500 I won't open a connection

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Anonymous
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I am getting an error "500 I won't open a connection to <private IP> (only to <public IP>) when i try and move file in or out using the Windows FTP client.  Any idea how to resolve this?

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IMH Support Agent 2
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Hello,

I'm not sure who your hosting service is.  FTP is generally a particular IP address, and they will declare it.  The default PORT would 21 or 22.  If you're having trouble using FTP to log into your account, then you will need to speak with your technical support team.  It could be security at the server or at the account level.  

If you have any further questions or comments, please let us know.


Kindest Regards,

Arnel C.