Remote website email issue
My website hosting service (Shift4shop) stopped providing email service for my domain. I have moved it to Inmotionhosting. But .... when I try to send emails from my Shift4shop website (e.g. order acknowledgements) nothing is sent (e.g. an order from my gmail account). But if I do a test order with an account using my domain, the email is successfully received.
Any idea why Shift4shop would only allow emails to my domain?
Hi John, I think you're on the right track with testing.
What is your mail routing in cPanel currently set to, and What did the cPanel email logs say with the test email?
Also, if your site is hosted on Shift4shop, but your email is originating from an InMotion Hosting server, be sure that your SPF, DKIM, and DMARC are set up appropriately.
Also, while I can provide support based on what you tell me about your account, you may want to reach out directly to our live support team as they can assist you in directly checking the logs. Just provide as much detail as you can regarding your site setup. We can't directly support Shift4shop itself, but we can help provide information on how the email is currently sending and what you may need to fix.