Technical Support Representative

Do you love using Linux? Do you know what a LAMP stack is and how to use it?  We want you to join our Support Department as a Technical Support Representative! We are a fast-growing company with a relaxed culture, looking for talented, customer service focused technicians to join our family.

Come work 15 minutes from the ocean at our Virginia Beach, VA office or hit the slopes in our Denver, CO office. New team members are offered a $1,000 Sign on bonus.

As a Technical Support Representative, you will:

• Help our customers with their web hosting accounts via phone, tickets and live chats.
• Walk customers through setup of email, cPanel, and FTP clients
• Be a part of a collaborative team environment where you’ll build on your technical skills to advance your career
• Provide customer feedback to leaders to improve products, service, and customer satisfaction
• Get extra cash! If our customers leave you a compliment, we’ll give you $10 for each one! Top performers earn about $7,000 a year in kudos!

So, Why InMotion?

We’re not your average call center; we like to have fun while working hard. Throughout the year you will find us at team building events, participating in volunteer activities in the community, out at the Food Trucks in the parking lot,  and at our Summer and Holiday events each year!

• Biannual Profit Sharing
• Wear jeans every day
• Free weekly lunches
• Free VPS
• Opportunities for advancement at 90 days
• Health, Dental, Vision, 401k plans, Holiday Pay, Paid Time Off

What it takes:

• Ability to troubleshoot technical issues with a helpful attitude and friendly disposition
• Familiarity with Linux command line
• Experience creating or hosting websites
• Working knowledge of cPanel and WordPress preferred
• Help desk or call center experience preferred

Do you feel like you need to brush up on some of your Linux or web hosting skills? We have a Technical Pipeline Program that is all online and self-paced, designed to help you prepare for our Technical Support Representative position.