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Answered

install ciro

carlus 3 months ago updated by Ronnie H. (Content Marketing Coordinator) 3 months ago 3

Hi, I bought crio supertheme but I can't install it, is there any installation guide? I don't know if i bought it under the wrong account

Answer

Answer
Answered

Hi Carlus, sorry that you ran into trouble installing your premium version of the Crio super-theme. Here is our guide to installing the Crio supertheme's premium version! Remember, you'll need to set this all up from within BoldGrid Central


If you run into trouble with the purchase and it does not seem to be linked to the right account, our 24/7 Billing and Customer Service team can assist you! If everything is linked to the right account but installation proves difficult, our also-24/7 Technical Support team will be here to help!

I'll test it again today to see. I think I may have accidentally created a new account on boldgrid central and paid under that account are they linked by the boldgrid number?

I got a warning that there's malware on the wordpress site im currently working on. I think it came from one or the plug-ins. How do I delete everything and start over? Let me know thanks!

They will likely be linked by the BoldGrid key, but if you verify account ownership and have the details of the email/accounts you uesd to purchase the Crio license available, our team should be able to track everything down!

If you don't mind deleting all of the data tied to the site, the easiest, cleanest way to remove it and start over would be to first uninstall the site using Softaculous, then reinstall WordPress or BoldGrid using Softaculous. Remember, you will need to enter your BoldGrid connect key in again if you do!

Answer
Answered

Hi Carlus, sorry that you ran into trouble installing your premium version of the Crio super-theme. Here is our guide to installing the Crio supertheme's premium version! Remember, you'll need to set this all up from within BoldGrid Central


If you run into trouble with the purchase and it does not seem to be linked to the right account, our 24/7 Billing and Customer Service team can assist you! If everything is linked to the right account but installation proves difficult, our also-24/7 Technical Support team will be here to help!