how do we renew?
Hi, Heather! The solution will depend on what type of SSL certificate you are using.
If you are using our free AutoSSL, it should renew automatically-- so it not renewing is likely due to an error. You can try running AutoSSL again from cPanel.
If you have a VPS and the free AutoSSL did not renew, it is likely due to a cPanel error that can be fixed by following this guide.
If you have a purchased SSL, either one from InMotion or a third party, you can either:
1) Remove the old SSL and switch to AutoSSL
2) Purchase and install a new SSL. (If you purchase one from us, we'll install it for you!)
While I'm discussing it, please keep in mind that the main reason for purchasing a premium SSL is that certain e-commerce and payment platforms require it. If you just have something like a portfolio or blog website, you'll usually be fine with AutoSSL. Hope that helps!