional Hosting: AlmaLinux 9 (CentOS successor)
• VPS: Powered by Virtuozzo virtualization
  • Managed VPS with cPanel: AlmaLinux 9
  • Managed VPS with CWP: AlmaLinux 8
  • Managed VPS without a Panel: AlmaLinux 8
• Bare Metal: Multiple OS options including Debian 11 and 12, Ubuntu 20.04 LTS and 22.04 LTS, AlmaLinux 8 and 9

Programming Languages:

• PHP: Versions 7.4, 8.0, 8.1, 8.2, 8.3, 8.4, and 8.5
  If your server runs AlmaLinux OS 8 or Rocky Linux™ 8, you cannot use PHP 7.1 or earlier.
• Python: Multiple versions supported
• Java Servlet Pages (JSP): Due to resource requirements, we currently only support Java Servlet Pages (JSP) on VPS and Dedicated platforms by request.

Web Servers:

• Apache: 2.4.x
• NGINX: 1.21.6-4.el7, or latest stable release

Databases:

• MySQL: 5.7 and 8.0
  If your server currently runs MySQL 5.6 or earlier and you wish to upgrade it to MySQL 8.0, you must first upgrade the server to MySQL 5.7.
  MySQL 8.0 is the only database service and version that cPanel & WHM version 100 supports for Ubuntu® 20.04.
• MariaDB: 10.2, 10.3, 10.5, and 10.6

Important: This is not a full list of all the software we support. Supported versions are subject to change at any time to stay current with security patches, software upgrades, and systems that have reached their End of Life. 

NVMe SSD Storage: We use enterprise-grade NVMe SSDs across all hosting plans, delivering up to 6x faster data access than traditional SATA SSDs used by most competitors.

Smart Resource Allocation: Our proprietary server monitoring automatically adjusts resources during traffic spikes, preventing the slowdowns common with oversold shared hosting.

Advanced Caching Stack:

• UltraStack Technology: Our proprietary caching system that outperforms competitors using LiteSpeed technology
  • NGINX Reverse Proxy: Caches web content in memory, preventing source code reloading for every visitor
  • PHP-FPM Processing: Isolated memory pools per user for better security and efficiency
  • Redis Object Caching: Database optimization using RAM instead of slower disk resources (VPS/Dedicated plans)
  • Brotli Compression: Advanced compression algorithm that loads sites faster than traditional gzip
• Server-level Caching: Varnish and Redis for database optimization, plus custom support from our Managed WordPress services
• Application-level Caching: WordPress-specific acceleration, plus custom support from our Managed WordPress services
• Browser Caching: Optimized header configurations for faster repeat visits

Security Innovations:

• Monarx Security: Advanced PHP-based attack detection that identifies, blocks, and quarantines exploits through an intuitive web interface
• Proactive Malware Detection: AI-powered scanning that catches threats before they spread
• Real-time Threat Blocking: Automated response system that stops attacks before they damage your site
• DDoS Mitigation: Hardware-level protection that other providers charge extra for
• Automated Hardening: Server configurations that exceed industry security standards

Developer-Friendly Features:

• SSH Access on all plans: Even shared hosting includes command-line access
• Git Integration: Version control support for professional development workflows
• Staging Environments: Test changes before going live (available on higher-tier plans)

Green Technology: Our data centers use renewable energy sources and efficient cooling systems, reducing environmental impact without sacrificing performance.

No. We’re a Linux-based hosting provider and don’t support Windows-specific technologies like ASP.NET, C++, MSSQL, or Microsoft Access databases.

Yes. We support multiple programming languages and frameworks across our hosting platforms:

• Node.js: Available on Shared Hosting plans. VPS and dedicated servers offer full npm package manager support and the ability to run custom Node.js applications.
• Python: Supported across all hosting types including shared hosting. You can run Python scripts, Django frameworks, and popular Python libraries.
• Ruby: Supported across all hosting types with Ruby on Rails support and gem package management.
• Additional Languages: We also support Perl, Java (JSP on VPS/dedicated), and of course PHP across all platforms.
• Development Tools: SSH access on all plans gives you command-line control for installing dependencies, managing applications, and deploying code.

