Domain transferred, email not working

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Mike Coogan
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Domain was transferred and now email is not working. Wanted to keep the email working through inMotion even though the website is somewhere else. I see CNAME records for mail but I believe they need to change to A records. Is that correct? If so what is the IP for that?

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anonymous
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The easiest way to leave a website hosted at InMotion and point your mail to external hosting is to do the following in your Zone Editor: 

  1. Normally your MX record will point to your site's URL (which we're going to pretend is yoursitenamehere.com ). You should change your MX record to point yoursitenamehere.com to mail.yoursitenamehere.com . Do not add another MX record, just change the existing one!
  2. Now, find the DNS record for mail.yoursitenamehere.com . If it is still set as a default, it will probably be a CNAME. Change it from a CNAME to an A Record.
  3. Point that A Record to the IP address of your external mail server. 

That should be enough! Setting this up for the first time can be a bit tricky though, so feel free to reach out to our 24/7 Technical Support team if you would like us to set it up for you. 

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Mike Coogan
Quote from anonymous

The easiest way to leave a website hosted at InMotion and point your mail to external hosting is to do the following in your Zone Editor: 

  1. Normally your MX record will point to your site's URL (which we're going to pretend is yoursitenamehere.com ). You should change your MX record to point yoursitenamehere.com to mail.yoursitenamehere.com . Do not add another MX record, just change the existing one!
  2. Now, find the DNS record for mail.yoursitenamehere.com . If it is still set as a default, it will probably be a CNAME. Change it from a CNAME to an A Record.
  3. Point that A Record to the IP address of your external mail server. 

That should be enough! Setting this up for the first time can be a bit tricky though, so feel free to reach out to our 24/7 Technical Support team if you would like us to set it up for you. 

Actually was looking at this from the other direction. Website and Domain is being supported by a hosting company external to inMotion. I want their DNS record to point back to inMotion. The A record for mail needs to have and IP address for that. Today the record they have is a CNAME. 

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anonymous
  • Answer
  • Answered

The easiest way to leave a website hosted at InMotion and point your mail to external hosting is to do the following in your Zone Editor: 

  1. Normally your MX record will point to your site's URL (which we're going to pretend is yoursitenamehere.com ). You should change your MX record to point yoursitenamehere.com to mail.yoursitenamehere.com . Do not add another MX record, just change the existing one!
  2. Now, find the DNS record for mail.yoursitenamehere.com . If it is still set as a default, it will probably be a CNAME. Change it from a CNAME to an A Record.
  3. Point that A Record to the IP address of your external mail server. 

That should be enough! Setting this up for the first time can be a bit tricky though, so feel free to reach out to our 24/7 Technical Support team if you would like us to set it up for you.