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Answered

Problem with email

jerry 3 months ago in Email / Email Troubleshooting updated by Ronnie H. (Content Marketing Coordinator) 2 months ago 1

Hello, we have stopped receiving emails. We noticed that the backups are full, could this be the reason why?

Answer

Answer
Answered

Hello! On most accounts, especially those using Backup Manager, having a full backup will not affect receiving email. If you are using a VPS or Dedicated Server, you will want to check on how much total disk space is available, as that can cause problems receiving mail. 

If you really want to narrow down what the issue is, the surest way to do so is to send a message from an external server to an email address on your server while checking the exim logs to what error occurs and where the error is occurring. This can be a bit difficult to set up on your own, especially if you have a Shared Hosting Plan since that would make it harder to check the logs.

I would suggest getting in touch with our 24/7 Technical Support team and requesting that they try monitoring the EXIM logs when sending to the address you're experiencing trouble with to see if the error logs point towards the problem. I hope that helps solve the issue!

Answer
Answered

Hello! On most accounts, especially those using Backup Manager, having a full backup will not affect receiving email. If you are using a VPS or Dedicated Server, you will want to check on how much total disk space is available, as that can cause problems receiving mail. 

If you really want to narrow down what the issue is, the surest way to do so is to send a message from an external server to an email address on your server while checking the exim logs to what error occurs and where the error is occurring. This can be a bit difficult to set up on your own, especially if you have a Shared Hosting Plan since that would make it harder to check the logs.

I would suggest getting in touch with our 24/7 Technical Support team and requesting that they try monitoring the EXIM logs when sending to the address you're experiencing trouble with to see if the error logs point towards the problem. I hope that helps solve the issue!