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My Inbox on Outlook 2013 is empty and not showing emails

n/a Points
2013-11-15 12:21 pm EST

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When I booted my PC yesterday my inbox on Outlook 2013 is empty and not populating. I am using IMAP. On another PC with Lookout 2013 it loads fine. The subfolders populate OK it is just the Inbox. I have tried removing and adding the account back using the instructions for IMAP and SSL.

I can send mail fine.

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29,155 Points
2013-11-15 12:52 pm EST

Sorry to hear your emails are not showing. Microsoft pushed out an update to Outlook 2013 & Office365 on 11/13/2013, that affected many users. Here is a link to the Official Microsoft forum, where they are discussing the problem and solution.

It has been reported by some customers that this will help:

Displaying Folder Hierarchy in Outlook

  1. Under the "Folder" tab, right of the "Favorites" tab, click "IMAP Folders"

  2. Outlook should open a dialog box with IMAP folders. There is a checkbox that says, "When displaying hierarchy in outlook, show only the subscribed folders." That should be unchecked, then force a send/receive and it should immediately start downloading the inbox files.

If your problems persist, I recommend reading our full guide on the Outlook 2013 & Office365 issues. It provides additional solutions such as uninstalling the recent updates (KB2837618 or KB2837643), or Changing the root folder path.

It may also be helpful posting/reviewing Microsoft's forum for a solution.

If you have any further questions, feel free to post them below.
Thank you,


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Worked for me too, thanks for the help. (using office 365)
3 Points
2013-11-19 10:39 am EST
Worked perfectly! Thanks!
3 Points
2015-08-10 3:54 pm EST
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