Frequently Asked Questions

Welcome to InMotion Hosting’s Frequently Asked Questions page, your go-to resource for answers to common queries about our hosting services. We understand that navigating the world of web hosting can be complex, and we’re here to simplify it for you. Whether you’re a seasoned webmaster or just starting your online journey, our FAQs are designed to provide clarity and support. Explore this section to find solutions to your most pressing questions and make the most out of your hosting experience with InMotion Hosting. If you can’t find what you’re looking for, our dedicated support team and sales agents are ready to assist you further.

How long has InMotion Hosting been in business?

InMotion Hosting has been a website hosting provider and domain registrar since our inception in 2001. InMotion Hosting, Inc. is registered in the State of Virginia, USA.


Why should I choose InMotion Hosting?

Service

InMotion Hosting has been voted #1 for our superior customer and technical service by many independent reviewers. Our customer-first philosophy has allowed us to be one of the strongest and most reliable web hosting providers on the internet, building a client base of happy business, enterprise, and personal web hosting clients.

Stability

We provide a world class infrastructure and a top notch network so you can avoid costly investments in hardware, software, and system administration. We have a first rate BGP4 Network with state of the art fault tolerant IP routing to ensure your website stays up.

Scalability

InMotion Hosting offers Shared Hosting, WordPress Hosting, white-label Reseller Hosting, Virtual Private Servers and Dedicated Servers – all with increasing levels of functionality and resources. Easily scale your web hosting plan as your business grows.

We are a reliable and affordable web hosting company with years of experience. We operate our own servers over which we have full control over. We have a team of system administrators who are monitoring our servers 24 hours a day, 7 days a week, 365 days a year.


Do you offer a money-back guarantee?

Your satisfaction is our top priority, and we’re confident you’ll be pleased with our services. Still, if you are not satisfied with our services and wish to cancel, purchases of 6-month billing terms or longer are eligible for a 90-day money-back guarantee. Hosting services billed on 1-month terms and Dedicated Servers are eligible for a 30-day money-back guarantee period.

*Restrictions and limitations may apply.


Are there any hidden charges?

No, we will not charge you for anything without your prior consent. To avoid service interruption, hosting plans and domain registration charges will automatically renew on their renewal dates. We notify all customers of upcoming scheduled payments prior to renewing services.


How long will it take to set up my account?

New hosting account purchases are activated the same day, typically within minutes of purchase. Standard Dedicated Server configurations can take 1-2 hours, while custom Dedicated Server configs can take up to 1-2 business days to complete deployment.


What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover and PayPal. Payments by check or money order must be mailed to our mailing address. Checks must be in US dollars and made payable to InMotion Hosting, Inc. We do not accept cash.


Can I upgrade my hosting plan at a later stage?

Yes, all accounts can be upgraded. Upgrades will happen the same business day. Upgrades to custom dedicated server configurations can take up to 1-2 business days.


What are your hours of Technical Support?

Phone, email, and chat support is available 24 hours a day, 7 days a week, 365 days a year.

Our Customer Service department is available from 9 AM – 9 PM ET, Monday – Friday via phone or chat.


Do you have a web-based control panel?

All of our Shared and Reseller Hosting plans include cPanel control panel. Our VPS and Dedicated Servers offer the choice of cPanel and Control Web Panel.

We also offer Cloud VPS and Bare Metal hosting services with no control panels included.


Do you monitor your servers?

Yes. We have a dedicated staff of server administrators that monitor our servers 24 hours a day, 7 days a week, 365 days a year.


Do you backup my website?

We offer multiple solutions for securely creating automatic backups of your websites. Backup Manager is available to most hosting services for just $2.50/month and gives you the tools to automate your backups and up to 10GB backups storage. Additional backup storage blocks are available as low as $1.50/month for 10GB. Other backup solutions include live and scheduled server Snapshots on select VPS hosting services.

*All pricing is subject to change at any time.


Do you allow adult content on your servers?

We do not allow content or information that is sexual in nature, lewd, pornographic, related to nudity, or considered adult content.

We also do not allow content or information that is defamatory, libelous, harassing, racist, obscene, vulgar, profane, indecent information, tortious, abusive, illegal, prejudice, discriminatory or otherwise inappropriate or objectionable.

We do allow certain types of artistic material. Please contact support if you have further questions.

For additional information on what we and do not allow on our servers, read our Acceptable Use Policy.


Do you allow SSH access?

