How do I unsuspend my account?

Avatar
  • updated
  • Answered

Hi,

I currently have a domain registration and power plan that are both suspended. How do I unsuspend them?

Regards,

David Mariner

Duplicates 1
Suspended website
I've now have two clients who have had their websites/accounts suspended. Both have been told that it's from a dramatic increase in traffic. Both have WP accounts. One was experiencing a brute force login attempt and the other is experience thousands of hits on particular pages. I've been told by IMH for one of the clients that the issue was a plugin (Secure WP), I needed to install WP-Super Cache and a login blocking plugin. The other client was told her issues were due to the suckerfish plugin (pixopoint) but she has WP-supercache and login lockdown on her site. SO ... what is the real issue here? I get the feeling that the tech support is fishing for answers to a bigger problem. My first client is still experiencing issues. Does anyone else have this problem going on and if so...what have you discovered?
Thank you.
Pinned replies
Avatar
Alyssa K
  • Answer
  • Answered

Hello David,

Thank you for your question. Unfortunately, as this is a public forum, I am unable to provide account-specific information. There are a number of possible reasons why your domain and hosting are suspended, so I recommend reviewing the following guide that outlines some possible reasons:

https://www.inmotionhosting.com/support/billing/account-suspensions/

If you'd like direct assistance with this issue, I recommend contacting our 24/7 Customer Service team by emailing [email protected], calling 888.321.HOST(4678), or by starting a chat session via your Account Management Panel.

Best Regards,

Alyssa K

Avatar
Alyssa K
  • Answer
  • Answered

Hello David,

Thank you for your question. Unfortunately, as this is a public forum, I am unable to provide account-specific information. There are a number of possible reasons why your domain and hosting are suspended, so I recommend reviewing the following guide that outlines some possible reasons:

https://www.inmotionhosting.com/support/billing/account-suspensions/

If you'd like direct assistance with this issue, I recommend contacting our 24/7 Customer Service team by emailing [email protected], calling 888.321.HOST(4678), or by starting a chat session via your Account Management Panel.

Best Regards,

Alyssa K

Avatar
Scott
Hello aray,

As the answer will be very specific to each account, it will take a Systems Administrator to investigate the two accounts and give you the exact details.

You will want to contact the Live Support team by phone (888-321-4678 ext 2 or 757-416-6575 ext 2)to speak directly to a System Administrator. They have access to all the data and can advise on what led to the suspension as well as help with solutions.

Best Regards,
Scott M