on ftp i am receiving the message, the host name does not match the certificate. How can I fix?
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Hello vcahill,
Thank you for your question. Unfortunately, without more information it is difficult to troubleshoot this particular issue. It is likely that you will need to connect using the server IP instead of a domain name. It may be possible to accept the security certificate anyway, but this process will differ depending on what software you are using. If you continue to experience difficulties I recommend contacting our Technical Support team:
https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support/
Please let us know if you have further questions, we are happy to help!
Best Regards,
Alyssa K
Hello vcahill,
Thank you for your question. Unfortunately, without more information it is difficult to troubleshoot this particular issue. It is likely that you will need to connect using the server IP instead of a domain name. It may be possible to accept the security certificate anyway, but this process will differ depending on what software you are using. If you continue to experience difficulties I recommend contacting our Technical Support team:
https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support/
Please let us know if you have further questions, we are happy to help!
Best Regards,
Alyssa K