Yes. SSH access is available on all of our hosting services, including: Business Class, WordPress, VPS, Reseller, and Dedicated Servers.


Do you support Windows hosting?

InMotion Hosting is a Linux-based web hosting provider, and does not provide support for Windows hosting.

Our servers do not support Windows-based programming languages like .ASP, .NET and C++, nor do we support MSSQL or Microsoft Access databases.

Due to resource requirements, we currently only support Java Servlet Pages (JSP) on VPS and Dedicated platforms by request.


What version of server software do you use?

Operating Systems

Our traditional web hosting servers currently run CentOS 7.x as the default OS. Our virtual private servers are powered by Virtuozzo with CentOS 7.x. Bare Metal Servers come with many operating systems options to choose from, or you can load your very own OS.

  • Debian 8
  • Debian 9
  • Debian 10
  • Ubuntu 16.04
  • Ubuntu 18.04
  • Ubuntu 20.04
  • OpenSUSE
  • CentOS 7
  • CentOS 8

PHP

We currently offer PHP 7 and PHP 8. You have the ability to choose between PHP 7.4, 8.0, 8.1, and 8.2.

The cPanel default profile includes PHP versions 8.0, 8.1, and 8.2.

EasyApache 4 supports PHP versions 5.4 through 5.6, PHP versions 7.0 through 7.4, and PHP 8.0 through 8.2.

Note: If your server runs AlmaLinux OS 8 or Rocky Linux™ 8, you cannot use PHP 7.1 or earlier.

Apache

Our web servers use Apache 2.4.x.

NGINX

Our web servers use nginx 1.21.6-4.el7.

MySQL

The following versions of MySQL are available:

  • MySQL 5.7
  • MySQL 8.0

If your server currently runs MySQL 5.6 or earlier and you wish to upgrade it to MySQL 8.0, you must first upgrade the server to MySQL 5.7.
MySQL 8.0 is the only database service and version that cPanel & WHM version 100 supports for Ubuntu® 20.04.

MariaDB

The following versions of MariaDB are available:

  • MariaDB 10.2
  • MariaDB 10.3
  • MariaDB 10.5
  • MariaDB 10.6

*This is not a full list of all the software we support. Supported versions are subject to change at any time to stay current with security patches, software upgrades, and systems that have reached their End of Life.


Can I purchase a domain name with InMotion Hosting?

Yes. You can order .com, .net, .org, .biz, .us and .info domain names for $19.99, at the time of signup. You get full ownership of the domain name for 1 year. Learn more about domain name registration.

If you want to purchase a domain name with a different extension, we suggest you purchase it from a 3rd party program. In order to point your domain at our servers, update the nameservers to reflect the following information:

  • ns1.inmotionhosting.com – IP Address: 74.124.210.242
  • ns2.inmotionhosting.com – IP Address: 70.39.150.2

Then, at the time of sign up, choose ‘I own this domain’ and continue the order process.

Can I purchase a domain name without purchasing a hosting account?

Yes, you can. You can purchase com, .net, .org, .biz, .us and .info domain names. Click over to claim your domain and enter the domain you would like to purchase. If it is available, you can purchase it, with or without a web hosting plan.

Search Domains

I’ve changed my domain name servers over, and my site is not coming up. How come?

Once you have changed the nameservers for your domain name, it takes anywhere from 24-72 hours for your domain name to fully propagate over to our servers. However, in the mean time, you can access your website via a temporary URL.

(https://servername.inmotionhosting.com/~username). If you experience any other problems with your domain, please contact support.


Do you offer a shopping cart?

Yes, we offer support for popular open source e-commerce platforms such as WooCommerce Hosting, Magento Hosting, PrestaShop Hosting, and OpenCart Hosting. Additionally, you are able to install any 3rd party shopping cart that you wish.


Do you offer merchant accounts?

We do not offer Merchant Account services. However, you may obtain a Merchant Account from any service provider of your choosing to use on your website with InMotion Hosting.


Do you offer a website builder tool?

Yes, InMotion Hosting offers a full featured WordPress website builder called BoldGrid. This robust website builder is a WordPress theme framework that features drag and drop editing, free modern themes, support for e-commerce, and much more. A free version is available in cPanel for install on most plans.


Do you have an affiliate program?

Yes. We have a Web Hosting Affiliate Program where affiliate marketers can earn commissions by referring their website visitors to InMotion Hosting.


If you were unable to find an answer to your question, please contact sales at +1-757-416-6575.

Last Updated: September 11, 2023

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