Position: Support – Tier 1 E
Been with InMotion Hosting since: July 2017
How have you enjoyed working in the web hosting industry since starting at InMotion Hosting?
I absolutely love working at IMH, and I could not have asked for a better place to start my career. The casual and friendly environment allows me to be myself while dedicating my focus to learning new skills and improving as an employee. From the beginning, my coworkers have welcomed me and helped me grow, and I am so thankful for their support.
What is your current role at InMotion Hosting? What do you like most about it?
Currently, I am a Tier I Expert, which allows me to have more independence as a Support specialist, because I can handle more tasks without assistance from our higher tier. A T1E is also expected to mentor and assist other agents. After all the support I have received from my coworkers, I am excited to pay it forward, while continuing to expand my knowledge of this field.
What was the training process like?
Initially, the training process seemed a little intimidating. I started out by taking the Tier 1 Pipeline Course. Fortunately, if I ever got stuck, I would get prompt responses from my teachers over email. I am really glad I had the initiative to complete the course, because it helped me in the long run. Once I started live contacts, I felt overloaded with new information, but there was someone there to help every step of the way. I cannot believe how much I have learned in the past few months. I found it super satisfying once everything I learned began to click.
Coolest gadget you own, want to own or have read about?
As a Navy Brat, I have a great passion for traveling, and one device I would love to own is ili. It’s a hand held device that works as a one-way translator in real time without Wi-Fi. This allows you to ask questions and make requests anywhere in the world, without taking away the importance of learning the native language.
What would you like to tell us about yourself?
Lately, I have been dedicating my attention to server side technical support, but my interest in IT began with a passion for design. Unfortunately, I often suffer from what some people call “art block”, and do not know what to create. That’s why I love bringing the ideas of others to life. Other than that, I love curling up with a good book or TV show, and spending time with my boyfriend, friends, and family.
Would you like to join our amazing team? We’re currently hiring Technical Support Representatives in our Denver office! Send your resume to [email protected]. For a list of all our open positions, click here.