Filezilla Connection Attempt Failed - EAI_NONAME - Neither nodename nor servname provided, or not known
I'm not able to connect to my site/servers via FTP. I've checked, and my name servers are pointing to Inmotion. Any other ideas why Filezilla isn't recognizing the server name?
Status: Resolving address of ftp.kristinad.com
Status: Connection attempt failed with "EAI_NONAME - Neither nodename nor servname provided, or not known".
Error: Could not connect to server
Solution: Connection Attempt Failed With “eai_noname - Neither Nodename nor Servname Provided, or Not Known”
Sorry that you're running into trouble connecting to FTP with Filezilla! Here are some troubleshooting steps to help you solve the following error: connection attempt failed with "eai_noname - neither nodename nor servname provided, or not known".
Verify Your FTP Settings
As long as your FTP Username, Password, and Port (21) are correct, you should be able to resolve to your server and connect. As a test you can try removing the "ftp." from the beginning of your domain as this subdomain may be pointed to a different server from your main domain. So, instead of ftp.example.com use example.com.
Check Your DNS
If your settings are accurate and you are still not able to connect, the most likely problem is something DNS related. This could come down to issues with a CDN like Cloudflare, or just a recent DNS change not having synced up somewhere yet, known as propagation (common if a site was recently transferred).
Connect With Server Hostname
One reliable workaround is to switch out the domain you are using with your server's hostname, since it should resolve directly to your server. Just look up your hostname in the Account Technical Details section of AMP, and use that in the place where you previously put your domain name. It should look something like ecbiz###.inmotionhosting.com, biz###.inmotionhosting.com, vps####.inmotionhosting.com, or something else along those lines (with the numbers replaced by the actual server numbers). Try that and hopefully it will resolve the issue!
Connect With IP Address
Another option is to use your servers IP address instead of your domain name or server hostname. You can view this IP address on the right side of cPanel.
Review Your FTP Logs
If your problems persist, you can review your server's FTP logs. Any time you connect to your server or transfer files, it will create a log entry listing what was done. If you don't see any records, your connection is failing before it resolves to the server.
If you are seeing FTP logs from your IP address it should provide additional details such as a success or error message.