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I created a subdomain, i installed wordpress but it is not loading. i t has been 4 days, not still loading

epicjoyconsultingltd 2 months ago in Website / Website Troubleshooting updated by Ronnie H. (Content Marketing Coordinator) 2 months ago 1 1 duplicate

Please it is urgent.

Why is my subdomain not loading

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Answer
Answered

Hi!

The most likely reason your subdomain is not loading would be a DNS error. Are you managing your DNS with our nameservers at InMotion Hosting, or are you using third party nameservers? If you are using third party nameservers like those of your domain registrar, you will need to create a DNS entry for the subdomain manually. 

If you want to confirm if you are experiencing a DNS issue, please use a hosts file modification to test out the site and see if it can be accessed by bypassing the DNS. 

If the subdomain still does not load even with a hosts file mod, it is likely a different technical issue. If you created the subdomain in a directory inside the directory for another site (as opposed to placing it in your user's home directory), there may be a conflict between various .htaccess files or some other configuration file. 

Those are the two things I have seen cause this problem most frequently. If neither of those appear to be the issue, please get in touch with our live 24/7 Technical Support team and they can help you track down the specific problem directly!

Duplicates 1

Answer
Answered

Hi!

The most likely reason your subdomain is not loading would be a DNS error. Are you managing your DNS with our nameservers at InMotion Hosting, or are you using third party nameservers? If you are using third party nameservers like those of your domain registrar, you will need to create a DNS entry for the subdomain manually. 

If you want to confirm if you are experiencing a DNS issue, please use a hosts file modification to test out the site and see if it can be accessed by bypassing the DNS. 

If the subdomain still does not load even with a hosts file mod, it is likely a different technical issue. If you created the subdomain in a directory inside the directory for another site (as opposed to placing it in your user's home directory), there may be a conflict between various .htaccess files or some other configuration file. 

Those are the two things I have seen cause this problem most frequently. If neither of those appear to be the issue, please get in touch with our live 24/7 Technical Support team and they can help you track down the specific problem directly!