REVERSE CHARGES TO MY VISA ACCOUNT

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Anonymous
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Received a email  from you wanting my VISA card number will I dont have it as I have been issued with a new VISA card.I was told by Chris Hu one of your workers that it would take up 3 to 5 days for the charges to go through but this has not happeneed what is the hold up cannot be covid 19 as I see you are working.The charges are US $17.99 I want the charges reversed but as I said my old card has been deleted so I am notable to give my old card las t 4 didgits.You can still forward the payments to VISA and they will reverse the charges ok.

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anonymous
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Hello! 

Because your post is anonymous, and because you do not want to post private financial information on this public message board, I cannot give you advice for your specific situation. Please get in touch with our Account and Billing department directly and they will be able to assist you.