Keeps logging me out of e-mail

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I am able to login to my webmail no problem but when I try to open an e-mail it says "error connecting to server" and takes me back to the login page. 

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Alyssa K
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Hello Rob,

Thank you for your question, I am happy to help with your webmail connection. There are a number of possible reasons why this error might appear, ranging from a temporary issue with the server itself or an issue with your connection to the server. I recommend attempting to log in to webmail on a different device with a different internet connection as there may be an issue with the local network that you are currently using. If that still does not work, I recommend contacting our 24/7 Technical Support team by emailing [email protected], calling 888.321.HOST(4678), or by starting a chat session via your Account Management Panel. Our Technical Support team will be happy to review your account and help troubleshoot this issue further.

Best Regards,
Alyssa K

Avatar
Alyssa K
  • Answer
  • Answered

Hello Rob,

Thank you for your question, I am happy to help with your webmail connection. There are a number of possible reasons why this error might appear, ranging from a temporary issue with the server itself or an issue with your connection to the server. I recommend attempting to log in to webmail on a different device with a different internet connection as there may be an issue with the local network that you are currently using. If that still does not work, I recommend contacting our 24/7 Technical Support team by emailing [email protected], calling 888.321.HOST(4678), or by starting a chat session via your Account Management Panel. Our Technical Support team will be happy to review your account and help troubleshoot this issue further.

Best Regards,
Alyssa K