cPanel e-mail forwarders stopped working

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shramlet
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In our cPanel (**********scottishclub.org), we have several straightforward e-mail forwarders which worked since about 2017. They have stopped working. Mail is staying in the mailboxes at Inmotion Hosting and not being forwarded. I've deleted and recreated a couple, with no luck. Thanks for any help.

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IMH Support Agent 1
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Hello shramlet,

Thank you for contacting us about cPanel e-mail forwarders that aren't working. With forwarders, they will still be delivered to the initial mailboxes, but a "copy" of the mail should be sent to the forwarding address. Ensure you check the "Spam" box or any filters the recipient addresses may be using.


Next, I recommend reviewing the mail logs for any record of email forwarding transactions. If you need assistance accessing the logs our Live Support team can assist you. This could provide specific clues or evidence into if and where the forwarders are failing.

Thank you,

John-Paul