My Inbox on Outlook 2013 is empty and not showing emails


InMotionFans
n/a Points
Asked:
2013-11-15 12:21 pm EST

Hits: 16,133
When I booted my PC yesterday my inbox on Outlook 2013 is empty and not populating. I am using IMAP. On another PC with Lookout 2013 it loads fine. The subfolders populate OK it is just the Inbox. I have tried removing and adding the account back using the instructions for IMAP and SSL.

I can send mail fine.

You must login before you can ask a follow up question.

You must login before you can submit an answer.

OTHER ANSWERS

0

johnpaulb-imhs1
Staff
10,994 Points
2013-11-15 12:52 pm EST
Hello,

Sorry to hear your emails are not showing. Microsoft pushed out an update to Outlook 2013 & Office365 on 11/13/2013, that affected many users. Here is a link to the Official Microsoft forum, where they are discussing the problem and solution.

It has been reported by some customers that this will help:

Displaying Folder Hierarchy in Outlook


  1. Under the "Folder" tab, right of the "Favorites" tab, click "IMAP Folders"

  2. Outlook should open a dialog box with IMAP folders. There is a checkbox that says, "When displaying hierarchy in outlook, show only the subscribed folders." That should be unchecked, then force a send/receive and it should immediately start downloading the inbox files.

If your problems persist, I recommend reading our full guide on the Outlook 2013 & Office365 issues. It provides additional solutions such as uninstalling the recent updates (KB2837618 or KB2837643), or Changing the root folder path.

It may also be helpful posting/reviewing Microsoft's forum for a solution.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

You must login before you can post a comment about this answer.

Worked for me too, thanks for the help. (using office 365)
David.B
3 Points
2013-11-19 10:39 am EST
Like this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!
Ask a Question

Need more Help?

Search

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!