How Do I Download Backups?
Unable to download backup files from Inmotion cPanel nor using Filezilla
My webhosting is expiring soon and I am trying to download the backup files. The download from backup manager keeps giving me error. I requested for your support team to help me do a backup and they keep the file in public_html. When I tried to download from the directory, the 'download' button is unresponsive. Funny but i can download other files, just NOT the backup files. Contacted your chat support and was asked to use Filezilla and offers no more help. Now, Filezilla is all set up and connected, but when I tried to transfer the backup file out, again failed! I can download any other file but NOT the backup file.
My new webhosting has been hinting that Inmotion is holding my website hostage? Is it true? I have not been able to download any backup files at all since 13th May.