How to Troubleshoot cPanel Backup Errors?

Avatar
  • updated
  • Answered

Please, I made a full backup of my Cpanel sometime ago with this link (https://secure260.inmotionhosting.com:2083/?goto_app=Backups_Home) sent to me by inmotion. Right now, the account has expired. But before the expiration date, I applied for a transfer of the domain name account (rochmac.com) to another registry. And now, I have been trying to restore the Cpanel backup but keep getting this error

gzip: stdin: not in gzip format

/usr/bin/gtar: Child returned status 1

/usr/bin/gtar: Error is not recoverable: exiting now

How would you rate the customer service you received?

Satisfaction mark by Kelechi 3 years ago

Add a comment about quality of support you received (optional):

Pinned replies
Avatar
Alyssa K
  • Answer

Hello Kelechi, 

Thank you for your question. No, I am not a member of the InMotion Technical Support team. To contact them, you will need to follow the instructions on this page:

https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support/

Best Regards, 

Alyssa K. 

Avatar
Alyssa K
  • Answer

Hello Kelechi, 

Thank you for your question. No, I am not a member of the InMotion Technical Support team. To contact them, you will need to follow the instructions on this page:

https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support/

Best Regards, 

Alyssa K. 

Avatar
Kelechi
Quote from Alyssa K

Hello Kelechi, 


Thank you for your reply. Based on the error provided, it seems that the archive file may be corrupted or was not generated successfully. I recommend generating a fresh copy of the backup and trying again. 

Best Regards,

Alyssa K. 

Please, are you a member of the Inmotion Technical Support Team. If you are, could you please, help me with fixing the problem. Because I have already been trying to do that from my AMP but the system could not log me in. I tried recovering the password but to no avail. I need help please.

Avatar
Alyssa K

Hello Kelechi, 


Thank you for your reply. Based on the error provided, it seems that the archive file may be corrupted or was not generated successfully. I recommend generating a fresh copy of the backup and trying again. 

Best Regards,

Alyssa K. 

Avatar
Kelechi
Quote from InMotion Hosting Contributor

Yes, that's correct.

That's the file I was talking about that gave 

this error

gzip: stdin: not in gzip format

/usr/bin/gtar: Child returned status 1

/usr/bin/gtar: Error is not recoverable: exiting now

Please, this has getting over a week now that I have been requesting the solution to this problem.

Avatar
Quote from Kelechi

Hello Alyssa

Thank you for your reply. here is the name of the file I was talking about, downloaded from the link sent to my email - "backup-5.1.2020_03-06-57_rochma6.tar.gz". Please, let me know if it's not the correct format. Thanks.

Yes, that's correct.

Avatar
Kelechi

Hello Alyssa

Thank you for your reply. here is the name of the file I was talking about, downloaded from the link sent to my email - "backup-5.1.2020_03-06-57_rochma6.tar.gz". Please, let me know if it's not the correct format. Thanks.

Avatar
Alyssa K
  • Answered

Hello Kelechi, 

Thank you for your question regarding cPanel backups. Based on the information provided it appears that the backup file is not the correct format. Please ensure that it is a .tar.gz file before attempting to restore it.

Best Regards, 

Alyssa K.