For shared hosting customers using these languages, resource and customization limits apply. VPS and dedicated customers have full control over their server environment for more demanding applications.

Yes. SSH access comes standard with all hosting services: Business Class, WordPress, VPS, Reseller, and Dedicated Servers.

• Shared, WordPress, and Reseller Hosting: cPanel and WHM
• UltraStack ONE for WordPress: InMotion Central
• VPS and Dedicated: Choice of cPanel or Control Web Panel
• Cloud VPS and Bare Metal: No control panel included (raw server access with root permissions)

Website Development & Design:

• Custom Website Design: Launch a website that looks and works exactly the way you need. Our experienced designers build mobile-friendly, SEO-ready WordPress sites that reflect your brand and convert visitors into customers.
• Website Maintenance for WordPress: Keep your website running smoothly with our WordPress Care plans. Stay up to date with monthly maintenance, plugin and core updates, security checks, and expert support — all handled for you.
• Website Rebuild Services: Is your site outdated or difficult to manage? We’ll rebuild it on modern WordPress architecture with clean code, improved speed, and enhanced functionality.

Performance & SEO Optimization:

• SEO Service to Boost Search Traffic: Get found online with keyword optimization, technical SEO fixes, and content guidance tailored to WordPress. We help improve your rankings and search visibility.
• Speed Up Your WordPress Site: Slow site? Our team fine-tunes your WordPress configuration, images, database, and code for faster load times and better Core Web Vitals. See how a blazing-fast website experience can boost traffic, conversions, and revenue.

Enterprise Technical Services:

• Server Performance Tuning: Speed tune your LAMP environment, enable advanced NGINX rules, setup server-side caching, and modify scripts for maximum efficiency.
• Application Deployment: Install supported software, deploy applications built with Java, JavaScript, Python, configure custom port mapping, and set up proxypass configurations.
• Risk Mitigation Solutions: Failover server configuration, database replication, custom backup solutions, and real-time server monitoring alerts to prevent downtime.
• Security & Compliance: Firewall management, intrusion detection and prevention, vulnerability scanning and patching, data encryption, and compliance audit reviews.

Why Choose Our Professional Services: Get extensive platform optimization with an experienced and knowledgeable team. Our Professional Solutions experts deliver proactive measures to minimize downtime and protect your critical operations while ensuring your systems remain resilient against evolving threats.

Yes. InMotion Hosting supports popular open source e-commerce platforms:

• WooCommerce
• Magento
• PrestaShop
• OpenCart

You can also install any third-party shopping cart that meets your needs.

Included Email Hosting: All hosting plans include professional email accounts with spam protection. Create email addresses using your domain name (like [email protected]).

Professional Email powered by Titan:

• All Plans: Email Accounts; Calendar & Contacts; Advanced Anti-Spam & Anti-Virus
• Business Plan: Email Templates, Team Chat, Custom Branding
• Enterprise Plan: Email Backups, Email Campaigns, Signature & Email Designer, Invoice Builder, AI Tools, and Appointment Scheduling with Calendar Integration

Google Workspace Integration: Need more productivity power? Purchase Google Workspace to get:

• Gmail: Professional email with 30GB+ storage per user
• Google Meet: Video conferencing and team collaboration
• Google Drive: Cloud storage and file sharing
• Google Docs, Sheets, Slides: Real-time document collaboration
• Google Calendar: Shared calendars and scheduling

All email hosting products work seamlessly with your domain, giving your business a professional appearance while boosting team productivity.

No, but you can use any merchant account provider with your InMotion Hosting website.

Yes. BoldGrid is our WordPress-based website builder featuring:

• Drag-and-drop editing
• Modern, responsive themes
• E-commerce support
• SEO optimization tools

A free version is available in cPanel on most plans.

Yes. Our Web Hosting Affiliate Program lets you earn commissions by referring visitors to InMotion Hosting. Perfect for content creators, developers, and marketing professionals.

Yes. Our Agency Partner Program is designed for web design, development, and marketing agencies that manage client websites or refer hosting services. As a partner, you can earn commissions, access exclusive discounts, and receive premium support and marketing opportunities.