Invalid Certificate

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Anonymous
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I monitor 3 different company emails and one of them I get the "invalid certificate" and daily install that certificate yet still the warning.  How do I get it to install permanently and avoid this hassle?  I am using Outlook 365 as my email client and as  mentioned it is only for this one email address that I have the problem. 

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anonymous
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Hello, and sorry to hear that you're running into that error repeatedly. The reason this issue comes up repeatedly is that the account is using the server's mail SSLs, which are tied to the server URL. Try this workaround: find your server name in cPanel, then use your server's URL (something like ecbiz123.inmotionhosting.com or similar, but with the appropriate server type/number at the beginning) instead of your site's URL when you set up your mail client. That should stop the error since the hostname will match the server's SSL. I hope that helps!

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anonymous
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  • Answered

Hello, and sorry to hear that you're running into that error repeatedly. The reason this issue comes up repeatedly is that the account is using the server's mail SSLs, which are tied to the server URL. Try this workaround: find your server name in cPanel, then use your server's URL (something like ecbiz123.inmotionhosting.com or similar, but with the appropriate server type/number at the beginning) instead of your site's URL when you set up your mail client. That should stop the error since the hostname will match the server's SSL. I hope that helps!