I just need to verify a domain, why can't I just call someone or get a real person through Support Chat?

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How would you rate the customer service you received?

Satisfaction mark by nauglesrce 2 years ago

I feel frustrated that even before COVID I couldn't get the help I needed from Inmotion, nothing seems to work as expected.

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Alyssa K
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Hello nauglesrce, 

Thank you for your question regarding Technical Support. Unfortunately, due to the ongoing COVID-19 pandemic, our staff have been experiencing a higher than normal volume of support requests. We appreciate your patience as we attempt to address all requests in a timely manner. 

Best Regards, 

Alyssa K. 

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Arnel C

Hello Nauglesrce,

Sorry for the frustration.  We're not sure why you are having problems with a domain verification. Customer Service handles domain issues at this time.  Please contact them at your convenience.

If you have any further questions or concerns, please let us know!

Kindest Regards,
Arnel C.

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Alyssa K
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  • Answered

Hello nauglesrce, 

Thank you for your question regarding Technical Support. Unfortunately, due to the ongoing COVID-19 pandemic, our staff have been experiencing a higher than normal volume of support requests. We appreciate your patience as we attempt to address all requests in a timely manner. 

Best Regards, 

Alyssa K.