Server down for the past 3 days
The VPS server of mine is down for the past 3 days with no active or positive result. I have contacted the technical support team via chat and call but no one has a correct information regarding my server down or when this will be resolved also they are not transferring the call to their supervisor for further escalation.
Hello! I'm sorry to hear that you're running into trouble with your VPS. It can take some time to sort out exactly why a VPS is not responding. Given the custom software than can be installed on the VPS and the many different configurations one can use, there can be a variety of causes to such an issue.
In such cases, I normally suggest contacting Support through a verified ticket rather than a chat or call. If able, please include exactly what you mean by your server being down. This includes things like:
That last one is the most common reason I've seen for unusual VPS outages.
I hope that helps sort things out faster!