Top 3 Skills of a Technical Support Specialist

Every job has its own unique skill set to be successful in a role. Have you ever wondered what top three skills are needed for a Technical Support Specialist role at InMotion Hosting? 

First and foremost, you will need to love helping customers! Every day you will be helping our customers with their web hosting services. Our customer’s websites can be extremely influential to the success of their business. By fixing any problems and alleviating concerns regarding their website, you will be their key to success. 

The second top skill needed is the desire to learn and grow. One of our Customer Success Supervisors, Nick P. said: “I love the Technical Support role because you are always doing something new and growing your skillset.” Yes, you will get those typical calls of a password reset but you will also get the opportunity to expand your technical knowledge and grow your skill set. 

Last but definitely not least is having a love of Linux. Every day in this role you will be working in the Linux command line. Knowing commands like grep, dig and others will greatly help in the day to day of this position. 

Do you have what it takes for this Technical Support role? If so apply today!

Don’t have all of the skills for this position yet? Then apply for our Technical Support Pipeline Program. This is a free, online, go-at-your-own-pace program that will help you get up to speed on the skills needed for this role.

Our Technical Support Team

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